National Academies Press: OpenBook

Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response (2024)

Chapter: Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19

« Previous: Appendix B - Focus Group Guide
Page 95
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Page 96
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×

Planning for Emergencies

Transportation Organization Existing Plans Groups and Departments Documentation Recoverys Plan
Name Location State/Province Pandemic Related/Snow Plans/Flood Plans/ConOps/COOP/Contagious Disease/Other Emergency Center/Greater Organization General Docs/Response Overview/After Action/Policy In Progress/Developed
Access Services Los Angeles CA Emergency Center Response Overview
Los Angeles County Metropolitan Transportation Authority Los Angeles CA After Action
Monterey-Salinas Transit Monterey CA Pandemic Related Emergency Center General Docs
Bay Area Rapid Transit San Francisco CA Other Developed
San Francisco Municipal Transportation Agency San Francisco CA Greater Organization Developed
Washington Metropolitan Area Transit Authority (WMATA) Washington DC Pandemic Related
Page 97
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Existing Plans Groups and Departments Documentation Recoverys Plan
Name Location State/Province Pandemic Related/Snow Plans/Flood Plans/ConOps/COOP/Contagious Disease/Other Emergency Center/Greater Organization General Docs/Response Overview/After Action/Policy In Progress/Developed
Jacksonville Transportation Authority Jacksonville FL Other After Action
Pinellas Suncoast Transit Authority St. Petersburg FL
  • Flood Plans
  • Other
Heart of Iowa Regional Transit Agency (HIRTA) Urbandale IA Pandemic Related
Massachusetts Bay Transportation Authority Boston MA
  • Snow Plans
  • Other
Policy
Maryland Transit Administration Baltimore MD
  • Pandemic Related
  • COOP
After Action
Montgomery County Transit Rockville MD
  • General Docs
  • After Action
In Progress
Allegan County Transportation Allegan County MI Pandemic Related
Charlevoix County Transit Boyne City MI Contagious Disease
Southern Minnesota Area Rural Transit (SMART Transit) Austin MN Other
Arrowhead Transit Virginia MN COOP General Docs In Progress
Page 98
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×

