Commonsense Approaches for Improving Transit Bus Speeds (2014)

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58 APPENDIX B Survey Questionnaire

59 This TCRP synthesis project will document the state of the practice in terms of approaches taken to improve bus speeds and their impacts. The survey contains questions about existing trends in bus speeds, actions taken (and considered but not taken), metrics used to measure results, impacts of various actions, barriers to success, reasons for success and failure, and lessons learned. The survey questions try to address as many situations as possible, but given the variety of circumstances and transit systems, not all questions may be appropriate for all agencies. We encourage you to obtain input from others in your agency as needed. If any question does not apply to your system, simply answer “N/A.” We also ask for recommendations for other agencies to be included in our sample and for your willingness to participate in a telephone interview if your agency is selected for a more detailed case example. The final report, to be published by the Transportation Research Board, will provide information on various approaches taken to improve bus speeds and their results. This report will be extremely useful to all transit agencies in deciding how to proceed when downtown circulators are being considered. All survey responses will be confidential. Thank you for taking the time to participate. 1. Today's Date 2. Please list your name, agency, and contact information 3. Describe the trend in local bus speeds at your agency over the past five years 1.
WELCOME 2.
Default Section MM DD YYYY MM/DD/YYYY / / * Name: Company: Title: City/Town: State/Province: Email Address: Phone Number: 3.
EXISTING TRENDS * 4.
EXISTING TRENDS 2 Bus speeds have increased Bus speeds have decreased Results are mixed No change in bus speeds

60 4. How has this trend primarily been identified? 5. What is the trend in local bus speeds over the past five years? This section first asks if your agency has taken any actions to affect bus speeds. Actions are grouped in six broad areas. Within each area, we ask if you have measured the impacts of specific changes. If you made a series of changes and did not measure the impacts of individual changes, there is a box to check, and you will be asked later about the overall impacts. 6. Has your agency taken any of the following actions to increase or to mitigate decreases in bus speeds? * 5.ACTIONS TAKEN * 6.ACTIONS TAKEN - Bus stops Qualitatively – anecdotal information Quantitatively – tracked by performance measures Decreased by 0 to 5% Decreased by 5 to 10% Decreased by more than 10% Increased Other (please specify) Bus stop spacing, design, length, or placement Vehicle size, seating or door configuration, performance, wheelchair boarding, or bicycle storage Schedule adjustments (running times, recovery time policy, headway-based vs. timepoint-based) Route adjustments (route streamlining, limited-stop service, BRT) Agency policies (off-board fare payment, pricing to encourage shifts to prepaid media, fare-free system or zones, all-door boarding, bus door practices, transfer policy, hold policy at transit centers) External policies (bus lanes, signal priority/queue-jump lanes, yield-to-bus laws, signal timing, turn restrictions, parking restrictions) Other No action taken

61 7. Did your agency take any of the following actions with regard to bus stops: Increased distance between stops Level boarding at major stops Stop design or stop length Stop location Other actions related to bus stops 8. Did your transit agency change stop spacing? 9. Do your service standards address stop spacing? 10. Describe the change to stop spacing. 11. Did your transit agency measure the effect of this change on bus speeds? 7.ACTION TAKEN - Bus stops 2 8.ACTION TAKEN - Bus Stops 2A 9.ACTIONS TAKEN - Bus Stops 2B Yes No Yes No Yes No Yes Did not measure this separately; measured the effect of a package of changes No

62 12. What effect did this change have on bus speeds? 13. Did your transit agency introduce level boarding at transit centers or other major stops? 14. Describe this change. 15. Did your transit agency measure the effect of this change on bus speeds? 10.ACTIONS TAKEN - Bus stops 3 11.ACTIONS TAKEN - Bus Stops 3A 12.ACTIONS TAKEN - Bus Stops 3B Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No Yes Did not measure this separately; measured the effect of a package of changes No

