Planning for Emergencies
Transportation Organization | Existing Plans | Groups and Departments | Documentation | Recoverys Plan | ||
---|---|---|---|---|---|---|
Name | Location | State/Province | Pandemic Related/Snow Plans/Flood Plans/ConOps/COOP/Contagious Disease/Other | Emergency Center/Greater Organization | General Docs/Response Overview/After Action/Policy | In Progress/Developed |
Access Services | Los Angeles | CA | Emergency Center | Response Overview | ||
Los Angeles County Metropolitan Transportation Authority | Los Angeles | CA | After Action | |||
Monterey-Salinas Transit | Monterey | CA | Pandemic Related | Emergency Center | General Docs | |
Bay Area Rapid Transit | San Francisco | CA | Other | Developed | ||
San Francisco Municipal Transportation Agency | San Francisco | CA | Greater Organization | Developed | ||
Washington Metropolitan Area Transit Authority (WMATA) | Washington | DC | Pandemic Related |
Transportation Organization | Existing Plans | Groups and Departments | Documentation | Recoverys Plan | ||
---|---|---|---|---|---|---|
Name | Location | State/Province | Pandemic Related/Snow Plans/Flood Plans/ConOps/COOP/Contagious Disease/Other | Emergency Center/Greater Organization | General Docs/Response Overview/After Action/Policy | In Progress/Developed |
Jacksonville Transportation Authority | Jacksonville | FL | Other | After Action | ||
Pinellas Suncoast Transit Authority | St. Petersburg | FL |
|
|||
Heart of Iowa Regional Transit Agency (HIRTA) | Urbandale | IA | Pandemic Related | |||
Massachusetts Bay Transportation Authority | Boston | MA |
|
Policy | ||
Maryland Transit Administration | Baltimore | MD |
|
After Action | ||
Montgomery County Transit | Rockville | MD |
|
In Progress | ||
Allegan County Transportation | Allegan County | MI | Pandemic Related | |||
Charlevoix County Transit | Boyne City | MI | Contagious Disease | |||
Southern Minnesota Area Rural Transit (SMART Transit) | Austin | MN | Other | |||
Arrowhead Transit | Virginia | MN | COOP | General Docs | In Progress |
Workforce
Transportation Organization | Safety Support | Employee Screening Check | Adjusted Work Locations | Employment Support | Contractor Role Expansion | Temporary Workers | Input/Feedback | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | PPE Provided/Support Services/Procedures/Vaccines | Self-Report/Screening/Testing/Quarantine/Contact Tracing | Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases | Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare | TNC Contract/Taxi Contract/Provider Contract | Drivers/Cleaning | Feedback/Interviews/Hotline/Training |
Access Services | Los Angeles | CA | PPE Provided | ||||||
Monterey-Salinas Transit | Monterey | CA | PPE Provided | Contact Tracing | Telework | ||||
Sacramento Regional Transit District | Sacramento | CA | Screening | ||||||
San Diego Metropolitan Transit System | San Diego | CA | Screening | ||||||
San Francisco Municipal Transportation Agency | San Francisco | CA | PPE Provided | Wage Support | Provider Contract | ||||
Santa Rosa CityBus | Santa Rosa | CA | Vaccines | ||||||
Sonoma County Area Agency on Aging | Sonoma County | CA | PPE Provided | ||||||
Sonoma County Transit | Sonoma County | CA | Support Services | ||||||
Washington Metropolitan Area Transit Authority (WMATA) | Washington | DC | PPE Provided |
Transportation Organization | Safety Support | Employee Screening Check | Adjusted Work Locations | Employment Support | Contractor Role Expansion | Temporary Workers | Input/Feedback | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | PPE Provided/Support Services/Procedures/Vaccines | Self-Report/Screening/Testing/Quarantine/Contact Tracing | Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases | Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare | TNC Contract/Taxi Contract/Provider Contract | Drivers/Cleaning | Feedback/Interviews/Hotline/Training |
Jacksonville Transportation Authority | Jacksonville | FL | PPE Provided |
|
|
Drivers | |||
Miami-Dade Transit | Miami | FL | PPE Provided |
|
TNC Contract | ||||
Pasco County Public Transportation (GOPASCO) | Pasco County | FL | PPE Provided |
|
|
||||
Pinellas Suncoast Transit Authority | St. Petersburg | FL |
|
Telework |
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Feedback | |||
Oahu Transit | Oahu | HI | Outdoor | ||||||
Massachusetts Bay Transportation Authority | Boston | MA | PPE Provided | Screening | Telework | ||||
Maryland Transit Administration | Baltimore | MD |
|
|
Telework | Hotline |
Transportation Organization | Safety Support | Employee Screening Check | Adjusted Work Locations | Employment Support | Contractor Role Expansion | Temporary Workers | Input/Feedback | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | PPE Provided/Support Services/Procedures/Vaccines | Self-Report/Screening/Testing/Quarantine/Contact Tracing | Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases | Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare | TNC Contract/Taxi Contract/Provider Contract | Drivers/Cleaning | Feedback/Interviews/Hotline/Training |
Montgomery County Jewish Council on Aging | Rockville | MD | Telework | ||||||
Montgomery County Transit | Rockville | MD | PPE Provided | Telework | Wage Support | ||||
Charlevoix County Transit | Boyne City | MI | PPE Provided | Indoor Separation | |||||
Southern Minnesota Area Rural Transit (SMART Transit) | Austin | MN | PPE Provided | Adjusted Schedules | |||||
Arrowhead Transit | Virginia | MN | PPE Provided | Indoor Separation | Additional Duties | ||||
Metropolitan Council/Metro Transit | Minneapolis | MN | PPE Provided | Contact Tracing | Telework | Wage Support | Provider Contract | ||
St. Louis Metro Transit | St. Louis | MO | TOC Contract | ||||||
Choctaw Transit-Mississippi Band of Choctaw Indians | Choctaw | MS | PPE Provided |
Transportation Organization | Safety Support | Employee Screening Check | Adjusted Work Locations | Employment Support | Contractor Role Expansion | Temporary Workers | Input/Feedback | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | PPE Provided/Support Services/Procedures/Vaccines | Self-Report/Screening/Testing/Quarantine/Contact Tracing | Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases | Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare | TNC Contract/Taxi Contract/Provider Contract | Drivers/Cleaning | Feedback/Interviews/Hotline/Training |
Charlotte Area Transit System (CATS) | Charlotte | NC | PPE Provided | Indoor Separation | |||||
Metropolitan Transportation Authority/NYC Transit | New York | NY | PPE Provided | Screening |
|
Existing Contract | |||
Greater Cleveland Regional Transit Authority | Cleveland | OH | PPE Provided | Screening | |||||
Rogue Valley Transportation District | Jackson County | OR | PPE Provided | ||||||
Central Midlands Regional Transit Authority (The COMET) | Columbia | SC |
|
Testing | Telework | ||||
Sun Metro | El Paso | TX | PPE Provided |
Transportation Organization | Safety Support | Employee Screening Check | Adjusted Work Locations | Employment Support | Contractor Role Expansion | Temporary Workers | Input/Feedback | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | PPE Provided/Support Services/Procedures/Vaccines | Self-Report/Screening/Testing/Quarantine/Contact Tracing | Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases | Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare | TNC Contract/Taxi Contract/Provider Contract | Drivers/Cleaning | Feedback/Interviews/Hotline/Training |
Metropolitan Transit Authority of Harris County | Houston | TX | PPE Provided | Screening |
|
||||
Fort Bend Transit | Rosenberg | TX | PPE Provided |
|
Feedback | ||||
Waco Transit System | Waco | TX | PPE Provided | ||||||
Utah Transit Authority | Salt Lake City | UT | PPE Provided | Indoor Separation | Interviews | ||||
Lane Transit District | Eugene | OR | PPE Provided | ||||||
Twin Transit | Lewis County | WA | PPE Provided | Telework |
|
||||
King County Metro | Seattle | WA |
|
Quarantine |
|
Wage Support |
|
Feedback |
Safety
Transportation Organization | Mask Policies | Passenger Symptom Checks | Fare Changes | Capacity Changes | Driver Barriers | Vehicle Cleaning | Exclusive Rides | Other Approaches | ||
---|---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Stated/Enforced/Provided | Isolated Rides/Screening/Reactive/Contact Tracing | Suspension/Special/Incentive | Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses | Driver Barriers/Other Barriers | General/UV Cleaning/Fogging/Antimicrobial | General Public/Paratransit/Roundtrip/covro | Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls |
Calgary Transit | Calgary | Alberta | Stated | Seat Cordon | Driver Barriers | Rear Door | ||||
Edmonton Transit | Edmonton | Alberta |
|
Seat Cordon | Driver Barriers | Rear Door | ||||
Valley Metro | Phoenix | AZ | Enforced | |||||||
Vancouver Transportation Authority (TransLink) | Vancouver | British Columbia | Stated | Seat Cordon | General | |||||
Golden Empire Transit | Bakersfield | CA | General | |||||||
Access Services | Los Angeles | CA | Limited Capacity | General |
|
|||||
Los Angeles County Metropolitan Transportation Authority | Los Angeles | CA | Contact Tracing | General | ||||||
MetroLink | Los Angeles | CA | Special |
Transportation Organization | Mask Policies | Passenger Symptom Checks | Fare Changes | Capacity Changes | Driver Barriers | Vehicle Cleaning | Exclusive Rides | Other Approaches | ||