Workforce

Transportation Organization Safety Support Employee Screening Check Adjusted Work Locations Employment Support Contractor Role Expansion Temporary Workers Input/Feedback
Name Location State/Province PPE Provided/Support Services/Procedures/Vaccines Self-Report/Screening/Testing/Quarantine/Contact Tracing Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare TNC Contract/Taxi Contract/Provider Contract Drivers/Cleaning Feedback/Interviews/Hotline/Training
Access Services Los Angeles CA PPE Provided
Monterey-Salinas Transit Monterey CA PPE Provided Contact Tracing Telework
Sacramento Regional Transit District Sacramento CA Screening
San Diego Metropolitan Transit System San Diego CA Screening
San Francisco Municipal Transportation Agency San Francisco CA PPE Provided Wage Support Provider Contract
Santa Rosa CityBus Santa Rosa CA Vaccines
Sonoma County Area Agency on Aging Sonoma County CA PPE Provided
Sonoma County Transit Sonoma County CA Support Services
Washington Metropolitan Area Transit Authority (WMATA) Washington DC PPE Provided
Page 99
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Safety Support Employee Screening Check Adjusted Work Locations Employment Support Contractor Role Expansion Temporary Workers Input/Feedback
Name Location State/Province PPE Provided/Support Services/Procedures/Vaccines Self-Report/Screening/Testing/Quarantine/Contact Tracing Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare TNC Contract/Taxi Contract/Provider Contract Drivers/Cleaning Feedback/Interviews/Hotline/Training
Jacksonville Transportation Authority Jacksonville FL PPE Provided
  • Screening
  • Contact Tracing
  • Wage Support
  • Bonuses
Drivers
Miami-Dade Transit Miami FL PPE Provided
  • Telework
  • Adjusted Schedules
TNC Contract
Pasco County Public Transportation (GOPASCO) Pasco County FL PPE Provided
  • Wage Support
  • Bonuses
  • Daycare
  • Drivers
  • Cleaning
Pinellas Suncoast Transit Authority St. Petersburg FL
  • PPE Provided
  • Procedures
Telework
  • TNC Contract
  • Taxi Contract
Feedback
Oahu Transit Oahu HI Outdoor
Massachusetts Bay Transportation Authority Boston MA PPE Provided Screening Telework
Maryland Transit Administration Baltimore MD
  • PPE Provided
  • Support Services
  • Procedures
  • Screening
  • Quarantine
  • Contact Tracing
Telework Hotline
Page 100
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Safety Support Employee Screening Check Adjusted Work Locations Employment Support Contractor Role Expansion Temporary Workers Input/Feedback
Name Location State/Province PPE Provided/Support Services/Procedures/Vaccines Self-Report/Screening/Testing/Quarantine/Contact Tracing Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare TNC Contract/Taxi Contract/Provider Contract Drivers/Cleaning Feedback/Interviews/Hotline/Training
Montgomery County Jewish Council on Aging Rockville MD Telework
Montgomery County Transit Rockville MD PPE Provided Telework Wage Support
Charlevoix County Transit Boyne City MI PPE Provided Indoor Separation
Southern Minnesota Area Rural Transit (SMART Transit) Austin MN PPE Provided Adjusted Schedules
Arrowhead Transit Virginia MN PPE Provided Indoor Separation Additional Duties
Metropolitan Council/Metro Transit Minneapolis MN PPE Provided Contact Tracing Telework Wage Support Provider Contract
St. Louis Metro Transit St. Louis MO TOC Contract
Choctaw Transit-Mississippi Band of Choctaw Indians Choctaw MS PPE Provided
Page 101
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Safety Support Employee Screening Check Adjusted Work Locations Employment Support Contractor Role Expansion Temporary Workers Input/Feedback
Name Location State/Province PPE Provided/Support Services/Procedures/Vaccines Self-Report/Screening/Testing/Quarantine/Contact Tracing Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare TNC Contract/Taxi Contract/Provider Contract Drivers/Cleaning Feedback/Interviews/Hotline/Training
Charlotte Area Transit System (CATS) Charlotte NC PPE Provided Indoor Separation
Metropolitan Transportation Authority/NYC Transit New York NY PPE Provided Screening
  • Telework
  • Adjusted Schedules
Existing Contract
Greater Cleveland Regional Transit Authority Cleveland OH PPE Provided Screening
Rogue Valley Transportation District Jackson County OR PPE Provided
Central Midlands Regional Transit Authority (The COMET) Columbia SC
  • PPE Provided
  • Vaccines
Testing Telework
Sun Metro El Paso TX PPE Provided
Page 102
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Safety Support Employee Screening Check Adjusted Work Locations Employment Support Contractor Role Expansion Temporary Workers Input/Feedback
Name Location State/Province PPE Provided/Support Services/Procedures/Vaccines Self-Report/Screening/Testing/Quarantine/Contact Tracing Telework/Adjusted Schedules/Outdoor/Indoor Separation/Driver Choice/Home Bases Trips to Work/Wage Support/Additional Duties/Bonuses/Daycare TNC Contract/Taxi Contract/Provider Contract Drivers/Cleaning Feedback/Interviews/Hotline/Training
Metropolitan Transit Authority of Harris County Houston TX PPE Provided Screening
  • Indoor Separation
  • Telework
Fort Bend Transit Rosenberg TX PPE Provided
  • Telework
  • Adjusted Schedules
  • Indoor Separation
Feedback
Waco Transit System Waco TX PPE Provided
Utah Transit Authority Salt Lake City UT PPE Provided Indoor Separation Interviews
Lane Transit District Eugene OR PPE Provided
Twin Transit Lewis County WA PPE Provided Telework
  • Hotline
  • Training
King County Metro Seattle WA
  • PPE Provided
  • Procedures
Quarantine
  • Telework
  • Driver Choice
  • Home Bases
  • Adjusted Schedules
Wage Support
  • Taxi Contract
  • Provider Contract
Feedback
Page 103
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×