63 16. What effect did this change have on bus speeds? 17. Did your transit agency change bus stop design or length? 18. Describe this change. 19. Did your transit agency measure the effect of this change on bus speeds? 13.ACTIONS TAKEN - Bus stops 4 14.ACTIONS TAKEN - Bus Stops 4A 15.ACTIONS TAKEN - Bus Stops 4B Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No Yes Did not measure this separately; measured the effect of a package of changes No

64 20. What effect did this change have on bus speeds? 21. Did your transit agency change the location of bus stops (e.g., near-side, far-side, mid- block)? 22. Describe this change. 23. Did your transit agency measure the effect of this change on bus speeds? 16.ACTIONS TAKEN - Bus stops 5 17.ACTIONS TAKEN - Bus Stops 5A 18.ACTIONS TAKEN - Bus Stops 5B Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No Yes Did not measure this separately; measured the effect of a package of changes No

65 24. What effect did this change have on bus speeds? 25. Did your transit agency make other stop-related changes to improve bus speeds? 26. Describe this change. 27. Did your transit agency measure the effect of this change on bus speeds? 19.ACTIONS TAKEN - Bus stops 6 20.ACTIONS TAKEN - Bus Stops 6A 21.ACTIONS TAKEN - Bus Stops 6B Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No Yes Did not measure this separately; measured the effect of a package of changes No

66 28. What effect did this change have on bus speeds? 29. Did your agency take any of the following actions with regard to vehicles: Introduce or increase use of low floor buses Change size of vehicle Introduce vehicle with better performance Change interior seating (e.g., 2*1 seating instead of 2*2) Change door configuration Change from lifts to ramps for wheelchair access Allow bicycle storage inside vehicles Other actions related to vehicles 30. Did your transit agency introduce or increase use of low floor buses? 22.ACTIONS TAKEN - Vehicles 23.ACTIONS TAKEN - Vehicles 2 24.ACTIONS TAKEN - Vehicles 2A Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No Yes No

67 31. Approximately what percentage of the fleet is comprised of low floor buses? 32. Did your transit agency measure the effect of this change on bus speeds? 33. What effect did this change have on bus speeds? 34. Did your transit agency introduce or increase use of different-size vehicles 35. Describe this change. 25.ACTIONS TAKEN - Vehicles 2B 26.ACTIONS TAKEN - Vehicles 3 27.ACTIONS TAKEN - Vehicles 3A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

68 36. Did your transit agency measure the effect of this change on bus speeds? 37. What effect did this change have on bus speeds? 38. Did your transit agency introduce vehicles with better performance? 39. Describe this change. 28.ACTIONS TAKEN - Vehicles 3B 29.ACTIONS TAKEN - Vehicles 4 30.ACTIONS TAKEN - Vehicles 4A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

69 40. Did your transit agency measure the effect of this change on bus speeds? 41. What effect did this change have on bus speeds? 42. Did your transit agency change the seating configuration inside the bus (e.g., 2*1 seating instead of 2*2 or any other changes)? 43. Describe this change. 31.ACTIONS TAKEN - Vehicles 4B 32.ACTIONS TAKEN - Vehicles 5 33.ACTIONS TAKEN -Vehicles 5A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

70 44. Did your transit agency measure the effect of this change on bus speeds? 45. What effect did this change have on bus speeds? 46. Did your transit agency change the door configuration on the bus? 47. Describe this change. 34.ACTIONS TAKEN - Vehicles 5B 35.ACTIONS TAKEN - Vehicles 6 36.ACTIONS TAKEN - Vehicles 6A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

71 48. Did your transit agency measure the effect of this change on bus speeds? 49. What effect did this change have on bus speeds? 50. Did your transit agency switch from lifts to ramps for wheelchair access? 51. What percentage of the fleet was affected? 37.ACTIONS TAKEN - Vehicles 6B 38.ACTIONS TAKEN - Vehicles 7 39.ACTIONS TAKEN - Vehicles 7A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