---|---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Stated/Enforced/Provided | Isolated Rides/Screening/Reactive/Contact Tracing | Suspension/Special/Incentive | Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses | Driver Barriers/Other Barriers | General/UV Cleaning/Fogging/Antimicrobial | General Public/Paratransit/Roundtrip/covro | Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls |
Monterey-Salinas Transit | Monterey | CA | Stated |
|
Driver Barriers | General |
|
|||
AC Transit | Oakland | CA | Provided | |||||||
Sacramento Regional Transit District | Sacramento | CA | General | |||||||
Omnitrans | San Bernardino | CA | General | |||||||
North Coast Transit District | San Diego | CA |
|
|||||||
Bay Area Rapid Transit | San Francisco | CA | General | Design | ||||||
San Francisco Municipal Transportation Agency | San Francisco | CA | Stated | Limited Capacity | Driver Barriers | General | ||||
Santa Clara Valley Transportation Authority | San Jose | CA | Stated | General |
Transportation Organization | Mask Policies | Passenger Symptom Checks | Fare Changes | Capacity Changes | Driver Barriers | Vehicle Cleaning | Exclusive Rides | Other Approaches | ||
---|---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Stated/Enforced/Provided | Isolated Rides/Screening/Reactive/Contact Tracing | Suspension/Special/Incentive | Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses | Driver Barriers/Other Barriers | General/UV Cleaning/Fogging/Antimicrobial | General Public/Paratransit/Roundtrip/covro | Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls |
Sonoma County Area Agency on Aging | Sonoma County | CA | Screening | |||||||
Washington Metropolitan Area Transit Authority (WMATA) | Washington | DC | Enforced | Screening | Suspension |
|
General |
|
||
Lee County Transit (LeeTran) | Fort Myers | FL | Other Barriers | General | ||||||
Jacksonville Transportation Authority | Jacksonville | FL | Enforced |
|
|
Driver Barriers |
|
|||
Miami-Dade Transit | Miami | FL | Suspension | Limited Capacity | General | Paratransit | Rear Door | |||
Pasco County Public Transportation (GOPASCO) | Pasco County | FL |
|
Suspension | Limited Capacity | Driver Barriers | General |
Transportation Organization | Mask Policies | Passenger Symptom Checks | Fare Changes | Capacity Changes | Driver Barriers | Vehicle Cleaning | Exclusive Rides | Other Approaches | ||
---|---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Stated/Enforced/Provided | Isolated Rides/Screening/Reactive/Contact Tracing | Suspension/Special/Incentive | Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses | Driver Barriers/Other Barriers | General/UV Cleaning/Fogging/Antimicrobial | General Public/Paratransit/Roundtrip/covro | Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls |
Pinellas Suncoast Transit Authority | St. Petersburg | FL | Screening | Suspension | Limited Capacity | Driver Barriers | Paratransit | Rear Door | ||
Hillsborough Area Regional Transit Authority (HART) | Tampa | FL |
|
|
||||||
Chatham Area Transit | Savannah | GA | General | |||||||
Chicago Transit Authority | Chicago | IL | Provided |
|
|
|
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Metra | Chicago | IL | General | |||||||
IndyGo | Indianapolis | IN |
|
|||||||
Massachusetts Bay Transportation Authority | Boston | MA | Limited Capacity | General | Paratransit | Rear Door | ||||
Maryland Transit Administration | Baltimore | MD | Stated | General |
Transportation Organization | Mask Policies | Passenger Symptom Checks | Fare Changes | Capacity Changes | Driver Barriers | Vehicle Cleaning | Exclusive Rides | Other Approaches | ||
---|---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Stated/Enforced/Provided | Isolated Rides/Screening/Reactive/Contact Tracing | Suspension/Special/Incentive | Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses | Driver Barriers/Other Barriers | General/UV Cleaning/Fogging/Antimicrobial | General Public/Paratransit/Roundtrip/covro | Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls |
Montgomery County Transit | Rockville | MD | Screening | Suspension | Driver Barriers | General | ||||
Charlevoix County Transit | Boyne City | MI | Stated | Suspension | Vehicle Type |
|
||||
Southern Minnesota Area Rural Transit (SMART Transit) | Austin | MN | Screening | Suspension | Limited Capacity | |||||
Arrowhead Transit | Virginia | MN |
|
Limited Capacity | General | |||||
Metropolitan Council/Metro Transit | Minneapolis | MN | Limited Capacity | General |
|
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OATS Transit | Columbia | MO | Enforced | Securement | ||||||
Charlotte Area Transit System (CATS) | Charlotte | NC |
|
Limited Capacity | General |
|
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Metropolitan Transportation Authority/NYC Transit | New York | NY | Stated | Screening | Suspension | Limited Capacity |
|
Paratransit |
Transportation Organization | Mask Policies | Passenger Symptom Checks | Fare Changes | Capacity Changes | Driver Barriers | Vehicle Cleaning | Exclusive Rides | Other Approaches | ||
---|---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Stated/Enforced/Provided | Isolated Rides/Screening/Reactive/Contact Tracing | Suspension/Special/Incentive | Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses | Driver Barriers/Other Barriers | General/UV Cleaning/Fogging/Antimicrobial | General Public/Paratransit/Roundtrip/covro | Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls |
Greater Cleveland Regional Transit Authority | Cleveland | OH |
|
Driver Barriers | General | |||||
Greater Dayton Regional Transit Authority | Dayton | OH | Special | UV Cleaning | ||||||
GO Transit | Toronto | Ontario | Driver Barriers | Antimicrobial | ||||||
Toronto Transit Commission | Toronto | Ontario | Stated |
|
Driver Barriers |
|
|
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Rogue Valley Transportation District | Jackson County | OR | Enforced | Other Barriers | General | |||||
TriMet | Portland | OR |
|
UV Cleaning | ||||||
Southeastern Pennsylvania Transportation Authority (SEPTA) | Philadelphia | PA |
|
UV Cleaning | Rear Door |
Transportation Organization | Mask Policies | Passenger Symptom Checks | Fare Changes | Capacity Changes | Driver Barriers | Vehicle Cleaning | Exclusive Rides | Other Approaches | ||
---|---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Stated/Enforced/Provided | Isolated Rides/Screening/Reactive/Contact Tracing | Suspension/Special/Incentive | Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses | Driver Barriers/Other Barriers | General/UV Cleaning/Fogging/Antimicrobial | General Public/Paratransit/Roundtrip/covro | Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls |
Port Authority of Allegheny County | Pittsburgh | PA | General | |||||||
Central Midlands Regional Transit Authority (The COMET) | Columbia | SC | Stated | Suspension | Other Barriers | General | Rear Door | |||
WeGo Transit | Nashville | TN | Design | |||||||
Capital Metropolitan Transportation Authority | Austin | TX | General | |||||||
Sun Metro | El Paso | TX | Suspension | Seat Cordon | Driver Barriers | Paratransit | Rear Door | |||
Trinity Metro | Fort Worth | TX | UV Cleaning | |||||||
Metropolitan Transit Authority of Harris County | Houston | TX | Provided | Screening | Suspension |
|
Driver Barriers | General | Rear Door | |
Fort Bend Transit | Rosenberg | TX | Suspension | Limited Capacity | Driver Barriers | Fogging |
Transportation Organization | Mask Policies | Passenger Symptom Checks | Fare Changes | Capacity Changes | Driver Barriers | Vehicle Cleaning | Exclusive Rides | Other Approaches | ||
---|---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Stated/Enforced/Provided | Isolated Rides/Screening/Reactive/Contact Tracing | Suspension/Special/Incentive | Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses | Driver Barriers/Other Barriers | General/UV Cleaning/Fogging/Antimicrobial | General Public/Paratransit/Roundtrip/covro | Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls |
Waco Transit System | Waco | TX | Enforced |
|
Driver Barriers | Rear Door | ||||
Utah Transit Authority | Salt Lake City | UT | Stated | Isolated Rides | Driver Barriers | General | COVID | Rear Door | ||
Mountain Empire Older Citizens | Big Stone Gap | VA | Reactive | |||||||
Lane Transit District | Eugene | OR | General | |||||||
Pierce Transit | Lakewood | WA | Suspension | Limited Capacity | General | |||||
Twin Transit | Lewis County | WA | Limited Capacity | Driver Barriers | General | |||||
King County Metro | Seattle | WA |
|
Isolated Rides | Suspension |
|
Driver Barriers | General |
|
|
Sound Transit | Seattle | WA | General | |||||||
Link Transit | Wenatchee | WA | Suspension | |||||||
Milwaukee County Transit System | Milwaukee | WI | General |
Continuity of Services
Transportation Organization | Essential Trips/NEMT | Filling Fixed Route Service Gaps | Service Adjustments | New Alternative Services | Paratransit Policy | Paratransit Service Eligibility | ||
---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Essential Trips/NEMT | Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back | Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations | On-Demand/Voucher/Shuttle/Medical/Volunteer | Same Day/Curbside/Assistance/No Shows/Reservations | Waived/Modified/Phone/Virtual |
Edmonton Transit | Edmonton | Alberta | Shuttle | |||||
Valley Metro | Phoenix | AZ | Voucher | |||||
Access Services | Los Angeles | CA |
|
|||||
Los Angeles County Metropolitan Transportation Authority | Los Angeles | CA | Shuttle | Same Day | ||||
Monterey-Salinas Transit | Monterey | CA | FR Suspension | Phone | ||||
San Francisco Municipal Transportation Agency | San Francisco | CA | Temporary Lanes | Reduced Span | Voucher |
|
