Alternative IT Delivery Methods and Best Practices for Small Airports (2015)

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83 83 Introduction and Instructions 87 Template 1—Airport Profile 90 Template 2—Strategic Planning 103 Template 3—Business Case Development Guide Introduction and Instructions The Strategic Planning and Business Case Development Guide is a structured set of templates that guide the user through a step-by-step process of defining appropriate IT delivery methods based on a strategic evaluation of their unique stakeholder needs and the overall airport goals. It is a functional tool consisting of a set of self-evaluation checklists and templates that are avail- able online (http://www.trb.org/Main/Blurbs/171838.aspx) in printable portable document format (PDF). Based on the content presented in Appendices A through D, this guidance pro- vides a framework to ensure that all IT-related decisions are being made with a focus on creating optimal value by maintaining a balance between realizing benefits and optimizing risk levels and resource use. The primary intent of this guidance is to enable the airport manager to make wise decisions that will • Achieve strategic goals and business benefits through effective and innovative use of IT; • Achieve operational excellence through the reliable and efficient application of technology; • Maintain IT-related risk at an acceptable level; • Optimize the cost of IT services and technology; and • Comply with relevant laws, regulations, contractual agreements, and policies. To accomplish this, the Strategic Planning and Business Case Development Guide walks the user through the following steps: • Determine the unique characteristics of the airport and the impact they have on the applica- bility of IT delivery methods • Define the airport’s IT strategic goals and enabling processes relative to its stakeholder needs • Evaluate the value that differing options provide in meeting the stakeholder needs of the airport • Assess the readiness level of the airport to implement the chosen option based on defined impacts The resulting content of Templates 1 and 2 combines to provide the basic detail needed to develop a functional IT Strategic Plan. Template 3 provides a structure for evaluating issues and opportunities to establish IT initiatives either for an IT Master Plan or on an individual case- by-case basis. A P P E N D I X E Strategic Planning and Business Case Development Guide

84 Alternative IT Delivery Methods and Best Practices for Small Airports Template 1 Step 01: Print all pages of Template 1. Step 02: Refer to Chapter 3, Understanding Small Airport IT. Step 03: Using the content in Chapter 3 as a reference, check the box in the Yes/No column that best describes the subject airport for each category of Template 1. Step 04: Using the key opportunities and key challenges in each section of Chapter 3 as a ref- erence, list actual key opportunities and key challenges experienced for each selected item within each category of Template 1. The items listed in Chapter 3 are generic in nature and may or may not accurately represent the actual conditions in the subject airport. Step 05: Place Template 1 aside to use as a reference in Template 3. Template 2 Step 01: Print all pages of Template 2. Step 02: Refer to Chapter 4, Delivery Methods and Practices of Small Airport IT, and Appen- dices A and B for reference as needed. Step 03: Template 2, Part A1—Check the boxes in the Yes/No column that best describe the relevant stakeholder needs of the subject airport. Step 04: Template 2, Part A2—Using a highlighter, mark the entire row associated with the stakeholder need identification (SN ID) numbers that correlate to the stakeholder needs identified in Part A1. Step 05: Template 2, Part A3—Transpose the “X” from each highlighted box in Part A2 to the same location in Part A3 under the corresponding airport goals identification (AG ID) number. Step 06: Template 2, Part B1—Check the boxes in the Yes/No column that correspond with the AG ID numbers for which there is an “X” identified in Part A3. Step 07: Template 2, Part B2—Using a highlighter, mark the entire row associated with the AG ID numbers that correlate to the airport goals identified in Part B1. Step 08: Template 2, Part B3—Transpose the “P” and “S” from each highlighted box in Part B2 to the same location in Part B3 under the corresponding IT goal identification (ITG ID) number. Step 09: Template 2, Part C1—Check the boxes in the Yes/No column that correspond with the ITG ID numbers for which there is a “P” or “S” identified in Part B3. Step 10: Template 2, Part C2—Using a highlighter, mark the entire row associated with the ITG ID numbers that correlate to the IT goals identified in Part C1 for both charts. Step 11: Template 2, Part C3—Transpose the “P” or “S” from each highlighted box in Part C2 to the same location in Part C3 under the corresponding enabling process ID (Chart 1: EDM and APO; Chart 2: BAI, DSS, and MEA). Step 12: Template 2, Parts D1a and D1b—Check the boxes in the Yes/No column that cor- respond with the enabling process IDs for which there is a “P” or “S” identified in Part C3.