72 52. Did your transit agency measure the effect of this change on bus speeds? 53. What effect did this change have on bus speeds? 54. Did your transit agency allow bicycle storage inside the bus? 55. Did your transit agency measure the effect of this change on bus speeds? 40.ACTIONS TAKEN - Vehicles 7B 41.ACTIONS TAKEN - Vehicles 8 42.ACTIONS TAKEN - Vehicles 8A 43.ACTIONS TAKEN - Vehicles 8B Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No Yes Did not measure this separately; measured the effect of a package of changes No

73 56. What effect did this change have on bus speeds? 57. Did your transit agency make any other vehicle-related changes intended to improve bus speeds? 58. Describe this change. 59. Did your transit agency measure the effect of this change on bus speeds? 44.ACTIONS TAKEN - Vehicles 9 45.ACTIONS TAKEN - Vehicles 9A 46.ACTIONS TAKEN - Vehicles 9B Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No Yes Did not measure this separately; measured the effect of a package of changes No

74 60. What effect did this change have on bus speeds? 61. Did your agency take any of the following actions with regard to bus schedules: Adjust running time Change recovery time policy (e.g., as % of running time) Use headway-based instead of timepoint-based schedules Other schedule-related actions to improve bus speeds 62. Did your transit agency adjust running time, either on specific routes or systemwide? 63. Approximately what percentage of routes were affected? 47.ACTIONS TAKEN - Scheduling 48.ACTIONS TAKEN - Scheduling 1 49.ACTIONS TAKEN - Scheduling 1A Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No Yes No

75 64. Did your transit agency measure the effect of this change on bus speeds? 65. What effect did this change have on bus speeds? 66. Did your transit agency change recovery time policy (e.g., as % of running time)? 67. Describe the change 50.ACTIONS TAKEN - Scheduling 1B 51.ACTIONS TAKEN - Scheduling 2 52.ACTIONS TAKEN - Scheduling 2A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

76 68. Did your transit agency measure the effect of this change on bus speeds? 69. What effect did this change have on bus speeds? 70. Did your transit agency change to headway-based instead of timepoint-based schedules? 71. Describe the change - how many routes were affected? 53.ACTIONS TAKEN - Scheduling 2B 54.ACTIONS TAKEN - Scheduling 3 55.ACTIONS TAKEN - Scheduling 3A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

77 72. Did your transit agency measure the effect of this change on bus speeds? 73. What effect did this change have on bus speeds? 74. Did your transit agency make any other scheduling-related changes to improve bus speeds? 75. Describe the change. 56.ACTIONS TAKEN - Scheduling 3B 57.ACTIONS TAKEN - Scheduling 4 58.ACTIONS TAKEN - Scheduling 4A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

78 76. Did your transit agency measure the effect of this change on bus speeds? 77. What effect did this change have on bus speeds? 78. Did your agency take any of the following actions with regard to route design: Streamline routes Implement limited-stop service Implement BRT service Other route changes to improve bus speeds 59.ACTIONS TAKEN - Scheduling 4B 60.ACTIONS TAKEN - Route adjustments 61.ACTIONS TAKEN - Route adjustments 1 Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

79 79. Did your transit agency streamline any routes? 80. Approximately what percentage of routes were streamlined? 81. Did your transit agency measure the effect of this change on bus speeds? 82. What effect did this change have on bus speeds? 83. Did your transit agency introduce limited-stop service on any routes? 62.ACTIONS TAKEN - Route adjustments 1A 63.ACTIONS TAKEN - Route adjustments 1B 64.ACTIONS TAKEN - Route adjustments 2 Yes No Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

80 84. Describe the change. How many limited-stop routes were implemented? 85. Did your transit agency measure the effect of this change on bus speeds? 86. What effect did this change have on bus speeds? 87. Did your transit agency introduce or add BRT service? 65.ACTIONS TAKEN - Route adjustments 2A 66.ACTIONS TAKEN - Route adjustments 2B 67.ACTIONS TAKEN - Route adjustments 3 68.ACTIONS TAKEN - Route adjustments 3A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