||
Santa Rosa CityBus | Santa Rosa | CA | Shuttle |
Transportation Organization | Essential Trips/NEMT | Filling Fixed Route Service Gaps | Service Adjustments | New Alternative Services | Paratransit Policy | Paratransit Service Eligibility | ||
---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Essential Trips/NEMT | Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back | Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations | On-Demand/Voucher/Shuttle/Medical/Volunteer | Same Day/Curbside/Assistance/No Shows/Reservations | Waived/Modified/Phone/Virtual |
Sonoma County Area Agency on Aging | Sonoma County | CA | NEMT | Voucher | ||||
Denver Regional Transportation District | Denver | CO | On-Demand | |||||
Washington Metropolitan Area Transit Authority (WMATA) | Washington | DC |
|
Waived | ||||
Jacksonville Transportation Authority | Jacksonville | FL | Reduced Span | On-Demand | Modified | |||
Miami-Dade Transit | Miami | FL | Essential Trips | Shuttle | Virtual | |||
Pasco County Public Transportation (GOPASCO) | Pasco County | FL | FR Suspension |
Transportation Organization | Essential Trips/NEMT | Filling Fixed Route Service Gaps | Service Adjustments | New Alternative Services | Paratransit Policy | Paratransit Service Eligibility | ||
---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Essential Trips/NEMT | Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back | Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations | On-Demand/Voucher/Shuttle/Medical/Volunteer | Same Day/Curbside/Assistance/No Shows/Reservations | Waived/Modified/Phone/Virtual |
Pinellas Suncoast Transit Authority | St. Petersburg | FL | Reduced Span | On-Demand | Waived | |||
Hillsborough Area Regional Transit Authority (HART) | Tampa | FL | Phone | |||||
Guam Regional Transit Authority | n/a | Guam | Medical | |||||
Massachusetts Bay Transportation Authority | Boston | MA | Reduced Span | Phone | ||||
Maryland Transit Administration | Baltimore | MD | Reduced Span | |||||
Montgomery County Transit | Rockville | MD | Standby Vehicles | Reduced Span | Volunteer | |||
Maine Council on Aging | Brunswick | ME | NEMT | |||||
Casco Bay Lines | Portland | ME | Reduced Span | |||||
Ann Arbor Area Transportation Authority | Ann Arbor | MI |
|
On-Demand |
Transportation Organization | Essential Trips/NEMT | Filling Fixed Route Service Gaps | Service Adjustments | New Alternative Services | Paratransit Policy | Paratransit Service Eligibility | ||
---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Essential Trips/NEMT | Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back | Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations | On-Demand/Voucher/Shuttle/Medical/Volunteer | Same Day/Curbside/Assistance/No Shows/Reservations | Waived/Modified/Phone/Virtual |
Charlevoix County Transit | Boyne City | MI | Reduced Span | |||||
Southern Minnesota Area Rural Transit (SMART Transit) | Austin | MN | Reduced Span | Shuttle | ||||
Arrowhead Transit | Virginia | MN | New Routes | FR Suspension | ||||
Metropolitan Council/Metro Transit | Minneapolis | MN | Reduced Span | Assistance |
|
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Kansas City Area Transportation Authority (KCATA) | Kansas City | MO | Increased | |||||
St. Louis Metro Transit | St. Louis | MO | On-Demand | |||||
Metropolitan Transportation Authority/NYC Transit | New York | NY |
|
|
||||
Greater Cleveland Regional Transit Authority | Cleveland | OH | FR Suspension |
|
Transportation Organization | Essential Trips/NEMT | Filling Fixed Route Service Gaps | Service Adjustments | New Alternative Services | Paratransit Policy | Paratransit Service Eligibility | ||
---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Essential Trips/NEMT | Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back | Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations | On-Demand/Voucher/Shuttle/Medical/Volunteer | Same Day/Curbside/Assistance/No Shows/Reservations | Waived/Modified/Phone/Virtual |
Greater Dayton Regional Transit Authority | Dayton | OH | Shuttle | |||||
Cherokee Nation Transit | Tahlequah | OK | On-Demand | |||||
Rogue Valley Transportation District | Jackson County | OR | Essential Trips | Standby Vehicles | Reduced Span | |||
Central Midlands Regional Transit Authority (The COMET) | Columbia | SC | Weekend Schedule | |||||
Volunteer Assisted Transportation | Knoxville | TN |
|
|||||
Sun Metro | El Paso | TX | Essential Trips | Standby Vehicles | Weekend Schedule | |||
SPARTAN Public Transit | Levelland | TX | Waived |
Transportation Organization | Essential Trips/NEMT | Filling Fixed Route Service Gaps | Service Adjustments | New Alternative Services | Paratransit Policy | Paratransit Service Eligibility | ||
---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Essential Trips/NEMT | Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back | Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations | On-Demand/Voucher/Shuttle/Medical/Volunteer | Same Day/Curbside/Assistance/No Shows/Reservations | Waived/Modified/Phone/Virtual |
Fort Bend Transit | Rosenberg | TX | No Shows | |||||
Waco Transit System | Waco | TX | Essential Trips | Reduced Span | ||||
Utah Transit Authority | Salt Lake City | UT | Weekend Schedule | |||||
NV Rides | Fairfax | VA |
|
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Pierce Transit | Lakewood | WA |
|
|
|
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Twin Transit | Lewis County | WA |
|
FR Suspension | On-Demand | |||
King County Metro | Seattle | WA |
|
FR Suspension |
|
|||
Sound Transit | Seattle | WA | Essential Trips |
Incidental Uses and Partnerships
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
City of Okotoks | Okotoks | Alberta | Ridehailing | Other | |||||
Valley Metro | Phoenix | AZ | Direct | ||||||
El Dorado Transit System | El Dorado | CA | Direct | ||||||
Access Services | Los Angeles | CA | Business | Direct |
|
Vaccination | |||
Los Angeles County Metropolitan Transportation Authority | Los Angeles | CA | Direct | Health Org | Shelter | ||||
Monterey-Salinas Transit | Monterey | CA | Education | Direct |
|
Vaccination | Mobile Site | ||
Petaluma Transit | Petaluma | CA | Other Transit | Vaccination | |||||
Bay Area Rapid Transit | San Francisco | CA | Vaccination | ||||||
San Francisco Municipal Transportation Agency | San Francisco | CA | Direct | Health Org | Vaccination | Shelter | |||
Ride-On Transportation | San Luis Obispo | CA | Direct | Health Org |
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
Santa Clara Valley Transportation Authority | San Jose | CA | Health Org | Vaccination | |||||
Santa Rosa CityBus | Santa Rosa | CA | Other Transit | Vaccination | |||||
Sonoma County Area Agency on Aging | Sonoma County | CA | Other | Food Pantry | |||||
Sonoma County Transit | Sonoma County | CA | Other Transit | Vaccination | |||||
Visalia Transit | Visalia | CA | Direct | Cooling Centers | |||||
Denver Regional Transportation District | Denver | CO | Business | Direct | |||||
Washington Metropolitan Area Transit Authority (WMATA) | Washington | DC | Fed. or State | Vaccination | Emer. Facility | ||||
Absalom Jones Senior Center | Wilmington | DE | Direct |
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
Jacksonville Transportation Authority | Jacksonville | FL | Health Org |
|
Mobile Site | ||||
Miami-Dade Transit | Miami | FL | Health Org | Vaccination | |||||
Pasco County Public Transportation (GOPASCO) | Pasco County | FL | Direct | ||||||
Pinellas Suncoast Transit Authority | St. Petersburg | FL | Ridehailing | Direct | Health Org | Vaccination | |||
Heart of Iowa Regional Transit Agency (HIRTA) | Urbandale | IA | Direct | Health Org | |||||
Chicago Transit Authority | Chicago | IL | Other Transit | ||||||
PACE | Chicago | IL | Other | ||||||
Paladin, Inc. | Michigan City | IN | Direct |
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
Flint Hills Area Transportation Agency | Manhattan | KS | Direct | Food Pantry | |||||
Massachusetts Bay Transportation Authority | Boston | MA | Education | Direct | Health Org | ||||
Maryland Transit Administration | Baltimore | MD | Cooling Centers | ||||||
Montgomery County Jewish Council on Aging | Rockville | MD | Other Transit | Other |
|
||||
Montgomery County Transit | Rockville | MD | Ridehailing | Other | Health Org |
|
|||
MidCoast Transportation | Belfast | ME | Direct |
|
|||||
Greater Portland Metro | Portland | ME | Other Transit | Fed. or State | Vaccination | ||||
Allegan County Transportation | Allegan County | MI | Direct | Food Pantry |
|
Emer. Facility |
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
Ann Arbor Area Transportation Authority | Ann Arbor | MI | Direct | ||||||
Charlevoix County Transit | Boyne City | MI | Education | Direct |
|
|
|||
Southern Minnesota Area Rural Transit (SMART Transit) | Austin | MN | Business | Direct |
|
|
|||
Arrowhead Transit | Virginia | MN |
|
Health Org |
|
||||
Metropolitan Council/Metro Transit | Minneapolis | MN |
|
|
Health Org |
|
|||
OATS Transit | Columbia | MO | Vaccination | ||||||
Kansas City Area Transportation Authority (KCATA) | Kansas City | MO |
|
Mobile Site |
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
St. Louis Metro Transit | St. Louis | MO | Ridehailing | ||||||
Choctaw Transit-Mississippi Band of Choctaw Indians | Choctaw | MS | Health Org | Home Repair | |||||
Charlotte Area Transit System (CATS) | Charlotte | NC | Health Org |
|
|||||
ACCESS Central Transportation | Gatson County | NC | Direct | Health Org | |||||
Wave Transit | Wilmington | NC | Fed. or State | ||||||
