Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency (2017)

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

41 American Red Cross, “The American Red Cross and Dell Launch First of Its Kind Social Media Digital Operations Center for Humanitarian Relief,” 2012 [press release]. American Red Cross North Texas Chapter, The North Texas Digital Operations Center, Dec. 7, 2016 [blog] [Online]. Avail- able: http://www.redcross.org/local/texas/north-texas/DigiDOC. Anderson, M. and A.W. Perrin, “13% of Americans Don’t Use the Internet. Who Are They?” Fact-Tank, 2016 [blog] [Online]. Available: http://www.pewresearch.org/fact-tank/2016/09/07/some-americans-dont-use-the-internet-who-are-they/. Cleary, T., “Shots Fired at JFK Airport: 5 Fast Facts You Need to Know,” Heavy.com, Aug. 15, 2016 [blog] [Online]. Avail- able: http://heavy.com/news/2016/08/john-f-kennedy-jfk-airport-new-york-shots-fired-active-shooter-shooting-victims- photos-pictures-video-twitter-flights-delayed/. Crowe, A., “The Social Media Manifesto: A Comprehensive Review of the Impact of Social Media on Emergency Manage- ment,” Journal of Business Continuity & Emergency Planning, Vol. 5, No. 1, 2010, pp. 409−420 [Online]. Available: http:// www.ingentaconnect.com/content/hsp/jbcep/2011/00000005/00000001/art00003. de Magistris, J.-A., Social Media Benchmarking [white paper], Aéroports de Montréal, Montreal, Canada, Oct. 6, 2016. Federal Emergency Management Agency (FEMA), “FEMA Unveils New App,” Hannibal Courier-Post, June 22, 2016 [Online]. Available: http://www.hannibal.net. Florida State University Emergency Management & Homeland Security Program (FSU), “Virtual Operations Support Team (FSU.VOST),” 2016 [Online]. Available: http://em.fsu.edu/mura/index.cfm/research/virtual-operations-support- team-vost/. Gottfried, J. and E. Shearer, “News Use Across Social Media Platforms 2016,” Pew Research Center Journalism & Media, Washington, D.C., May 26, 2016 [Online]. Available: http://www.journalism.org/2016/05/26/news-use-across-social- media-platforms-2016/. Greenwood, S., A. Perrin, and M. Duggan, “Social Media Update 2016: Facebook Usage and Engagement Is on the Rise, While Adoption of Other Platforms Holds Steady,” Pew Research Center, Washington, D.C., 2016. Holdeman, E., “Social Media for Government,” June 18, 2016 [Online]. Available: http://www.emergencymgmt.com/ emergency-blogs/disaster-zone/social-media-for-government.html#.V2aFfVjruBQ.emailhttp://www.emergencymgmt. com/emergency-blogs/disaster-zone/social-media-for-government.html#.V2aFfVjruBQ.email. IEM Inc., AirportAdmin LLC, Kim Kenville Consulting, QuinnWilliams LLC, and Smith-Woolwine Associates, ACRP Report 95: Integrating Community Emergency Response Teams (CERTs) at Airports: What Is CERT and How Do I Use It? Transportation Research Board of the National Academies, Washington, D.C., 2014. IEM Inc., Smith-Woolwine Associates, Kim Kenville Consulting, Newton and Associates, and Kimley-Horn and Associates, ACRP Report 94: Integrating Web-Based Emergency Management Collaboration Software into Airport Operations—A Primer, Transportation Research Board of the National Academies, Washington, D.C., 2013. Jaffray, P., “Teens’ Favorite Social Platform—October 2016,” MarketingCharts, Oct. 24, 2016 [blog] [Online]. Available: http://www.marketingcharts.com/online/snapchat-cements-its-position-as-teens-favorite-social-network-71934/ [accessed Dec. 20, 2016]. John F. Kennedy International Airport Multi-Agency Security Review Team, 2016, Letter to the Honorable Andrew M. Cuomo and the Honorable Jeh C. Johnson, Nov. 16, 2016 [Online]. Available: https://www.governor.ny.gov/sites/governor. ny.gov/files/atoms/files/JFKSecurityReview.pdf. Kohut, T., “Fort McMurray Fire: Timeline of Events,” Global News, May 17, 2016 [blog] [Online]. Available: http://global- news.ca/news/2681249/fort-mcmurray-wildfire-timeline-of-events/. Latonero, M. and I. Shklovski, “Emergency Management, Twitter, and Social Media Evangelism, International,” Journal of Information Systems for Crisis Response and Management, Vol. 3, No. 4, 2011, pp. 67–86 [Online]. Available: http:// papers.ssrn.com/sol3/papers.cfm?abstract_id=2045863. REFERENCES

42 Merchant, R.M., S. Elmer, and N. Lurie, “Integrating Social Media into Emergency-Preparedness Efforts,” New England Journal of Medicine, Vol. 365, 2011, pp. 289–291. Phillips, C.J., “2016 Fort McMurray Wildfire—A Timeline of Events,” Your McMurray Magazine, Special Edition, July 14, 2016 [Online]. Available: http://yourmcmurraymagazine.com/special-editions/2016-wildfire-commemorative-edition/ the-story/1786/2016-fort-mcmurray-wildfire-a-timeline-of-events. Pocketnow.com, “The Evolution of the Smartphone,” 2014 [Online]. Available: http://pocketnow.com/2014/07/28/ the-evolution-of-the-smartphone. Santora, M., “From False Alarm to Panic: Inside Kennedy Airport’s Chaotic Night,” New York Times, Aug. 15, 2016 [Online]. Available: http://www.nytimes.com/2016/08/16/nyregion/from-false-alarm-to-panic-inside-kennedy- a i r por t s - chaot ic -n ight .ht ml?ac t ion = cl ick& contentCol lec t ion = N.Y.%20 %2F%20Reg ion & module = RelatedCoverage&region=EndOfArticle&pgtype=article. Sproutsocial.com, “All Plans Include a Free 30-Day Trial,” 2016 [Online]. Available: http://sproutsocial.com/pricing [accessed Dec. 20, 2016]. Stack, L., “Reports of Gunfire at J.F.K. Airport Prompt Evacuation,” New York Times, Aug. 14, 2016 [Online]. Available: http://www.nytimes.com/2016/08/15/nyregion/reports-of-gunfire-at-kennedy-airport-prompt-evacuation.html?action=cl ick&contentCollection=N.Y.%20%2F%20Region&module=RelatedCoverage&region=EndOfArticle&pgtype=article. Stepansky, J., E. Durkin, and T. Tracy, “Gov. Cuomo Launches Review of Port Authority’s Chaotic Response to Kennedy Airport Shooting Scare,” New York Daily News, Aug. 17, 2016 [Online]. Available: http://www.nydailynews.com/new- york/cuomo-launches-review-response-kennedy-airport-gun-scare-article-1.2754977. White, C.M., Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies, CRC Press, Boca Raton, Fla., 2012. Wilson, M. and J. Goldstein, “False Reports of Gunfire at J.F.K. Airport Offer a Real Case Study in Security,” New York Times, Aug. 18, 2016 [Online]. Available: http://www.nytimes.com/2016/08/19/nyregion/false-reports-of-gunfire-at-jfk- airport-offer-a-real-case-study-in-security.html. WPIX-TV, “Preliminary Investigation Indicates No Shots Fired in JFK Airport Terminal: Port Authority PD,” 2016.