Strategic Planning and Business Case Development Guide 85 Step 13: Template 2, Parts D2a and D2b—Reference Appendix B sections “IT Governance” and “IT Management” to identify process descriptions that are relevant to the enabling pro- cesses identified in Parts D1a and D1b. Using these general descriptions as a reference, create descriptions that are specific and relevant to the subject airport IT function. Step 14: Place Template 2 aside to use as a reference in Template 3. Template 3 Step 01: Print all pages of Template 3. Step 02: Template 3, Part A1—In the Issue Description box, describe the fundamental issue that instigated the need for a business case evaluation. Step 03: Template 3, Part A1—In the Current Conditions boxes, describe the current condi- tions surrounding this issue with respect to financial, operational, stakeholder, and staff concerns. Step 04: Retrieve the completed Template 2 for reference on Parts A2, A3, and A4. Step 05: Template 3, Part A2—Check the boxes in the Yes/No column that correspond with the ITG IDs that were checked in Template 2, Part C1. Step 06: Template 3, Part A3—Check the boxes in the Yes/No column that correspond with the AG IDs that were checked in Template 2, Part B1. Step 07: Template 3, Part A4—Check the boxes in the Yes/No column that correspond with the SN IDs that were checked in Template 2, Part A1. Step 08: Template 3, Part A5—In the Opportunity Parameters boxes, describe the opportu- nity parameters that have been identified, including the implementation schedule demands, the opportunity window for solution, supporting evidence that the oppor- tunity is real, and the positive impact on the business. Step 09: Reference the main body of the report, Appendices B through D, and Template 1 for Parts B1, B2, B3, B4, and B5. Step 10: Template 3, Part B1—In the Opportunity Description box, describe the option identified for evaluation. Include the general approach and a summary of the key elements of the solution (e.g., people, process, organization, technology). Step 11: Template 3, Part B1—In the Benefits and Measurement Criteria box, describe the qualitative and quantitative benefits to be achieved by the opportunity in terms of financial, operational, stakeholder, and staff and detail the value in measurement or description (e.g., $, %, # hours, reduction of risk). Step 12: Template 3, Part B2—In the Cost and Funding Plan box, describe the costs (tangible and intangible) to the airport upon implementation. This should include actual proj- ect costs as well as negative impact to the airport and its stakeholders associated with the project delivery (e.g., operational down-time). Define the value of each cost item, identify whether it is budgeted or not, and identify the funding sources with amounts and any relevant notes. Step 13: Template 3, Part B3—In the Feasibility box, describe the components used to quan- tify the likelihood of feasibility (e.g., people, processes, assets, technology), providing a rating for each, and describe the method used to determine feasibility (e.g., survey to identify availability of skills to support). A formal feasibility study may be necessary.

86 Alternative IT Delivery Methods and Best Practices for Small Airports Step 14: Template 3, Part B3—In the Risks box, describe the key risks associated with the pro- posed solution, rate the likelihood of each occurring (very low, low, medium, high, very high), rate the impact on the airport if it does occur (very low, low, medium, high, very high), and define the mitigating actions for each. A formal risk analysis may be necessary. Step 15: Template 3, Part B3—In the Issues box, describe the high priority issues that cur- rently adversely affect the ability of the proposed option to meet its objectives, rank the priority of each (low, medium, high), and define the resolution actions to be undertaken. Step 16: Template 3, Part B3—In the Assumptions box, describe the major assumptions associated with the proposed option. Step 17: Template 3, Part B4—In the Stakeholder Impacts box, describe the major stake- holder impacts in each of the defined areas that are associated with the proposed option. Step 18: Complete Template 3, Parts B1 through B4 for as many options as are being consid- ered to address the issues described in Part A1. Step 19: Evaluate all options against one another and rank them in order of favorability. Step 20: Develop a formal recommendation statement to be submitted for consideration. Include all of the completed templates as supporting documentation.