Community Action Program Belknap-Merrimack Counties | Belknap County | NH | Direct | Food Pantry | |||||
Grafton County Senior Citizens Council | Plymouth | NH |
|
Direct | Food Pantry |
|
Mobile Site | ||
RTC Southern Nevada | Las Vegas | NV | Direct | Food Pantry |
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
Metropolitan Transportation Authority/NYC Transit | New York | NY | Vaccination | ||||||
Rochester Genesee Regional Transportation Authority | Rochester | NY | Education | Direct |
|
||||
Greater Cleveland Regional Transit Authority | Cleveland | OH |
|
Vaccination | Mobile Site | ||||
Greater Dayton Regional Transit Authority | Dayton | OH | Health Org | Vaccination | Mobile Site | ||||
Laketran | Lake County | OH | Food Pantry | ||||||
Toledo Area Regional Transit Authority (TARTA) | Toledo | OH | Health Org | Vaccination | Mobile Site |
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
JAMM Transit | Atoka | OK | Education | Direct | |||||
EMBARK | Oklahoma City | OK | Other | Food Pantry | |||||
Cherokee Nation Transit | Tahlequah | OK | Other Transit | Direct | Vaccination | ||||
Tulsa Transit | Tulsa | OK | Direct | Food Pantry | |||||
TriMet | Portland | OR | Direct | ||||||
Central Midlands Regional Transit Authority (The COMET) | Columbia | SC | Ridehailing | Direct |
|
Vaccination | |||
People’s Transit | Huron | SD | Direct |
|
Heat Shelters | ||||
Volunteer Assisted Transportation | Knoxville | TN | Direct | Health Org | |||||
Abilene CityLink | Abilene | TX | Vaccination | ||||||
Capital Metropolitan Transportation Authority | Austin | TX | Education | Direct |
|
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
Dallas Area Rapid Transit | Dallas | TX | Education | Direct | Food Pantry | ||||
Sun Metro | El Paso | TX | Health Org | Testing | |||||
Metropolitan Transit Authority of Harris County | Houston | TX | Education | Direct | Food Pantry | Vaccination | |||
SPARTAN Public Transit | Levelland | TX | Vaccination | Emer. Facility | |||||
Fort Bend Transit | Rosenberg | TX | Direct | Vaccination | |||||
VIA Metropolitan Transit | San Antonio | TX | Direct | Food Pantry | |||||
STAR Transit | Seagoville | TX | Direct | ||||||
Mountain Empire Older Citizens | Big Stone Gap | VA | Law Enforcement | Direct | Food Pantry | ||||
Rappahannock-Rapidan Community Services | Culpeper | VA | Direct |
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
Tri-Valley Transit | Addison County | VT | Education | Direct |
|
Shelter | |||
Green Mountain Community Network, Inc. | Bennington | VT | Direct | Health Org | |||||
Special Services Transportation Agency | Burlington | VT | Direct | Public Housing | |||||
Marble Valley RTD | Rutland | VT | Direct | ||||||
Southeast Vermont Transit | Windham | VT | Direct | Food Pantry | |||||
Rural Community Transportation, Inc. | Lyndonville | VT | Direct | ||||||
Island Transit | Coupeville | WA | Direct |
|
|||||
Pierce Transit | Lakewood | WA | Other | Health Org | |||||
Twin Transit | Lewis County | WA | Direct | Health Org | Vaccination |
Transportation Organization | Transit Collaboration | Food/Goods Delivery Programs | Service Agency Collaboration | COVID-19 Testing and Vaccination | Special Facility | Rapid/Random Response NET | Heat Shelters/Cooling Centers | ||
---|---|---|---|---|---|---|---|---|---|
Name | Location | State/Province | Ridehailing/Other Transit/Education/Business/Law Enforcement | Direct/Other | Health Org/Hospital/Food Pantry/Fed. or State/Public Housing | Testing/Vaccination | Mobile Site/Emer. Facility | COVID-19/Shelter/Home Repair | Heat Shelters/Cooling Centers |
King County Metro | Seattle | WA | Ridehailing | Direct |
|
COVID-19 | |||
Squaxin Island Transit | Shelton | WA | Direct | ||||||
Spokane Transit Authority | Spokane | WA | Other | Food Pantry | |||||
Southwest Wisconsin Community Action Program, Inc. | Dodgeville | WI | Direct | ||||||
Pendleton Senior and Family Services | Franklin | WV | Direct |
Communication and Engagement
Transportation Organization | Public Messaging | Community Engagement | Information Channels | Public Feedback | Other Communication | ||
---|---|---|---|---|---|---|---|
Name | Location | State/Province | Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers | Coalition/Toolkit/Pop-Up Events/Storytelling | Hotline/Web Feedback/App Feedback/Local Orgs | Survey/QR Code/Driver Outreach/Virtual Meetings | Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art |
Calgary Transit | Calgary | Alberta | Web | Web Feedback | |||
Valley Metro | Phoenix | AZ | Web | ||||
El Dorado Transit System | El Dorado | CA | Web | ||||
Los Angeles County Metropolitan Transportation Authority | Los Angeles | CA | Coalition | Public Art | |||
MetroLink | Los Angeles | CA | Postings | Web Feedback | Survey | ||
Monterey-Salinas Transit | Monterey | CA |
|
Virtual Meetings | |||
Bay Area Rapid Transit | San Francisco | CA | Web | Storytelling | Public Art | ||
San Francisco Municipal Transportation Agency | San Francisco | CA |
|
Pop-Up Events |
|
|
|
Sonoma County Area Agency on Aging | Sonoma County | CA | Phone | ||||
Turlock Transit | Turlock | CA | Floor Decals | ||||
Denver Regional Transportation District | Denver | CO |
|
Transportation Organization | Public Messaging | Community Engagement | Information Channels | Public Feedback | Other Communication | ||
---|---|---|---|---|---|---|---|
Name | Location | State/Province | Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers | Coalition/Toolkit/Pop-Up Events/Storytelling | Hotline/Web Feedback/App Feedback/Local Orgs | Survey/QR Code/Driver Outreach/Virtual Meetings | Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art |
Washington Metropolitan Area Transit Authority (WMATA) | Washington | DC | Dashboard | ||||
Miami-Dade Transit | Miami | FL |
|
||||
Pasco County Public Transportation (GOPASCO) | Pasco County | FL |
|
|
QR Code | Bus Signs | |
Pinellas Suncoast Transit Authority | St. Petersburg | FL |
|
Virtual Meetings | Bus Signs | ||
Hillsborough Area Regional Transit Authority (HART) | Tampa | FL |
|
Bus Signs | |||
Chicago Transit Authority | Chicago | IL | Postings |
|
|||
Massachusetts Bay Transportation Authority | Boston | MA |
|
Virtual Meetings | App Pushes | ||
Montgomery County Jewish Council on Aging | Rockville | MD |
|
|
Transportation Organization | Public Messaging | Community Engagement | Information Channels | Public Feedback | Other Communication | ||
---|---|---|---|---|---|---|---|
Name | Location | State/Province | Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers | Coalition/Toolkit/Pop-Up Events/Storytelling | Hotline/Web Feedback/App Feedback/Local Orgs | Survey/QR Code/Driver Outreach/Virtual Meetings | Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art |
Montgomery County Transit | Rockville | MD |
|
|
|||
Greater Portland Metro | Portland | ME | Web | ||||
Charlevoix County Transit | Boyne City | MI |
|
|
|||
Arrowhead Transit | Virginia | MN |
|
||||
Metropolitan Council/Metro Transit | Minneapolis | MN |
|
||||
Charlotte Area Transit System (CATS) | Charlotte | NC | Postings |
|
Driver Outreach | ||
Metropolitan Transportation Authority/NYC Transit | New York | NY |
|
Hotline |
|
Transportation Organization | Public Messaging | Community Engagement | Information Channels | Public Feedback | Other Communication | ||
---|---|---|---|---|---|---|---|
Name | Location | State/Province | Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers | Coalition/Toolkit/Pop-Up Events/Storytelling | Hotline/Web Feedback/App Feedback/Local Orgs | Survey/QR Code/Driver Outreach/Virtual Meetings | Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art |
Greater Cleveland Regional Transit Authority | Cleveland | OH |
|
Coalition | Hotline | Virtual Meetings | |
Greater Dayton Regional Transit Authority | Dayton | OH |
|
||||
Toronto Transit Commission | Toronto | Ontario | Web | ||||
Rogue Valley Transportation District | Jackson County | OR |
|
Bus Signs | |||
TriMet | Portland | OR | Web | ||||
Central Midlands Regional Transit Authority (The COMET) | Columbia | SC | Web | Pop-Up Events |
|
||
Sun Metro | El Paso | TX |
|
||||
Metropolitan Transit Authority of Harris County | Houston | TX | IVR | Local Orgs | |||
Fort Bend Transit | Rosenberg | TX |
|
Hotline | Bus Signs |
Transportation Organization | Public Messaging | Community Engagement | Information Channels | Public Feedback | Other Communication | ||
---|---|---|---|---|---|---|---|
Name | Location | State/Province | Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers | Coalition/Toolkit/Pop-Up Events/Storytelling | Hotline/Web Feedback/App Feedback/Local Orgs | Survey/QR Code/Driver Outreach/Virtual Meetings | Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art |
Waco Transit System | Waco | TX | Web | ||||
Utah Transit Authority | Salt Lake City | UT |
|
|
|
||
Mountain Empire Older Citizens | Big Stone Gap | VA | Phone | ||||
Pierce Transit | Lakewood | WA |
|
Hotline | Bus Signs | ||
Twin Transit | Lewis County | WA |
|
Coalition |
|
Bus Signs | |
King County Metro | Seattle | WA | Web | Toolkit | Web Feedback | Virtual Meetings | Bus Signs |
Financial Sustainability Strategies
Transportation Organization | Contactless Payment | Reimbursement | Pooled Funding | ||
---|---|---|---|---|---|
Name | Location | State/Province | Contactless/Mobile/Central Location | CARES Act/Existing Contracts/FTA/DOT Waiver/State Grant/County | Bulk Purchases |
Monterey-Salinas Transit | Monterey | CA | CARES Act | ||
Bay Area Rapid Transit | San Francisco | CA | Mobile | ||
San Francisco Municipal Transportation Agency | San Francisco | CA |
|
||
Charlevoix County Transit | Boyne City | MI |
|
||
