Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public (2020)

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Contents     Preface ...................................................................................................................................................................... ix Abbreviations ......................................................................................................................................................... xi  Introduction  ......................................................................................................................... 1  Opening Remarks and Welcome  ........................................................................................... 3  Neil Pedersen, Transportation Research Board Rhonda Hamm‐Niebruegge, St. Louis International Airport and Chair, ACRP Oversight Committee Session 1: FAA Overview of What We Are Doing to Ensure Consistency  ............................... 5  Winsome Lenfert, Federal Aviation Administration, U.S. Department of Transportation Session 2: Health Update  ...................................................................................................... 7  Health, Safety, and Travel during the COVID-19 Pandemic ............................................................... 7 Hilary Godwin, University of Washington School of Public Health Passenger Risk Perception, Confidence, and Behavior ..................................................................... 10 Baruch Fischhoff, Carnegie Mellon University Health Update Q&A .......................................................................................................................................... 13 Session 3: Overture: An Industry Overview of the New Normal to Ensure the Health   and Safety of Travelers  ....................................................................................................... 18  Roger Dow, U.S. Travel Association Session 4: Airport Case Studies and Best Practices  .............................................................. 21  Airports—Executive-Level Discussion of Current and Future Plans .......................................... 21 Lance Lyttle, Seattle‐Tacoma International Airport Joseph Lopano, Tampa International Airport Airlines—Discussion and Highlights of What Plans Are in Place .................................................. 29 Kirk Hotelling, American Airlines Andrew Boyett, Southwest Airlines Other Stakeholders—Challenges of Social Distancing and Touchless Environment .................................................................................................................... 33 Joe Thornton, HMSHost Rob Mitchell, Uber Daniel Price, Transportation Security Agency   Questions & Answers/Wrap‐Up............................................................................................ 41 

Appendix A: Program Agenda .............................................................................................. 48  Appendix B: Speaker Biographies ........................................................................................ 51  Appendix C: Survey Summary .............................................................................................. 56  Appendix D: List of Attendees ............................................................................................. 68