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There are three major perspectives on transit reliability: from the customer, agency, and operator points of view.

The TRB Transit Cooperative Research Program's TCRP Web-Only Document 72: Developing a Guide to Bus Transit Service Reliability finds, through a transit agency survey, that most agencies do not have a formal bus service reliability improvement program. The guidebook presents a framework for such a program, including eight steps, and is a supplemental report to TCRP Research Report 215: Minutes Matter: A Bus Transit Service Reliability Guidebook.

Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2020. Developing a Guide to Bus Transit Service Reliability. Washington, DC: The National Academies Press.

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Publication Info

262 pages |  8.5 x 11 |  DOI:

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