81 88. Describe the change. How many BRT routes were implemented? What elements of BRT were included? 89. Did your transit agency measure the effect of this change on bus speeds? 90. What effect did this change have on bus speeds? 91. Did your transit agency make any other route changes to improve bus speeds? 92. Describe the change. 69.ACTIONS TAKEN - Route adjustments 3B 70.ACTIONS TAKEN - Route adjustments 4 71.ACTIONS TAKEN - Route adjustments 4A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

82 93. Did your transit agency measure the effect of this change on bus speeds? 94. What effect did this change have on bus speeds? 95. Did your agency change any of the following internal policies: Allow all-door boarding Allow off-board fare payment Change pricing to encourage shift to prepaid fare media Introduce or discontinue fare-free zones or eliminate fares entirely Change bus door practices (e.g., introduce passenger-actuated doors, change policies re operators re-opening doors after beginning to pull away from a stop) Change transfer policies Change hold policies at transit centers Change other internal policies to improve bus speeds 72.ACTIONS TAKEN - Route adjustments 4B 73.ACTIONS TAKEN - Internal policies Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

83 96. Did your transit agency change boarding practices to allow all-door boarding? 97. Describe the change. Does it apply to all routes or only to selected routes? 98. Did your transit agency measure the effect of this change on bus speeds? 99. What effect did this change have on bus speeds? 74.ACTIONS TAKEN - Internal policies 1 75.ACTIONS TAKEN - Internal policies 1A 76.ACTIONS TAKEN - Internal policies 1B 77.ACTIONS TAKEN - Internal policies 2 Yes No Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify)

84 100. Did your transit agency change fare payment practices to allow or require off-board fare payment? 101. Describe the change. Does it apply to all routes, or only to selected routes? 102. Did your transit agency measure the effect of this change on bus speeds? 103. What effect did this change have on bus speeds? 78.ACTIONS TAKEN - Internal policies 2A 79.ACTIONS TAKEN - Internal policies 2B 80.ACTIONS TAKEN - Internal policies 3 Yes No Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify)

85 104. Did your transit agency change pricing to encourage use of prepaid fare media? 105. Describe the change. 106. Did your transit agency measure the effect of this change on bus speeds? 107. What effect did this change have on bus speeds? 81.ACTIONS TAKEN - Internal policies 3A 82.ACTIONS TAKEN - Internal policies 3B 83.ACTIONS TAKEN - Internal policies 4 Yes No Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify)

86 108. Did your transit agency introduce or discontinue fare-free zones or eliminate fares entirely? 109. Describe the change. 110. Did your transit agency measure the effect of this change on bus speeds? 111. What effect did this change have on bus speeds? 84.ACTIONS TAKEN - Internal policies 4A 85.ACTIONS TAKEN - Internal policies 4B 86.ACTIONS TAKEN - Internal policies 5 Yes No Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify)

87 112. Did your transit agency change bus door practices (e.g., introduce passenger- actuated doors, change policies re operators re-opening doors after beginning to pull away from a stop)? 113. Describe the change. 114. Did your transit agency measure the effect of this change on bus speeds? 115. What effect did this change have on bus speeds? 87.ACTIONS TAKEN - Internal policies 5A 88.ACTIONS TAKEN - Internal policies 5B 89.ACTIONS TAKEN - Internal policies 6 Yes No Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify)

88 116. Did your transit agency change hold policies at transit centers? 117. Describe the change. 118. Did your transit agency measure the effect of this change on bus speeds? 119. What effect did this change have on bus speeds? 120. Did your transit agency change any other internal policies to improve bus speeds? 90.ACTIONS TAKEN - Internal policies 6A 91.ACTIONS TAKEN - Internal policies 6B 92.ACTIONS TAKEN - Internal policies 7 Yes No Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

89 121. Describe the change. 122. Did your transit agency measure the effect of this change on bus speeds? 123. What effect did this change have on bus speeds? 93.ACTIONS TAKEN - Internal policies 7A 94.ACTIONS TAKEN - Internal policies 7B 95.ACTIONS TAKEN - External policies Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify)