Metropolitan Council/Metro Transit | Minneapolis | MN | County | ||
Greater Cleveland Regional Transit Authority | Cleveland | OH | State Grant | ||
Laketran | Lake County | OH | State Grant | ||
Central Midlands Regional Transit Authority (The COMET) | Columbia | SC | CARES Act |
Transportation Organization | Contactless Payment | Reimbursement | Pooled Funding | ||
---|---|---|---|---|---|
Name | Location | State/Province | Contactless/Mobile/Central Location | CARES Act/Existing Contracts/FTA/DOT Waiver/State Grant/County | Bulk Purchases |
Fort Bend Transit | Rosenberg | TX | Bulk Purchases | ||
Waco Transit System | Waco | TX | Central Location | ||
Utah Transit Authority | Salt Lake City | UT | Contactless | CARES Act | |
Twin Transit | Lewis County | WA | Mobile | ||
King County Metro | Seattle | WA | Contactless | CARES Act |
New and Existing Technologies
Transportation Organization | Planning/Workforce | Routing | Payment | Safety Measurement | ||
---|---|---|---|---|---|---|
Name | Location | State/Province | Shift Scheduling | Demand Response/Fixed Route/VDP/QR Code/APCs | Deliveries/Cashless/QR Code/Bulk Tickets | Capacity Metrics/Dashboard/Distancing Tool/App Info/Social Media Analysis |
MetroLink | Los Angeles | CA | App | Distancing Tool | ||
San Francisco Municipal Transportation Agency | San Francisco | CA | Fixed Route |
|
||
Washington Metropolitan Area Transit Authority (WMATA) | Washington | DC | Social Media Analysis | |||
Jacksonville Transportation Authority | Jacksonville | FL | Dashboard | |||
Pasco County Public Transportation (GOPASCO) | Pasco County | FL | QR Code | |||
Massachusetts Bay Transportation Authority | Boston | MA | APCs | |||
Montgomery County Transit | Rockville | MD | Deliveries | |||
Charlevoix County Transit | Boyne City | MI | Deliveries | |||
Metropolitan Transportation Authority/NYC Transit | New York | NY |
|
Transportation Organization | Planning/Workforce | Routing | Payment | Safety Measurement | ||
---|---|---|---|---|---|---|
Name | Location | State/Province | Shift Scheduling | Demand Response/Fixed Route/VDP/QR Code/APCs | Deliveries/Cashless/QR Code/Bulk Tickets | Capacity Metrics/Dashboard/Distancing Tool/App Info/Social Media Analysis |
Greater Cleveland Regional Transit Authority | Cleveland | OH | Demand Response | |||
Port Authority of Allegheny County | Pittsburgh | PA | Distancing Tool | |||
Central Midlands Regional Transit Authority (The COMET) | Columbia | SC | Capacity Metrics | |||
Fort Bend Transit | Rosenberg | TX | Shift Scheduling | |||
Waco Transit System | Waco | TX | Demand Response | |||
NV Rides | Fairfax | VA | VDP | |||
King County Metro | Seattle | WA | Cashless |
Enduring Changes
Transportation Organization | Operational Policies | Paratransit Policies | Relationships | Others | ||
---|---|---|---|---|---|---|
Name | Location | State/Province | Vehicle Cleaning/Food Delivery/All Door Boarding/Virtual Concept | Assistance/Reservations/Roundtrip/Eligibility Setting | Partnerships/Coalition/Task Force | Fare Free/Telework/Driver Barriers/Alternative Service |
San Francisco Municipal Transportation Agency | San Francisco | CA | Eligibility Setting | Alternative Service | ||
Santa Clara Valley Transportation Authority | San Jose | CA | Vehicle Cleaning | |||
Miami-Dade Transit | Miami | FL | Virtual Concept | |||
Pinellas Suncoast Transit Authority | St. Petersburg | FL | Driver Barriers | |||
Montgomery County Jewish Council on Aging | Rockville | MD | Virtual Concept | Telework | ||
Montgomery County Transit | Rockville | MD | Fare Free | |||
Arrowhead Transit | Virginia | MN | Partnerships | |||
Metropolitan Council/Metro Transit | Minneapolis | MN | Roundtrip | |||
Kansas City Area Transportation Authority (KCATA) | Kansas City | MO | Fare Free |
Transportation Organization | Planning/Workforce | Routing | Payment | Safety Measurement | ||
---|---|---|---|---|---|---|
Name | Location | State/Province | Shift Scheduling | Demand Response/Fixed Route/VDP/QR Code/APCs | Deliveries/Cashless/QR Code/Bulk Tickets | Capacity Metrics/Dashboard/Distancing Tool/App Info/Social Media Analysis |
Choctaw Transit—Mississippi Band of Choctaw Indians | Choctaw | MS | Assistance | |||
Greater Cleveland Regional Transit Authority | Cleveland | OH |
|
|||
Central Midlands Regional Transit Authority (The COMET) | Columbia | SC | Vehicle Cleaning | Fare Free | ||
Fort Bend Transit | Rosenberg | TX | Vehicle Cleaning | |||
Utah Transit Authority | Salt Lake City | UT | Vehicle Cleaning |
|
||
Twin Transit | Lewis County | WA | Coalition | |||
King County Metro | Seattle | WA |
|
Task Force |
Dictionary of Topics Matrix Categories
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Planning for Emergencies | Existing Plans | Pandemic Related | Existing emergency management plans in place prior to COVID-19 that were related to pandemic emergencies. |
Planning for Emergencies | Existing Plans | Snow Plans | Existing snow emergency management plans with some relevant practices used during the COVID-19 pandemic. |
Planning for Emergencies | Existing Plans | Flood Plans | Existing flood emergency management plans with some relevant practices used during the COVID-19 pandemic. |
Planning for Emergencies | Existing Plans | ConOps | Existing concept of operations (ConOps) plan providing a framework for response during an emergency or disaster. |
Planning for Emergencies | Existing Plans | COOP | Existing continuity of operations plan (COOP) for operations during a range of emergencies. |
Planning for Emergencies | Existing Plans | Contagious Disease | Existing emergency management plans in place prior to COVID-19 related to contagious disease management. |
Planning for Emergencies | Existing Plans | Other | Other types of emergency management plans in place at the organization. |
Planning for Emergencies | Groups and Departments | Emergency Center | Developed or utilized an emergency center as part of the transportation organization response to the COVID-19 pandemic. |
Planning for Emergencies | Groups and Departments | Greater Organization | Worked with an emergency response lead that was part of the greater organization or separate from the transportation department. |
Planning for Emergencies | Documentation | General Docs | General documentation from the organization of actions or efforts in emergency management during the COVID-19 pandemic. |
Planning for Emergencies | Documentation | After Action | After action reports developed by the organization from emergency management during the COVID-19 pandemic. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Planning for Emergencies | Recovery Plan | In Progress | Organization development of a recovery plan from pandemic-related and/or other emergencies is in progress. |
Planning for Emergencies | Recovery Plan | Developed | Organization has completed development of its recovery plan from pandemic-related emergencies. |
Workforce | Safety Support | PPE Provided | Organization provided PPE and other safety or sanitizing items to bus operators, administrative staff, and other staff members during the COVID-19 pandemic. |
Workforce | Safety Support | Support Services | Organization provided general support services to agency employees beyond typical employee support during the COVID-19 pandemic. |
Workforce | Safety Support | Procedures | Organization developed procedures for employees to follow in order to improve workplace safety and distancing practices. |
Workforce | Safety Support | Vaccines | Organization provided or facilitated vaccines for transit agency employees. |
Workforce | Employee Screening Check | Self-Report | Organization relied on self-reporting of symptoms or positive test results for COVID-19. |
Workforce | Employee Screening Check | Screening | Organization conducted or facilitated screening of employees for symptoms of COVID-19. |
Workforce | Employee Screening Check | Testing | Organization conducted or facilitated testing for COVID-19 for some/all of its employees. |
Workforce | Employee Screening Check | Quarantine | Organization mandated a quarantine period for employees who were positive for COVID-19. |
Workforce | Employee Screening Check | Contact Tracing | Organization conducted contact tracing in instances when employees were positive for COVID-19 while at work. |
Workforce | Adjusted Work Locations | Telework | Organization newly permitted telework for some administrative staff during the COVID-19 pandemic, particularly for schedulers and dispatchers. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Workforce | Adjusted Work Locations | Adjusted Schedules | Organization created adjusted schedules for some staff members to have fewer persons in close proximity at the same time in order to improve social distancing. |
Workforce | Adjusted Work Locations | Outdoor | Organization set up temporary outdoor workspaces for administrative and/or scheduling and dispatching staff during the COVID-19 pandemic. |
Workforce | Adjusted Work Locations | Indoor Separation | Organization increased physical separation of staff within facilities to improve social distancing. |
Workforce | Adjusted Work Locations | Driver Choice | Organization implemented driver choice protocols for working certain routes based on comfort level in safety. |
Workforce | Adjusted Work Locations | Home Bases | Organization created home bases for employees as an adjusted work location protocol. |
Workforce | Employment Support | Trips to Work | Organization specially provided or facilitated trips to work for employees of the transit agency during the COVID-19 pandemic. |