Safety

Transportation Organization Mask Policies Passenger Symptom Checks Fare Changes Capacity Changes Driver Barriers Vehicle Cleaning Exclusive Rides Other Approaches
Name Location State/Province Stated/Enforced/Provided Isolated Rides/Screening/Reactive/Contact Tracing Suspension/Special/Incentive Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses Driver Barriers/Other Barriers General/UV Cleaning/Fogging/Antimicrobial General Public/Paratransit/Roundtrip/covro Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Calgary Transit Calgary Alberta Stated Seat Cordon Driver Barriers Rear Door
Edmonton Transit Edmonton Alberta
  • Stated
  • Provided
Seat Cordon Driver Barriers Rear Door
Valley Metro Phoenix AZ Enforced
Vancouver Transportation Authority (TransLink) Vancouver British Columbia Stated Seat Cordon General
Golden Empire Transit Bakersfield CA General
Access Services Los Angeles CA Limited Capacity General
  • Paratransit
  • Roundtrip
Los Angeles County Metropolitan Transportation Authority Los Angeles CA Contact Tracing General
MetroLink Los Angeles CA Special
Page 104
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Mask Policies Passenger Symptom Checks Fare Changes Capacity Changes Driver Barriers Vehicle Cleaning Exclusive Rides Other Approaches
Name Location State/Province Stated/Enforced/Provided Isolated Rides/Screening/Reactive/Contact Tracing Suspension/Special/Incentive Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses Driver Barriers/Other Barriers General/UV Cleaning/Fogging/Antimicrobial General Public/Paratransit/Roundtrip/covro Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Monterey-Salinas Transit Monterey CA Stated
  • Suspension
  • Incentive
Driver Barriers General
  • Open Windows
  • Wellness Calls
AC Transit Oakland CA Provided
Sacramento Regional Transit District Sacramento CA General
Omnitrans San Bernardino CA General
North Coast Transit District San Diego CA
  • General
  • UV Cleaning
Bay Area Rapid Transit San Francisco CA General Design
San Francisco Municipal Transportation Agency San Francisco CA Stated Limited Capacity Driver Barriers General
Santa Clara Valley Transportation Authority San Jose CA Stated General
Page 105
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Mask Policies Passenger Symptom Checks Fare Changes Capacity Changes Driver Barriers Vehicle Cleaning Exclusive Rides Other Approaches
Name Location State/Province Stated/Enforced/Provided Isolated Rides/Screening/Reactive/Contact Tracing Suspension/Special/Incentive Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses Driver Barriers/Other Barriers General/UV Cleaning/Fogging/Antimicrobial General Public/Paratransit/Roundtrip/covro Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Sonoma County Area Agency on Aging Sonoma County CA Screening
Washington Metropolitan Area Transit Authority (WMATA) Washington DC Enforced Screening Suspension
  • Seat Cordon
  • Limited Capacity
  • Reallocating
  • Extra Buses
General
  • Rear Door
  • Station Closures
Lee County Transit (LeeTran) Fort Myers FL Other Barriers General
Jacksonville Transportation Authority Jacksonville FL Enforced
  • Screening
  • Contact Tracing
  • Limited Capacity
  • Extra Buses
Driver Barriers
  • General
  • UV Cleaning
Miami-Dade Transit Miami FL Suspension Limited Capacity General Paratransit Rear Door
Pasco County Public Transportation (GOPASCO) Pasco County FL
  • Stated
  • Provided
Suspension Limited Capacity Driver Barriers General
Page 106
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Mask Policies Passenger Symptom Checks Fare Changes Capacity Changes Driver Barriers Vehicle Cleaning Exclusive Rides Other Approaches
Name Location State/Province Stated/Enforced/Provided Isolated Rides/Screening/Reactive/Contact Tracing Suspension/Special/Incentive Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses Driver Barriers/Other Barriers General/UV Cleaning/Fogging/Antimicrobial General Public/Paratransit/Roundtrip/covro Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Pinellas Suncoast Transit Authority St. Petersburg FL Screening Suspension Limited Capacity Driver Barriers Paratransit Rear Door
Hillsborough Area Regional Transit Authority (HART) Tampa FL
  • Seat Cordon
  • Limited Capacity
  • General
  • UV Cleaning
Chatham Area Transit Savannah GA General
Chicago Transit Authority Chicago IL Provided
  • Limited Capacity
  • Vehicle Type
  • General
  • UV Cleaning
  • Antimicrobial
  • Dropoff Only
  • Rear Door
  • Design
Metra Chicago IL General
IndyGo Indianapolis IN
  • General
  • UV Cleaning
Massachusetts Bay Transportation Authority Boston MA Limited Capacity General Paratransit Rear Door
Maryland Transit Administration Baltimore MD Stated General
Page 107
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Mask Policies Passenger Symptom Checks Fare Changes Capacity Changes Driver Barriers Vehicle Cleaning Exclusive Rides Other Approaches
