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CONTENTS SUMMARY .................................................................................................................................................. 1 CHAPTER 1 RESEARCH APPROACH ..................................................................................................... 3 CHAPTER 2 LITERATURE REVIEW ....................................................................................................... 6 CHAPTER 3 EMERGENCY MANAGEMENT REQUIREMENTS .......................................................... 9 CHAPTER 4 EMERGENCY MANAGEMENT ROLES/RESPONSIBILITIES ...................................... 11 CHAPTER 5 AGENCY PRACTICES ....................................................................................................... 12 CHAPTER 6 UPDATED GUIDE .............................................................................................................. 14 CHAPTER 7 FUTURE RESEARCH NEEDS ........................................................................................... 17 APPENDIX A LITERATURE REVIEW ................................................................................................... 18