Workforce | Employment Support | Wage Support | Organization provided additional wage support (such as hazard pay) during the COVID-19 pandemic. |
Workforce | Employment Support | Additional Duties | Organization created additional job duties for some position types (particularly vehicle operators) in order to maintain their positions and avoid layoffs during the COVID-19 pandemic. |
Workforce | Employment Support | Bonuses | Organization provided bonuses to new and/or existing employees to help improve employee retention. |
Workforce | Employment Support | Daycare | Organization provided child daycare for employees during the COVID-19 pandemic. |
Workforce | Contractor Role Expansion | TNC Contract | Organization developed a new contract or expanded an existing contract with a TNC to provide service during the COVID-19 pandemic. |
Workforce | Contractor Role Expansion | Taxi Contract | Organization developed a new contract or expanded an existing contract with a taxi company to provide service during the COVID-19 pandemic. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Workforce | Contractor Role Expansion | Provider Contract | Organization expanded the service capacity with an existing transportation contractor during the COVID-19 pandemic. |
Workforce | Temporary Workers | Drivers | Organization hired temporary employees to fill vacant vehicle operator positions during the COVID-19 pandemic. |
Workforce | Temporary Workers | Cleaning | Organization hired temporary employees to fulfill vehicle and facility cleaning tasks during the COVID-19 pandemic. |
Workforce | Input/Feedback | Feedback | Organization received general employee input and feedback in developing safety procedures and elements for employees. |
Workforce | Input/Feedback | Interviews | Organization conducted interviews with employees about workplace safety during the COVID-19 pandemic. |
Workforce | Input/Feedback | Hotline | Organization developed or utilized an existing phone hotline for employees to use for safety concerns during the COVID-19 pandemic. |
Workforce | Input/Feedback | Training | Organization provided training to employees on COVID-19-related safety procedures. |
Safety | Mask Policies | Stated | Organization had a stated mask policy/recommendation for riders on vehicles, but it was not explicitly enforced. |
Safety | Mask Policies | Enforced | Organization enforced its mask policy for riders and did not allow customers to board/ride on the vehicle without wearing a mask. |
Safety | Mask Policies | Provided | Organization provided masks to riders boarding vehicles if they did not have a mask already. |
Safety | Passenger Symptom Checks | Isolated Rides | Organization provided isolated rides for customers with COVID-19 symptoms. |
Safety | Passenger Symptom Checks | Screening | Organization screened riders or conducted screening questions for riders prior to them scheduling a ride or boarding the vehicle. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Safety | Passenger Symptom Checks | Reactive | Organization received information from riders on positive test results or symptoms after they had ridden on the vehicle. |
Safety | Passenger Symptom Checks | Contact Tracing | Organization conducted contact tracing in instances when riders were positive with COVID-19 while onboard a vehicle. |
Safety | Fare Changes | Suspension | Organization suspended fares for a given period of time during the COVID-19 pandemic. |
Safety | Fare Changes | Special | Organization created special fare rates or programs for some customers during the COVID-19 pandemic. |
Safety | Fare Changes | Incentive | Organization created fare incentives for customers to use transit services during the COVID-19 pandemic. |
Safety | Capacity Changes | Seat Cordon | Seats for passengers were physically cordoned off within vehicles during the COVID-19, either through signage or physical barriers. |
Safety | Capacity Changes | Limited Capacity | Capacity onboard vehicles was limited to a certain number of passengers. |
Safety | Capacity Changes | Vehicle Type | Different vehicle types were implemented for some services based on capacity and social distancing capabilities. |
Safety | Capacity Changes | Reallocating | Organization reallocated buses from some services to other services based on capacity and/or service frequency considerations. |
Safety | Capacity Changes | Extra Buses | Organization dispatched extra buses to some services based on capacity and/or service frequency considerations. |
Safety | Driver Barriers | Driver Barriers | Organization implemented physical barriers between the driver and the rest of the vehicle to improve safety for operators. |
Safety | Driver Barriers | Other Barriers | Other barriers or measures were put in place on vehicles to improve driver safety. |
Safety | Vehicle Cleaning | General | Organization conducted general routine cleaning practices on board vehicles during the COVID-19 pandemic. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Safety | Vehicle Cleaning | UV Cleaning | Organization implemented vehicle cleaning using UV cleaning technologies. |
Safety | Vehicle Cleaning | Fogging | Organization implemented vehicle cleaning using bacteria-killing fogging technologies. |
Safety | Vehicle Cleaning | Antimicrobial | Organization implemented vehicle cleaning using antimicrobial cleaning technologies. |
Safety | Exclusive Rides | General Public | Organization scheduled exclusive rides for some passengers during the COVID-19 pandemic. |
Safety | Exclusive Rides | Paratransit | Organization scheduled exclusive rides for paratransit customers during the COVID-19 pandemic. |
Safety | Exclusive Rides | Roundtrip | Organization provided roundtrips for some customers using the same vehicle for the going and return trips during the COVID-19 pandemic. |
Safety | Exclusive Rides | COVID | Organization scheduled exclusive rides for customers testing positive or with symptoms of COVID-19. |
Safety | Other Approaches | Rear Door | Organization implemented rear-door boarding on large buses during the COVID-19 pandemic. |
Safety | Other Approaches | Dropoff Only | Organization implemented dropoff-only alighting procedures for customers on fixed routes, allowing boardings only at certain locations. |
Safety | Other Approaches | Station Closures | Organization closed some rail stations and/or transit centers for safety purposes during the COVID-19 pandemic. |
Safety | Other Approaches | Securement | Organization adjusted practices and procedures for securing wheelchairs and other mobility devices onboard vehicles. |
Safety | Other Approaches | Design | New design considerations within vehicles were developed and implemented during the COVID-19 pandemic. |
Safety | Other Approaches | Open Windows | Organization implemented a practice to open windows on vehicles during the COVID-19 pandemic as weather permitted. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Safety | Other Approaches | Wellness Calls | Organization called riders during the COVID-19 pandemic to check on their well-being. |
Continuity of Services | Essential Trips/NEMT | Essential Trips | Organization prioritized provision of essential trips for customers, those going to medical appointments, grocery stores, work, or other priority destinations. |
Continuity of Services | Essential Trips/NEMT | NEMT | Organization prioritized provision of trips for customers going to non-emergency medical destinations. |
Continuity of Services | Filling Fixed Route Service Gaps | Standby Vehicles | Organization set aside standby vehicles for some services in case of capacity constraints due to safety protocols. |
Continuity of Services | Filling Fixed Route Service Gaps | Temporary Lanes | Temporary priority transit lanes were created during the COVID-19 pandemic to improve transit performance. |
Continuity of Services | Filling Fixed Route Service Gaps | New Routes | Organization temporarily implemented new routes to improve service reach during the COVID-19 pandemic. |
Continuity of Services | Filling Fixed Route Service Gaps | Back-to-Back | Organization ran buses in back-to-back runs so that customers could use vehicles with reduced capacity but not wait as long for the next bus to arrive. |
Continuity of Services | Service Adjustments | Reduced Span | Service span was reduced for some services during the COVID-19 pandemic. |
Continuity of Services | Service Adjustments | FR Suspension | Some or all fixed-route services were temporarily suspended during the COVID-19 pandemic. |
Continuity of Services | Service Adjustments | Weekend Schedule | Organization shifted fixed-route service schedules to Saturday and/or Sunday schedules during the COVID-19 pandemic. |
Continuity of Services | Service Adjustments | Increased | Organization increased service levels for some services during the COVID-19 pandemic. |
Continuity of Services | Service Adjustments | Changed Reservations | Organization changed the required reservation window for customers to request trips on the demand-response service. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Continuity of Services | New Alternative Services | On-Demand | Organization developed new on-demand services as a result of the COVID-19 pandemic. |
Continuity of Services | New Alternative Services | Voucher | Organization developed voucher programs during the COVID-19 pandemic for customers to utilize alternative services to transit. |
Continuity of Services | New Alternative Services | Shuttle | Organization developed a direct shuttle service for some trip purposes/customer groups during the COVID-19 pandemic. |
Continuity of Services | New Alternative Services | Medical | Organization developed a service specifically for nonemergency medical transportation during the COVID-19 pandemic. |
