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Developing a Guide to Bus Transit Service Reliability Contents v Contents 1.0 Research Process .............................................................................................................. 1 1.1 Overview ......................................................................................................................... 1 1.2 Final Deliverables ........................................................................................................... 1 2.0 Summary of Research Findings ......................................................................................... 4 2.1 Addressing Bus Transit Reliability .................................................................................. 4 2.2 Developing a Bus Service Reliability Improvement Program ......................................... 4 2.3 Reliability Measurement Tools ....................................................................................... 6 2.4 Reliability Diagnostic Assessment .................................................................................. 8 2.5 Reliability Improvement Tools ...................................................................................... 11 2.6 Reliability Menus .......................................................................................................... 14 Appendix A - Literature Review Appendix B - Transit Agency Survey Report Appendix C - Case Study Summary Report Note: This web-only document accompanies TCRP Research Report 215: Minutes Matter: A Bus Transit Service Reliability Guidebook. Readers can read or purchase TCRP Research Report 215 at www.trb.org.