Strategic Planning and Business Case Development Guide 87 TEMPLATE 1 – AIRPORT PROFILE PART A - AIRPORT OWNERSHIP & MANAGEMENT CULTURE Airport Attributes Yes/No Key Opportunities Key Challenges Airport Ownership Municipality Owned Authority Owned Airport Management Culture Technologically Conservative Technologically Progressive

88 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 1 – AIRPORT PROFILE PART B – AVAILABILITY OF FINANCIAL AND SUPPORT RESOURCES Airport Attributes Yes/No Key Opportunities Key Challenges Availability of Financial Resources Limited Financial Resources Available Financial Resources Availability of Local Support Resources Limited Local Support Resources Readily Available Local Support Resources

Strategic Planning and Business Case Development Guide 89 TEMPLATE 1 – AIRPORT PROFILE PART C – MATURITY LEVEL OF IT FUNCTION Airport Attributes Yes/No Key Opportunities Key Challenges Maturity Level of IT Level 0: Survival Level 1: Awareness Level 2: Committed Level 3: Proactive Level 4: Service Aligned Level 5: Business Partnership

90 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART A1 – STAKEHOLDER NEEDS (SNs) CHECKLIST SN ID Stakeholder Needs Description Yes/No SN01 Value from the use of IT SN02 User satisfaction with the quality of IT service SN03 Managed performance of IT SN04 Implementation of new technology for new strategic opportunity SN05 An appropriately built and structured IT department SN06 Managed dependency on external providers SN07 Managed IT outsourcing agreements SN08 Assurance over external providers SN09 Management of control requirements for information SN10 Management of all IT-related risk SN11 An efficient and resilient IT operation SN12 Control over the cost of IT SN13 Effective and efficient use of IT resources SN14 Effective and efficient use of sourcing options SN15 Adequate number of IT staff SN16 Developed and maintained IT staff skills SN17 Managed IT staff performance SN18 Assurance over IT SN19 Securely processed information SN20 Improved business agility through a flexible IT environment SN21 Delivered promises from IT projects SN22 IT support for the execution of business strategy SN23 Managed IT criticality in sustaining the enterprise SN24 Understanding of business processes dependent on IT and their requirements SN25 Understanding of IT operational and project budget requirements SN26 Understanding of the balance between IT support/maintenance and value creation SN27 Sufficient IT resources and infrastructure available to meet required strategic objectives SN28 Timely IT decisions SN29 Transparency for the total IT effort and investment SN30 IT support for enterprise regulation and service-level compliance SN31 Understanding of IT regulation requirements compliance

Strategic Planning and Business Case Development Guide 91 TEMPLATE 2 – STRATEGIC PLANNING PART A2 – STAKEHOLDER NEEDS (SNs) ALIGNED WITH AIRPORT GOALS (AGs) REFERENCE AG01 AG02 AG03 AG04 AG05 AG06 AG07 AG08 AG09 AG10 AG11 AG12 AG13 AG14 AG15 AG16 AG17 SN01 X X X X X X X SN02 X X X X X X X SN03 X X X X X X X SN04 X X X X X X SN05 X X X X X X X SN06 X X X SN07 X X X SN08 X X X SN09 X X X SN10 X X X X SN11 X X SN12 X X X SN13 X X X SN14 X X X SN15 X X X SN16 X X X SN17 X X X SN18 X X SN19 X X X SN20 X X X X SN21 X X X X X X X SN22 X X X X X X X SN23 X X X SN24 X X X X SN25 X X X X SN26 X X X SN27 X X X X SN28 X X X X SN29 X X X X SN30 X X SN31 X X

92 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART A3 – STAKEHOLDER NEEDS (SNs) ALIGNED WITH AIRPORT GOALS (AGs) WORKSHEET AG01 AG02 AG03 AG04 AG05 AG06 AG07 AG08 AG09 AG10 AG11 AG12 AG13 AG14 AG15 AG16 AG17 SN01 SN02 SN03 SN04 SN05 SN06 SN07 SN08 SN09 SN10 SN11 SN12 SN13 SN14 SN15 SN16 SN17 SN18 SN19 SN20 SN21 SN22 SN23 SN24 SN25 SN26 SN27 SN28 SN29 SN30 SN31