Continuity of Services | New Alternative Services | Volunteer | Organization facilitated connection with volunteer ride programs for customer transportation. |
Continuity of Services | Paratransit Policy | Same Day | Organization newly allowed for same-day trip scheduling for demand response services during the COVID-19 pandemic. |
Continuity of Services | Paratransit Policy | Curbside | Organization implemented curbside pickup for paratransit service during the COVID-19 pandemic. |
Continuity of Services | Paratransit Policy | Assistance | Organization implemented passenger-assistance-related policies for paratransit service during the COVID-19 pandemic. |
Continuity of Services | Paratransit Policy | No Shows | Organization adjusted no-show policy or policy enforcement for paratransit service during the COVID-19 pandemic. |
Continuity of Services | Paratransit Policy | Reservations | Organization adjusted the required reservation window for paratransit customers to make requests during the COVID-19 pandemic. |
Continuity of Services | Paratransit Service Eligibility | Waived | Organization waived existing paratransit requirements for some customers during the COVID-19 pandemic. |
Continuity of Services | Paratransit Service Eligibility | Modified | Organization modified existing paratransit requirements for some customers during the COVID-19 pandemic. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Continuity of Services | Paratransit Service Eligibility | Phone | Organization modified paratransit eligibility assessments to occur over the phone during the COVID-19 pandemic. |
Continuity of Services | Paratransit Service Eligibility | Virtual | Organization modified paratransit eligibility assessments to occur over virtual meeting formats during the COVID-19 pandemic. |
Incidental Uses and Partnerships | Transit Collaboration | Ridehailing | Collaboration with a TNC or taxicab company during the COVID-19 pandemic. |
Incidental Uses and Partnerships | Transit Collaboration | Other Transit | Collaboration with another transit agency during the COVID-19 pandemic. |
Incidental Uses and Partnerships | Transit Collaboration | Education | Collaboration with an educational institute or school system during the COVID-19 pandemic. |
Incidental Uses and Partnerships | Transit Collaboration | Business | Collaboration with a business or business association during the COVID-19 pandemic. |
Incidental Uses and Partnerships | Transit Collaboration | Law Enforcement | Collaboration with law enforcement during the COVID-19 pandemic. |
Incidental Uses and Partnerships | Food/Goods Delivery Programs | Direct | Organization directly delivered food and/or other goods using agency vehicles and drivers during the COVID-19 pandemic. |
Incidental Uses and Partnerships | Food/Goods Delivery Programs | Other | Organization collaborated with other organizations that directly delivered food and/or other goods using their own vehicles. |
Incidental Uses and Partnerships | Service Agency Collaboration | Health Org | Delivery collaboration with a health and human services organization or area agency on aging. |
Incidental Uses and Partnerships | Service Agency Collaboration | Hospital | Delivery collaboration with a hospital system or other medical organization. |
Incidental Uses and Partnerships | Service Agency Collaboration | Food Pantry | Delivery collaboration with a food bank or food pantry organization. |
Incidental Uses and Partnerships | Service Agency Collaboration | Fed. Or State | Delivery collaboration involving support from the state department of transportation. |
Incidental Uses and Partnerships | Service Agency Collaboration | Public Housing | Delivery collaboration involving a public housing authority. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Incidental Uses and Partnerships | COVID-19 Testing and Vaccination | Testing | Provision of direct trips to COVID-19 testing locations. |
Incidental Uses and Partnerships | COVID-19 Testing and Vaccination | Vaccination | Provision of direct trips to COVID-19 vaccination locations. |
Incidental Uses and Partnerships | Special Facility | Mobile Site | Organization developed a mobile vehicle testing or vaccination service using agency vehicles. |
Incidental Uses and Partnerships | Special Facility | Emer. Facility | Organization facilities were used as a COVID-19 testing or vaccination site. |
Incidental Uses and Partnerships | Rapid/Random Response NET | COVID-19 | Organization developed a rapid response nonemergency transportation service for customers with symptoms of COVID-19. |
Incidental Uses and Partnerships | Rapid/Random Response NET | Shelter | Organization developed a rapid response service during the COVID-19 pandemic for sheltering people experiencing homelessness not related to COVID-19. |
Incidental Uses and Partnerships | Rapid/Random Response NET | Home Repair | Organization developed an incidental use program to help with home maintenance and repair assistance in their community. |
Incidental Uses and Partnerships | Heat Shelters/Cooling Centers | Heat Shelters | Organization provided transportation to heat shelters during the COVID-19 pandemic period. |
Incidental Uses and Partnerships | Heat Shelters/Cooling Centers | Cooling Centers | Organization provided transportation to cooling centers during the COVID-19 pandemic period. |
Communication and Engagement | Public Messaging | Phone | Organization provided communications on actions during the COVID-19 pandemic through direct phone calls to customers. |
Communication and Engagement | Public Messaging | IVR | Organization provided communications on actions during the COVID-19 pandemic through phone menus to customers. |
Communication and Engagement | Public Messaging | Web | Organization provided communications on actions during the COVID-19 pandemic through information available on the agency’s websites and/or smartphone application. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Communication and Engagement | Public Messaging | Text Messaging | Organization provided communications on actions during the COVID-19 pandemic through direct text messaging system to customers. |
Communication and Engagement | Public Messaging | Postings | Organization provided communications to customers through social media postings about actions during the COVID-19 pandemic. |
Communication and Engagement | Public Messaging | Media | Organization provided communications to customers through news media about actions during the COVID-19 pandemic. |
Communication and Engagement | Public Messaging | Advertising | Organization advertised actions during the COVID-19 pandemic through TV, radio, billboards, and other mechanisms. |
Communication and Engagement | Public Messaging | Mailers | Organization developed physical flyers, postcards, or other types of media about actions during the COVID-19 pandemic and directly mailed/distributed them to customers. |
Communication and Engagement | Community Engagement | Coalition | Organization developed a coalition for community engagement about safety and service concerns during the COVID-19 pandemic. |
Communication and Engagement | Community Engagement | Toolkit | Organization developed a toolkit for customers to learn about safety and service considerations of the COVID-19 pandemic. |
Communication and Engagement | Community Engagement | Pop-Up Events | Organization conducted pop-up events about safety and service actions during the COVID-19 pandemic. |
Communication and Engagement | Community Engagement | Storytelling | Organization utilized storytelling through media approaches with customers as a community engagement tool during the COVID-19 pandemic. |
Communication and Engagement | Information Channels | Hotline | Organization developed a phone hotline during the COVID-19 pandemic for customers to provide feedback related to pandemic actions. |
Communication and Engagement | Information Channels | Web Feedback | Organization developed a web portal during the COVID-19 pandemic for customers to provide feedback related to pandemic actions. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Communication and Engagement | Information Channels | App Feedback | Organization developed a smartphone application portal during the COVID-19 pandemic for customers to provide feedback related to pandemic actions. |
Communication and Engagement | Information Channels | Local Orgs | Organization worked with other local organizations during the COVID-19 pandemic to communicate information and solicit feedback related to pandemic actions. |
Communication and Engagement | Public Feedback | Survey | Organization conducted surveys with customers to provide feedback related to pandemic actions. |
Communication and Engagement | Public Feedback | QR Code | Organization utilized QR codes for customers to provide feedback related to pandemic actions. |
Communication and Engagement | Public Feedback | Driver Outreach | Organization instructed and trained drivers to reach out directly to riders about their feedback and concerns during the COVID-19 pandemic. |
Communication and Engagement | Public Feedback | Virtual Meetings | Organization conducted virtual meetings with customers and stakeholder groups during the COVID-19 pandemic in place of in-person meetings. |
Communication and Engagement | Other Communication | Floor Decals | Floor decals were installed on vehicles to promote social distancing and other safe practices. |
Communication and Engagement | Other Communication | App Pushes | Organization utilized pushes on smartphone apps to alert customers to safety messages during COVID-19. |