90 124. Did your agency achieve changes in any of the following external policies: Bus-only lanes on arterial streets Signal priority/queue-jump lanes Yield-to-bus laws Signal timing Turn restrictions Parking restrictions Other external policies affecting bus speeds 125. Did a municipality served by your transit agency implement bus-only lanes on arterial streets? 126. What type of bus-only lane was added? 127. Describe the change. How many routes are affected? 96.ACTIONS TAKEN - External policies 1 97.ACTIONS TAKEN - External policies 1A Yes No Yes No Curb lane Median offset lane Fully separated lane Other (please specify)

91 128. Did your transit agency measure the effect of this change on bus speeds? 129. What effect did this change have on bus speeds? 130. Did a municipality served by your transit agency implement signal priority or queue- jump lanes for buses? 131. Describe the change. How many routes are affected? 98.ACTIONS TAKEN - External policies 1B 99.ACTIONS TAKEN - External policies 2 100.ACTIONS TAKEN - External policies 2A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

92 132. Did your transit agency measure the effect of this change on bus speeds? 133. What effect did this change have on bus speeds? 134. Did a municipality (or other entity) served by your transit agency introduce "yield-to- bus" laws? 135. Describe the change. 101.ACTIONS TAKEN - External policies 2B 102.ACTIONS TAKEN - External policies 3 103.ACTIONS TAKEN - External policies 3A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

93 136. Did your transit agency measure the effect of this change on bus speeds? 137. What effect did this change have on bus speeds? 138. Did a municipality served by your transit agency introduce signal timing? 139. Describe the change. 104.ACTIONS TAKEN - External policies 3B 105.ACTIONS TAKEN - External policies 4 106.ACTIONS TAKEN - External policies 4A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

94 140. Did your transit agency measure the effect of this change on bus speeds? 141. What effect did this change have on bus speeds? 142. Did a municipality served by your transit agency introduce turn restrictions for vehicles other than buses? 143. Describe the change. 107.ACTIONS TAKEN - External policies 4B 108.ACTIONS TAKEN - External policies 5 109.ACTIONS TAKEN - External policies 5A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

95 144. Did your transit agency measure the effect of this change on bus speeds? 145. What effect did this change have on bus speeds? 146. Did a municipality served by your transit agency introduce parking restrictions? 147. Describe the change. 110.ACTIONS TAKEN - External policies 5B 111.ACTIONS TAKEN - External policies 6 112.ACTIONS TAKEN - External policies 6A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

96 148. Did your transit agency measure the effect of this change on bus speeds? 149. What effect did this change have on bus speeds? 150. Were there any other external policy changes that affected bus speeds? 151. Describe the change. 113.ACTIONS TAKEN - External policies 6B 114.ACTIONS TAKEN - External policies 7 115.ACTIONS TAKEN - External policies 7A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

97 152. Did your transit agency measure the effect of this change on bus speeds? 153. What effect did this change have on bus speeds? 154. Did your transit agency or any municipality served by your agency take any other actions to improve bus speeds? 155. Describe the change. 116.ACTIONS TAKEN - External policies 7B 117.ACTIONS TAKEN - Other 118.ACTIONS TAKEN - Other A Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify) Yes No

98 156. Did your transit agency measure the effect of this change on bus speeds? 157. What effect did this change have on bus speeds? 119.ACTIONS TAKEN - Other B 120.METRICS USED TO MEASURE RESULTS Yes Did not measure this separately; measured the effect of a package of changes No Increased by 0 to 5% Increased by 5 to 10% Increased by more than 10% Decreased speeds No impact Other (please specify)

99 158. What metrics were used to measure the overall impacts of all changes implemented? 159. Please describe the overall results of all actions taken. If your agency only took one of the actions described here, note that here; you do not have to repeat your answer. 160. Did your agency contemplate but not implement any actions to improve bus speeds? 121.ACTIONS NOT IMPLEMENTED 122.ACTIONS NOT IMPLEMENTED 1 Change in average bus speed Analysis of components of travel speed (dwell time at stops, time stuck in traffic, etc.) Schedule adherence Operating cost Ridership Qualitative measures from passenger surveys Other (please specify) Yes No