Strategic Planning and Business Case Development Guide 93 TEMPLATE 2 – STRATEGIC PLANNING PART B1 – AIRPORT GOALS (AGs) CHECKLIST AG ID Airport Goals Description Yes/No Financial AG01 Provide value to airport stakeholders through financial investments AG02 Provide competitive products and services for airlines and passengers AG03 Provide managed risk through safeguarding airport assets AG04 Maintain compliance with external laws and regulations AG05 Maintain financial transparency Customer AG06 Maintain a customer-oriented service culture AG07 Maintain business service continuity and availability AG08 Provide agile responses to a changing aviation environment AG09 Make information-based strategic decisions AG10 Optimize airline and passenger service delivery costs Internal AG11 Optimize airport-wide process functionality AG12 Optimize airport-wide process cost AG13 Manage airport-wide change programs AG14 Maximize airport operational and staff productivity AG15 Maintain compliance with internal airport policies Development AG16 Maintain skilled and motivated airport staff AG17 Maintain an innovative airport culture

94 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART B2 – AIRPORT GOALS (AGs) ALIGNED WITH IT GOALS (ITGs) REFERENCE ITG 01 ITG 02 ITG 03 ITG 04 ITG 05 ITG 06 ITG 07 ITG 08 ITG 09 ITG 10 ITG 11 ITG 12 ITG 13 ITG 14 ITG 15 ITG 16 ITG 17 AG01 P P P S P S S P S P S S S AG02 P S P P S P S P S S S P AG03 S S S P S S S S P S S S S P AG04 P S S P S S AG05 P AG06 P S P S S S S S S AG07 S P S S P P AG08 P S S S P P S S S P AG09 P S S S S P S AG10 S P S P S P S S AG11 P S S P P P S P S S AG12 S P P S S P S S AG13 P P S S S S S P S AG14 S P S S S P AG15 P S P P AG16 S S S S S S P S AG17 S S S S S P S S S P Legend: Primary (P) and Secondary (S) IT-Related Goals

Strategic Planning and Business Case Development Guide 95 TEMPLATE 2 – STRATEGIC PLANNING PART B3 – AIRPORT GOALS (AGs) ALIGNED WITH IT GOALS (ITGs) WORKSHEET ITG 01 ITG 02 ITG 03 ITG 04 ITG 05 ITG 06 ITG 07 ITG 08 ITG 09 ITG 10 ITG 11 ITG 12 ITG 13 ITG 14 ITG 15 ITG 16 ITG 17 AG01 AG02 AG03 AG04 AG05 AG06 AG07 AG08 AG09 AG10 AG11 AG12 AG13 AG14 AG15 AG16 AG17 Legend: Primary (P) and Secondary (S) IT-Related Goals

96 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART C1 – IT GOALS (ITGs) CHECKLIST ITG ID ITG Description Yes/No Financial ITG01 Alignment of IT and business strategy ITG02 IT compliance and support for business compliance with external laws and regulations ITG03 Commitment of executive management for making IT-related decisions ITG04 Managed IT-related business risk ITG05 Realized benefits from IT-enabled investments and service portfolio ITG06 Transparency of IT costs, benefits, and risk Customer ITG07 Delivery of IT services in line with business requirements ITG08 Adequate use of applications, information, and technology solutions Internal ITG09 IT agility ITG10 Security of information, processing infrastructure and applications ITG11 Optimization of IT assets, resources and capabilities ITG12 Enablement and support of business processes by integrating applications and technology into business processes ITG13 Delivery of projects delivering benefits, on time, on budget, and meeting requirements and quality standards ITG14 Availability of reliable and useful information for decision making ITG15 IT compliance with internal policies Development ITG16 Competent and motivated business and IT personnel ITG17 Knowledge, expertise and initiatives for business innovation

