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12 Key Players and Agencies Collaboration, coordination, and communications within a transportation agency and with other local, tribal, territorial, state, regional, and federal agencies that may be involved in pandemic emergency management can be challenging for state DOTs and other transporta tion agencies. Table 5 lists the key players both internal to the agency and externally and their critical roles. C H A P T E R 3 Type Key Players Critical Roles Internal to agency Leadership and department heads Human resources, finance, COOP, ESF-1 Agency headquarters EOC/DOC; agency district/parish EOC Roles, responsibilities, coordination (pre-, during, and after) Transportation Systems Management and Operations (TSMO) Staffing and resources Human resources Policies and clear expectations for organizations and employees for worker safety and a healthy and safe workplace Health Coordination with and advice from technical experts in the community (e.g., physicians, environmental health experts) who understand how to interpret recommendations and address related challenges Public affairs Coordination of communications Financial department Accounting codes, reimbursement compliance Purchasing/logistics Ordering/purchasing processes Union Workforce representatives Review of labor agreements, participation in planning, employee buy-in/acceptance Table 5. Key roles and responsibilities.
Key Players and Agencies 13 Type Key Players Critical Roles Other external Community organizations Identifying community needs requiring support Sharing safety protocols Sharing guidance and recommendations Energy and telecommunications companies Support and coordination Facilitating exceptional requirements (e.g., increased demand, expanded service coverage) Commerce/supply chain, trucking/freight associations Determining logistics requirements (e.g., rest area protocols, safety protocols, commercial driverâs license testing) Contractors Coordinating availability and support, including surge workforce requirements if necessary Communicating additional capabilities Vendors Coordinating availability and support, including additional capabilities (e.g., services or products) Suppliers Confirmation of goods availability (e.g., PPE, cleaning supplies, specialized equipment) Identification of alternate sources Note: DOC = district operations center; FEMA = Federal Emergency Management Agency; CDC = Centers for Disease Control and Prevention; HHS = U.S. Department of Health and Human Services; FHWA = Federal Highway Administration; CTAA = Community Transit Association of America; PPE = personal protective equipment. State and local State and local government Emergency declarations; policy making; consistency in guidance between jurisdictions and between levels of government (desirable) Department of Health Consulting with and being able to articulate specific information and direction and control requirements for the transportation organization Understanding how hospitals or nursing homes are transporting pandemic patients and intensive care unit patients Department of Human Services Coordinating on state shelter plans and desired transportation and/or communications support Emergency management/EOC ESF-1 support and coordination/collaboration; directives to state departments Regional/ national FEMA All CDC, HHS Guidance and recommendations FHWA/U.S. DOT Guidance and recommendations/directives Regional and national associations such as I-95 Corridor Coalition and All Hazards Consortium Information sharing and roles AASHTO/APTA/CTAA regional and national committees and working groups Information sharing DOT and transit agency peer groups Coordinating help from other agencies or DOTs Table 5. (Continued).