100 161. Please indicate all actions that were considered but not implemented. Increased bus stop spacing Level boarding at major stops Changes in stop design or length Changes in stop location Low floor buses Changes to vehicle size or performance Changes to interior seating configuration Changes to door configuration Use of ramps instead of lifts for wheelchair boardings Bicycle storage inside the bus Streamlined route design Limited-stop service BRT service Running time adjustments Changes to recovery time policy Use of headway-based instead of timepoint-based schedules All-door boarding Off-board fare payment Pricing to encourage shifts to prepaid fare media Introduce or discontinue fare-free zones Eliminate fares entirely Change bus door practices (passenger-activated or policies regarding bus operators re-opening doors for late-arriving passengers) Hold policies at transit centers Bus-only lanes on arterial streets Signal priority for buses Queue-jump lanes Yield-to-bus laws Signal timing Turn restrictions Parking restrictions Other (please specify)

101 162. Please describe why the actions were not implemented. 163. Please characterize the following elements as major constraints, minor constraints, or not a constraint in implementing actions to improve bus speeds. 164. Please describe the nature of the major constraint affecting the implementation of actions to improve bus speeds. 123.BARRIERS, OBSTACLES, AND CONSTRAINTS Major Constraint Minor Constraint Not a Constraint Passenger complaints Operator complaints Safety concerns from operations department Lack of support from upper management Lack of cooperation from outside agencies Competing goals viewed as more important Inability to identify a funding source General reluctance to change 124.ASSESSMENT Other (please specify)

102 165. How would your agency rate the actions taken to improve bus speeds? 166. What have been the primary benefits of these actions? 167. What have been the primary drawbacks of these actions? 168. What was the most successful action taken, and why? Very successful Somewhat successful Neutral Somewhat unsuccessful Very unsuccessful

103 169. If you could change ONE aspect in the process of designing and implementing actions to improve bus speeds, what would you change? 170. Please describe any “lessons learned” that would benefit other transit agencies that are considering implementation of similar actions to improve bus speeds. 171. Would you be willing to participate further as a case study, involving a telephone interview going into further detail on your agency’s experience, if selected by the TCRP panel for this project? 172. Did your agency contemplate but not implement any actions to improve bus speeds? 125.‰CASE STUDY 126.‰ACTIONS CONSIDERED 127.‰ACTIONS CONSIDERED 2 Yes No Yes No

104 173. Please indicate all actions that were considered but not implemented. Increased bus stop spacing Level boarding at major stops Changes in stop design or length Changes in stop location Low floor buses Changes to vehicle size or performance Changes to interior seating configuration Changes to door configuration Use of ramps instead of lifts for wheelchair boardings Bicycle storage inside the bus Streamlined route design Limited-stop service BRT service Running time adjustments Changes to recovery time policy Use of headway-based instead of timepoint-based schedules All-door boarding Off-board fare payment Pricing to encourage shifts to prepaid fare media Introduce or discontinue fare-free zones Eliminate fares entirely Change bus door practices (passenger-activated or policies regarding bus operators re-opening doors for late-arriving passengers) Hold policies at transit centers Bus-only lanes on arterial streets Signal priority for buses Queue-jump lanes Yield-to-bus laws Signal timing Turn restrictions Parking restrictions Other (please specify)

105 174. Please describe why the actions were not implemented. 175. Is there another agency (e.g., City Department of Transportation) that you suggest we contact for this synthesis project? If so, please provide a contact person and email address. 176. Is there another transit system that you suggest we contact for this synthesis project? Thank you for participating! This survey is now complete. Please contact Dan Boyle at dan@danboyleandassociates.com or at 858-259-6515 if you would like any additional information about this study. 128.OTHER AGENCIES 129.THANK YOU!