Name Location State/Province Stated/Enforced/Provided Isolated Rides/Screening/Reactive/Contact Tracing Suspension/Special/Incentive Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses Driver Barriers/Other Barriers General/UV Cleaning/Fogging/Antimicrobial General Public/Paratransit/Roundtrip/covro Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Montgomery County Transit Rockville MD Screening Suspension Driver Barriers General
Charlevoix County Transit Boyne City MI Stated Suspension Vehicle Type
  • General
  • UV Cleaning
Southern Minnesota Area Rural Transit (SMART Transit) Austin MN Screening Suspension Limited Capacity
Arrowhead Transit Virginia MN
  • Suspension
  • Special
Limited Capacity General
Metropolitan Council/Metro Transit Minneapolis MN Limited Capacity General
  • General Public
  • Paratransit
  • Roundtrip
OATS Transit Columbia MO Enforced Securement
Charlotte Area Transit System (CATS) Charlotte NC
  • Stated
  • Provided
Limited Capacity General
  • Paratransit
  • Roundtrip
Metropolitan Transportation Authority/NYC Transit New York NY Stated Screening Suspension Limited Capacity
  • UV Cleaning
  • Antimicrobial
Paratransit
Page 108
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Mask Policies Passenger Symptom Checks Fare Changes Capacity Changes Driver Barriers Vehicle Cleaning Exclusive Rides Other Approaches
Name Location State/Province Stated/Enforced/Provided Isolated Rides/Screening/Reactive/Contact Tracing Suspension/Special/Incentive Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses Driver Barriers/Other Barriers General/UV Cleaning/Fogging/Antimicrobial General Public/Paratransit/Roundtrip/covro Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Greater Cleveland Regional Transit Authority Cleveland OH
  • Limited Capacity
  • Extra Buses
Driver Barriers General
Greater Dayton Regional Transit Authority Dayton OH Special UV Cleaning
GO Transit Toronto Ontario Driver Barriers Antimicrobial
Toronto Transit Commission Toronto Ontario Stated
  • Seat Cordon
  • Reallocating
Driver Barriers
  • UV Cleaning
  • Antimicrobial
  • Rear Door
  • Design
Rogue Valley Transportation District Jackson County OR Enforced Other Barriers General
TriMet Portland OR
  • Provided
  • Stated
UV Cleaning
Southeastern Pennsylvania Transportation Authority (SEPTA) Philadelphia PA
  • Enforced
UV Cleaning Rear Door
Page 109
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Mask Policies Passenger Symptom Checks Fare Changes Capacity Changes Driver Barriers Vehicle Cleaning Exclusive Rides Other Approaches
Name Location State/Province Stated/Enforced/Provided Isolated Rides/Screening/Reactive/Contact Tracing Suspension/Special/Incentive Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses Driver Barriers/Other Barriers General/UV Cleaning/Fogging/Antimicrobial General Public/Paratransit/Roundtrip/covro Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Port Authority of Allegheny County Pittsburgh PA General
Central Midlands Regional Transit Authority (The COMET) Columbia SC Stated Suspension Other Barriers General Rear Door
WeGo Transit Nashville TN Design
Capital Metropolitan Transportation Authority Austin TX General
Sun Metro El Paso TX Suspension Seat Cordon Driver Barriers Paratransit Rear Door
Trinity Metro Fort Worth TX UV Cleaning
Metropolitan Transit Authority of Harris County Houston TX Provided Screening Suspension
  • Seat Cordon
  • Limited Capacity
Driver Barriers General Rear Door
Fort Bend Transit Rosenberg TX Suspension Limited Capacity Driver Barriers Fogging
Page 110
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Mask Policies Passenger Symptom Checks Fare Changes Capacity Changes Driver Barriers Vehicle Cleaning Exclusive Rides Other Approaches
Name Location State/Province Stated/Enforced/Provided Isolated Rides/Screening/Reactive/Contact Tracing Suspension/Special/Incentive Seat Cordon/Limited Capacity/Vehicle Type/Reallocating/Extra Buses Driver Barriers/Other Barriers General/UV Cleaning/Fogging/Antimicrobial General Public/Paratransit/Roundtrip/covro Rear Door/Dropoff Only/Station Closures/Securement/Design/Open Windows/Wellness Calls
Waco Transit System Waco TX Enforced
  • Seat Cordon
  • Limited Capacity
Driver Barriers Rear Door
Utah Transit Authority Salt Lake City UT Stated Isolated Rides Driver Barriers General COVID Rear Door
Mountain Empire Older Citizens Big Stone Gap VA Reactive
Lane Transit District Eugene OR General
Pierce Transit Lakewood WA Suspension Limited Capacity General
Twin Transit Lewis County WA Limited Capacity Driver Barriers General
King County Metro Seattle WA
  • Stated
  • Provided
Isolated Rides Suspension
  • Limited Capacity
  • Vehicle Type
  • Seat Cordon
Driver Barriers General
  • General Public
  • COVID
  • Rear Door
  • Open Windows
Sound Transit Seattle WA General
Link Transit Wenatchee WA Suspension
Milwaukee County Transit System Milwaukee WI General
Page 111
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×