Strategic Planning and Business Case Development Guide 97 TEMPLATE 2 – STRATEGIC PLANNING PART C2 – IT GOALS (ITGs) ALIGNED WITH ENABLING PROCESSES REFERENCE EDM 01 EDM 02 EDM 03 EDM 04 EDM 05 APO 01 APO 02 APO 03 APO 04 APO 05 APO 06 APO 07 APO 08 APO 09 APO 10 APO 11 APO 12 APO 13 ITG01 P P S S S P P P S P S S P S S ITG02 S S S P S S S P P ITG03 P S S S P S S S S S S S ITG04 S P S S S S S S S S S S P S P P ITG05 S P S S S P P P S S S P ITG06 S P P S P S S P S S S P P ITG07 P P S S P S P S S S S P P P P S S ITG08 S S S S S P S S S S S S S S ITG09 S P P S P P S S S P S S ITG10 S P S S S S S P P ITG11 S S P P S P P S S P S S S S ITG12 S S S S S S P ITG13 S S S S S S S P S P S S S P P ITG14 S S S S S S S S P S S S P ITG15 S P S P S S S S S S S ITG16 S S S P P S P S S S ITG17 S P S S S P P S P S P P S S S Legend: Primary (P) and Secondary (S) IT-Related Goals BAI 01 BAI 02 BAI 03 BAI 04 BAI 05 BAI 06 BAI 07 BAI 08 BAI 09 BAI 10 DSS 01 DSS 02 DSS 03 DSS 04 DSS 05 DSS 06 MEA 01 MEA 02 MEA 03 ITG01 P P S S S S S S ITG02 S S P S S S P S S P P ITG03 S S S S S ITG04 P S S S P S S S P P P P P P P P P ITG05 P S S S S S S S S S S S S ITG06 S P S S S ITG07 S P P P S P S S S P P P P S P P S S ITG08 S S S S P S P S S S S S S S S S S ITG09 S S S S S P S S S S S S ITG10 S P S S S S S S P S S S S ITG11 S S S P S S S P P P P S S S P ITG12 P S S S P S S S S ITG13 P S S S P S S S ITG14 S S P S S S S P S S P P S S S S ITG15 S S S S S S S S S S P P S ITG16 S S S S S S ITG17 S S S S P S S P S S S S S S S S Legend: Primary (P) and Secondary (S) IT-Related Goals

98 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART C3 – IT GOALS (ITGs) ALIGNED WITH ENABLING PROCESSES WORKSHEET EDM 01 EDM 02 EDM 03 EDM 04 EDM 05 APO 01 APO 02 APO 03 APO 04 APO 05 APO 06 APO 07 APO 08 APO 09 APO 10 APO 11 APO 12 APO 13 ITG01 ITG02 ITG03 ITG04 ITG05 ITG06 ITG07 ITG08 ITG09 ITG10 ITG11 ITG12 ITG13 ITG14 ITG15 ITG16 ITG17 Legend: Primary (P) and Secondary (S) IT-Related Goals BAI 01 BAI 02 BAI 03 BAI 04 BAI 05 BAI 06 BAI 07 BAI 08 BAI 09 BAI 10 DSS 01 DSS 02 DSS 03 DSS 04 DSS 05 DSS 06 MEA 01 MEA 02 MEA 03 ITG01 ITG02 ITG03 ITG04 ITG05 ITG06 ITG07 ITG08 ITG09 ITG10 ITG11 ITG12 ITG13 ITG14 ITG15 ITG16 ITG17 Legend: Primary (P) and Secondary (S) IT-Related Goals

Strategic Planning and Business Case Development Guide 99 TEMPLATE 2 – STRATEGIC PLANNING PART D1a – ENABLING PROCESSES (EPs) CHECKLIST EP ID Enabling Process Yes/No EDM Evaluate, Direct, and Monitor EDM01 Ensure governance framework setting and maintenance EDM02 Ensure benefits delivery EDM03 Ensure risk optimization EDM04 Ensure resource optimization EDM05 Ensure stakeholder transparency APO Align, Plan, and Organize APO01 Manage the IT management framework APO02 Manage strategy APO03 Manage enterprise architecture APO04 Manage innovation APO05 Manage portfolio APO06 Manage budget and costs APO07 Manage human resources APO08 Manage relationships APO09 Manage service agreements APO10 Manage suppliers APO11 Manage quality APO12 Manage risk APO13 Manage security