Communication and Engagement | Other Communication | Dashboard | Organization developed an online dashboard for COVID-19-related information. |
Communication and Engagement | Other Communication | Bus Signs | Organization developed signage at bus stops and transit centers for COVID-19-related safety and service messages. |
Communication and Engagement | Other Communication | Public Art | Public art was utilized for communication with customers during the COVID-19 pandemic. |
Financial Sustainability Strategies | Contactless Payment | Contactless | Organization implemented new Contactless payment options during the COVID-19 pandemic. |
Financial Sustainability Strategies | Contactless Payment | Mobile | Organization implemented new mobile payment options during the COVID-19 pandemic. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Financial Sustainability Strategies | Contactless Payment | Central Location | Organization instituted protocols for fare payment to occur at a central facility location rather than onboard vehicles. |
Financial Sustainability Strategies | Reimbursement | CARES Act | Financial reimbursement for transit expenses came from the FTA CARES Act. |
Financial Sustainability Strategies | Reimbursement | Existing Contracts | Financial reimbursement for transit expenses came from the existing service contracts. |
Financial Sustainability Strategies | Reimbursement | FTA | Financial reimbursement for transit expenses came from other FTA grant programs. |
Financial Sustainability Strategies | Reimbursement | DOT Waiver | Financial reimbursement for transit expenses was relieved/relaxed requirements through a state DOT waiver. |
Financial Sustainability Strategies | Reimbursement | State Grant | Financial reimbursement for transit expenses came from state grant programs. |
Financial Sustainability Strategies | Reimbursement | County | Financial reimbursement for transit expenses came from local county support. |
Financial Sustainability Strategies | Pooled Funding | Bulk Purchases | Organization worked with other government organizations for bulk purchases during the COVID-19 pandemic in order to increase leverage. |
New and Existing Technologies | Planning/Workforce | Shift Scheduling | Organization used workforce technologies to implement new shift scheduling for employees (for safety reasons) during the COVID-19 pandemic. |
New and Existing Technologies | Routing | Demand Response | Organization utilized scheduling and dispatching software in new ways during the COVID-19 pandemic for demand-response services. |
New and Existing Technologies | Routing | Fixed Route | Organization utilized scheduling and dispatching software in new ways during the COVID-19 pandemic for fixed route services. |
New and Existing Technologies | Routing | VDP | Organization utilized scheduling and dispatching software in new ways during the COVID-19 pandemic for volunteer driver programs. |
New and Existing Technologies | Routing | QR Code | Organization utilized QR codes for consideration in vehicle routing during the COVID-19 pandemic. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
New and Existing Technologies | Routing | APCs | Organization utilized automatic passenger counters as part of COVID-19 pandemic response. |
New and Existing Technologies | Payment | Deliveries | Organization utilized software platforms for payment of delivery fees/fares during the COVID-19 pandemic. |
New and Existing Technologies | Payment | Cashless | Organization utilized software platforms for cashless fare payment during the COVID-19 pandemic. |
New and Existing Technologies | Payment | QR Code | Organization utilized QR codes with fare payment on software platforms during the COVID-19 pandemic. |
New and Existing Technologies | Payment | Bulk Tickets | Organization utilized software platforms for bulk ticket purchases by customers during the COVID-19 pandemic. |
New and Existing Technologies | Safety Measurement | Capacity Metrics | Organization utilized vehicle capacity metrics as part of safety measurement during the COVID-19 pandemic. |
New and Existing Technologies | Safety Measurement | Dashboard | Organization utilized a public online dashboard for safety measurement during the COVID-19 pandemic. |
New and Existing Technologies | Safety Measurement | Distancing Tool | Organization utilized a social distancing tool as part of safety measurement during the COVID-19 pandemic. |
New and Existing Technologies | Safety Measurement | App Info | Organization utilized smartphone application information as part of safety measurement during the COVID-19 pandemic. |
New and Existing Technologies | Safety Measurement | Social Media Analysis | Organization utilized social media text analysis as part of safety measurement during the COVID-19 pandemic. |
Enduring Changes | Operational Policies | Vehicle Cleaning | New vehicle cleaning procedures will continue for the organization past the pandemic. |
Enduring Changes | Operational Policies | Food Delivery | New food and goods delivery services will/may continue for the organization past the pandemic. |
Enduring Changes | Operational Policies | All Door Boarding | New all-door boarding procedures will continue for the organization past the pandemic. |
Enduring Changes | Operational Policies | Virtual Concept | Organization has adopted processes to facilitate fully virtual operation (administrative staff, eligibility assessments, and outreach) if needed in the future. |
Topic Area | Sub-Topic Area | Term | Description |
---|---|---|---|
Enduring Changes | Paratransit Policies | Assistance | Organization has adopted new policies on paratransit passenger assistance as a result of the COVID-19 pandemic. |
Enduring Changes | Paratransit Policies | Reservations | Organization has adopted new policies on paratransit reservations as a result of the COVID-19 pandemic. |
Enduring Changes | Paratransit Policies | Roundtrip | Organization has adopted new policies on providing roundtrips for paratransit customers as a result of the COVID-19 pandemic. |
Enduring Changes | Paratransit Policies | Eligibility Setting | Organization has adopted new policies on paratransit eligibility processes as a result of the COVID-19 pandemic. |
Enduring Changes | Relationships | Partnerships | Organization will maintain partnerships made with other local organizations during the COVID-19 pandemic. |
Enduring Changes | Relationships | Coalition | Organization will maintain coalition formed with other local organizations during the COVID-19 pandemic. |
Enduring Changes | Relationships | Task Force | Organization will maintain task force formed with other local organizations during the COVID-19 pandemic. |
Enduring Changes | Others | Fare Free | Fare-free policies have been permanently implemented for some/all services. |
Enduring Changes | Others | Telework | Telework policies and practices have been permanently implemented for some organization staff positions. |
Enduring Changes | Others | Driver Barriers | Driver barriers have/will remain on transit agency vehicles. |
Enduring Changes | Others | Alternative Service | Organization will continue alternative service program beyond the COVID-19 pandemic. |
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Abbreviations and acronyms used without definitions in TRB publications:
A4A | Airlines for America |
AAAE | American Association of Airport Executives |
AASHO | American Association of State Highway Officials |
AASHTO | American Association of State Highway and Transportation Officials |
ACI–NA | Airports Council International–North America |
ACRP | Airport Cooperative Research Program |
ADA | Americans with Disabilities Act |
APTA | American Public Transportation Association |
ASCE | American Society of Civil Engineers |
ASME | American Society of Mechanical Engineers |
ASTM | American Society for Testing and Materials |
ATA | American Trucking Associations |
CTAA | Community Transportation Association of America |
CTBSSP | Commercial Truck and Bus Safety Synthesis Program |
DHS | Department of Homeland Security |
DOE | Department of Energy |
EPA | Environmental Protection Agency |
FAA | Federal Aviation Administration |
FAST | Fixing America’s Surface Transportation Act (2015) |
FHWA | Federal Highway Administration |
FMCSA | Federal Motor Carrier Safety Administration |
FRA | Federal Railroad Administration |
FTA | Federal Transit Administration |
GHSA | Governors Highway Safety Association |
HMCRP | Hazardous Materials Cooperative Research Program |
IEEE | Institute of Electrical and Electronics Engineers |
ISTEA | Intermodal Surface Transportation Efficiency Act of 1991 |
ITE | Institute of Transportation Engineers |
MAP-21 | Moving Ahead for Progress in the 21st Century Act (2012) |
NASA | National Aeronautics and Space Administration |
NASAO | National Association of State Aviation Officials |
NCFRP | National Cooperative Freight Research Program |
NCHRP | National Cooperative Highway Research Program |
NHTSA | National Highway Traffic Safety Administration |
NTSB | National Transportation Safety Board |
PHMSA | Pipeline and Hazardous Materials Safety Administration |
RITA | Research and Innovative Technology Administration |
SAE | Society of Automotive Engineers |
SAFETEA-LU | Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) |
TCRP | Transit Cooperative Research Program |
TEA-21 | Transportation Equity Act for the 21st Century (1998) |
TRB | Transportation Research Board |
TSA | Transportation Security Administration |
U.S. DOT | United States Department of Transportation |