Continuity of Services

Transportation Organization Essential Trips/NEMT Filling Fixed Route Service Gaps Service Adjustments New Alternative Services Paratransit Policy Paratransit Service Eligibility
Name Location State/Province Essential Trips/NEMT Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations On-Demand/Voucher/Shuttle/Medical/Volunteer Same Day/Curbside/Assistance/No Shows/Reservations Waived/Modified/Phone/Virtual
Edmonton Transit Edmonton Alberta Shuttle
Valley Metro Phoenix AZ Voucher
Access Services Los Angeles CA
  • Same Day
  • Curbside
Los Angeles County Metropolitan Transportation Authority Los Angeles CA Shuttle Same Day
Monterey-Salinas Transit Monterey CA FR Suspension Phone
San Francisco Municipal Transportation Agency San Francisco CA Temporary Lanes Reduced Span Voucher
  • Phone
  • Virtual
Santa Rosa CityBus Santa Rosa CA Shuttle
Page 112
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Essential Trips/NEMT Filling Fixed Route Service Gaps Service Adjustments New Alternative Services Paratransit Policy Paratransit Service Eligibility
Name Location State/Province Essential Trips/NEMT Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations On-Demand/Voucher/Shuttle/Medical/Volunteer Same Day/Curbside/Assistance/No Shows/Reservations Waived/Modified/Phone/Virtual
Sonoma County Area Agency on Aging Sonoma County CA NEMT Voucher
Denver Regional Transportation District Denver CO On-Demand
Washington Metropolitan Area Transit Authority (WMATA) Washington DC
  • Reduced Span
  • Weekend Schedule
Waived
Jacksonville Transportation Authority Jacksonville FL Reduced Span On-Demand Modified
Miami-Dade Transit Miami FL Essential Trips Shuttle Virtual
Pasco County Public Transportation (GOPASCO) Pasco County FL FR Suspension
Page 113
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Essential Trips/NEMT Filling Fixed Route Service Gaps Service Adjustments New Alternative Services Paratransit Policy Paratransit Service Eligibility
Name Location State/Province Essential Trips/NEMT Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations On-Demand/Voucher/Shuttle/Medical/Volunteer Same Day/Curbside/Assistance/No Shows/Reservations Waived/Modified/Phone/Virtual
Pinellas Suncoast Transit Authority St. Petersburg FL Reduced Span On-Demand Waived
Hillsborough Area Regional Transit Authority (HART) Tampa FL Phone
Guam Regional Transit Authority n/a Guam Medical
Massachusetts Bay Transportation Authority Boston MA Reduced Span Phone
Maryland Transit Administration Baltimore MD Reduced Span
Montgomery County Transit Rockville MD Standby Vehicles Reduced Span Volunteer
Maine Council on Aging Brunswick ME NEMT
Casco Bay Lines Portland ME Reduced Span
Ann Arbor Area Transportation Authority Ann Arbor MI
  • Reduced Span
  • Changed Reservations
On-Demand
Page 114
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Essential Trips/NEMT Filling Fixed Route Service Gaps Service Adjustments New Alternative Services Paratransit Policy Paratransit Service Eligibility
Name Location State/Province Essential Trips/NEMT Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations On-Demand/Voucher/Shuttle/Medical/Volunteer Same Day/Curbside/Assistance/No Shows/Reservations Waived/Modified/Phone/Virtual
Charlevoix County Transit Boyne City MI Reduced Span
Southern Minnesota Area Rural Transit (SMART Transit) Austin MN Reduced Span Shuttle
Arrowhead Transit Virginia MN New Routes FR Suspension
Metropolitan Council/Metro Transit Minneapolis MN Reduced Span Assistance
  • Waived
  • Phone
  • Virtual