100 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART D1b – ENABLING PROCESSES (EPs) CHECKLIST EP ID Enabling Process Yes/No BAI Build, Acquire, and Implement BAI01 Monitor programs and projects BAI02 Manage requirements definition BAI03 Manage solutions identification and build BAI04 Manage availability and capacity BAI05 Manage organizational change enablement BAI06 Manage changes BAI07 Manage change acceptance and transitioning BAI08 Manage knowledge BAI09 Manage assets BAI10 Manage configuration DSS Deliver, Service, and Support DSS01 Manage operations DSS02 Manage service requests and incidents DSS03 Manage problems DSS04 Manage continuity DSS05 Manage security services DSS06 Manage business process controls MEA Monitor, Evaluate, and Assess MEA01 Monitor, evaluate, and assess performance and conformance MEA02 Monitor, evaluate, and assess the system of internal control MEA03 Monitor, evaluate, and assess compliance with external requirements

Strategic Planning and Business Case Development Guide 101 TEMPLATE 2 – STRATEGIC PLANNING PART D2a – ENABLING PROCESSES (EPs) DESCRIPTIONS EP ID Enabling Process Process Description EDM Evaluate, Direct, and Monitor EDM01 Ensure governance framework setting and maintenance EDM02 Ensure benefits delivery EDM03 Ensure risk optimization EDM04 Ensure resource optimization EDM05 Ensure stakeholder transparency APO Align, Plan, and Organize APO01 Manage the IT management framework APO02 Manage strategy APO03 Manage enterprise architecture APO04 Manage innovation APO05 Manage portfolio APO06 Manage budget and costs APO07 Manage human resources APO08 Manage relationships APO09 Manage service agreements APO10 Manage suppliers APO11 Manage quality APO12 Manage risk APO13 Manage security

102 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 2 – STRATEGIC PLANNING PART D2b – ENABLING PROCESSES (EPs) DESCRIPTIONS EP ID Enabling Process Process Description BAI Build, Acquire, and Implement BAI01 Monitor programs and projects BAI02 Manage requirements definition BAI03 Manage solutions identification and build BAI04 Manage availability and capacity BAI05 Manage organizational change enablement BAI06 Manage changes BAI07 Manage change acceptance and transitioning BAI08 Manage knowledge BAI09 Manage assets BAI10 Manage configuration DSS Deliver, Service, and Support DSS01 Manage operations DSS02 Manage service requests and incidents DSS03 Manage problems DSS04 Manage continuity DSS05 Manage security services DSS06 Manage business process controls MEA Monitor, Evaluate, and Assess MEA01 Monitor, evaluate, and assess performance and conformance MEA02 Monitor, evaluate, and assess the system of internal control MEA03 Monitor, evaluate, and assess compliance with external requirements

Strategic Planning and Business Case Development Guide 103 TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART A1 - ISSUE ANALYSIS: ISSUE DESCRIPTION AND CURRENT CONDITION Issue Description Current Conditions Financial Operational Stakeholders Staff

104 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART A2 - ISSUE ANALYSIS: IT GOALS IT Goals to be Addressed Y/N Financial ITG01 Alignment of IT and business strategy ITG02 IT compliance and support for business compliance with external laws and regulations ITG03 Commitment of executive management for making IT-related decisions ITG04 Managed IT-related business risk ITG05 Realized benefits from IT-enabled investments and service portfolio ITG06 Transparency of IT costs, benefits, and risk Customer ITG07 Delivery of IT services in line with business requirements ITG08 Adequate use of applications, information, and technology solutions Internal ITG09 IT agility ITG10 Security of information, processing infrastructure and applications ITG11 Optimization of IT assets, resources and capabilities ITG12 Enablement and support of business processes by integrating applications and technology into business processes ITG13 Delivery of projects delivering benefits, on time, on budget, and meeting requirements and quality standards ITG14 Availability of reliable and useful information for decision making ITG15 IT compliance with internal policies Development ITG16 Competent and motivated business and IT personnel ITG17 Knowledge, expertise and initiatives for business innovation

Strategic Planning and Business Case Development Guide 105 TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART A3 - ISSUE ANALYSIS: AIRPORT GOALS Airport Goals to be Addressed Y/N Financial AG01 Provide value to airport stakeholders through financial investments AG02 Provide competitive products and services for airlines and passengers AG03 Provide managed risk through safeguarding airport assets AG04 Maintain compliance with external laws and regulations AG05 Maintain financial transparency Customer AG06 Maintain a customer-oriented service culture AG07 Maintain business service continuity and availability AG08 Provide agile responses to a changing aviation environment AG09 Make information-based strategic decisions AG10 Optimize airline and passenger service delivery costs Internal AG11 Optimize airport-wide process functionality AG12 Optimize airport-wide process cost AG13 Manage airport-wide change programs AG14 Maximize airport operational and staff productivity AG15 Maintain compliance with internal airport policies Development AG16 Maintain skilled and motivated airport staff AG17 Maintain an innovative airport culture

106 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART A4 - ISSUE ANALYSIS: STAKEHOLDER NEEDS Stakeholder Needs to be Addressed Y/N SN01 Value from the use of IT SN02 User satisfaction with the quality of IT service SN03 Managed performance of IT SN04 Implementation of new technology for new strategic opportunity SN05 An appropriately built and structured IT department SN06 Managed dependency on external providers SN07 Managed IT outsourcing agreements SN08 Assurance over external providers SN09 Management of control requirements for information SN10 Management of all IT-related risk SN11 An efficient and resilient IT operation SN12 Control over the cost of IT SN13 Effective and efficient use of IT resources SN14 Effective and efficient use of sourcing options SN15 Adequate number of IT staff SN16 Developed and maintained IT staff skills SN17 Managed IT staff performance SN18 Assurance over IT SN19 Securely processed information SN20 Improved business agility through a flexible IT environment SN21 Delivered promises from IT projects SN22 IT support for the execution of business strategy SN23 Managed IT criticality in sustaining the enterprise SN24 Understanding of business processes dependent on IT and their requirements SN25 Understanding of IT operational and project budget requirements SN26 Understanding of the balance between IT support/maintenance and value creation SN27 Sufficient IT resources and infrastructure available to meet required strategic objectives SN28 Timely IT decisions SN29 Transparency for the total IT effort and investment SN30 IT support for enterprise regulation and service-level compliance SN31 Understanding of IT regulation requirements compliance

Strategic Planning and Business Case Development Guide 107 TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART A5 - ISSUE ANALYSIS: OPPORTUNITY PARAMETERS Opportunity Parameters Implementation Schedule Demands Opportunity Window for Solution Supporting Evidence that Opportunity is Real Positive Impact on the Business

108 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART B1 – OPPORTUNITY EVALUATION DESCRIPTION & BENEFITS/MEASUREMENT CRITERIA Opportunity Description Benefits and Measurement Criteria Category Benefit Value Financial Operational Stakeholders Staff

Strategic Planning and Business Case Development Guide 109 TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART B2 – OPPORTUNITY EVALUATION COST FUNDING PLAN Cost and Funding Plan Category Cost Item Value Budgeted (Yes/No) People Physical Marketing Stakeholders Organization Funding Source Amount Notes

110 Alternative IT Delivery Methods and Best Practices for Small Airports TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART B3 – OPPORTUNITY EVALUATION FEASIBILITY / RISKS / ISSUES Feasibility Component Rating (1-10) Method Used to Determine Feasibility Risks Description Likelihood Impact Mitigating Actions Issues Description Priority Resolution Actions Assumptions

Strategic Planning and Business Case Development Guide 111 TEMPLATE 3 – BUSINESS CASE DEVELOPMENT GUIDE PART B4 – OPPORTUNITY EVALUATION STAKEHOLDER IMPACT Stakeholder Impacts Commercial Impacts Planning Impacts Facility Impacts Legal Impacts Financial Impacts

112 Alternative IT Delivery Methods and Best Practices for Small Airports Stakeholder Impacts Risk Impacts Operations Impacts Regulatory Impacts Security Impacts Technology Impacts