Kansas City Area Transportation Authority (KCATA) Kansas City MO Increased
St. Louis Metro Transit St. Louis MO On-Demand
Metropolitan Transportation Authority/NYC Transit New York NY
  • Essential Trips
  • NEMT
  • Waived
  • Modified
Greater Cleveland Regional Transit Authority Cleveland OH FR Suspension
  • Assistance
  • Reservations
Page 115
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Essential Trips/NEMT Filling Fixed Route Service Gaps Service Adjustments New Alternative Services Paratransit Policy Paratransit Service Eligibility
Name Location State/Province Essential Trips/NEMT Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations On-Demand/Voucher/Shuttle/Medical/Volunteer Same Day/Curbside/Assistance/No Shows/Reservations Waived/Modified/Phone/Virtual
Greater Dayton Regional Transit Authority Dayton OH Shuttle
Cherokee Nation Transit Tahlequah OK On-Demand
Rogue Valley Transportation District Jackson County OR Essential Trips Standby Vehicles Reduced Span
Central Midlands Regional Transit Authority (The COMET) Columbia SC Weekend Schedule
Volunteer Assisted Transportation Knoxville TN
  • Essential Trips
  • NEMT
Sun Metro El Paso TX Essential Trips Standby Vehicles Weekend Schedule
SPARTAN Public Transit Levelland TX Waived
Page 116
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Essential Trips/NEMT Filling Fixed Route Service Gaps Service Adjustments New Alternative Services Paratransit Policy Paratransit Service Eligibility
Name Location State/Province Essential Trips/NEMT Standby Vehicles/Temporary Lanes/New Routes/Back-to-Back Reduced Span/FR Suspension/Weekend Schedule/Increased/Changed Reservations On-Demand/Voucher/Shuttle/Medical/Volunteer Same Day/Curbside/Assistance/No Shows/Reservations Waived/Modified/Phone/Virtual
Fort Bend Transit Rosenberg TX No Shows
Waco Transit System Waco TX Essential Trips Reduced Span
Utah Transit Authority Salt Lake City UT Weekend Schedule
NV Rides Fairfax VA
  • Essential Trips
  • NEMT
Pierce Transit Lakewood WA
  • Essential Trips
  • NEMT
  • Reduced Span
  • FR Suspension
  • Waived
  • Modified
Twin Transit Lewis County WA
  • Back-to-Back
  • New Routes
FR Suspension On-Demand
King County Metro Seattle WA
  • Essential Trips
  • NEMT
FR Suspension
  • On-Demand
  • Medical
Sound Transit Seattle WA Essential Trips
Page 117
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×

Incidental Uses and Partnerships

Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
City of Okotoks Okotoks Alberta Ridehailing Other
Valley Metro Phoenix AZ Direct
El Dorado Transit System El Dorado CA Direct
Access Services Los Angeles CA Business Direct
  • Health Org
  • Food Pantry
Vaccination
Los Angeles County Metropolitan Transportation Authority Los Angeles CA Direct Health Org Shelter
Monterey-Salinas Transit Monterey CA Education Direct
  • Health Org
  • Food Pantry
Vaccination Mobile Site
Petaluma Transit Petaluma CA Other Transit Vaccination
Bay Area Rapid Transit San Francisco CA Vaccination
San Francisco Municipal Transportation Agency San Francisco CA Direct Health Org Vaccination Shelter
Ride-On Transportation San Luis Obispo CA Direct Health Org
Page 118
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
Santa Clara Valley Transportation Authority San Jose CA Health Org Vaccination
Santa Rosa CityBus Santa Rosa CA Other Transit Vaccination
Sonoma County Area Agency on Aging Sonoma County CA Other Food Pantry
Sonoma County Transit Sonoma County CA Other Transit Vaccination
Visalia Transit Visalia CA Direct Cooling Centers
Denver Regional Transportation District Denver CO Business Direct
Washington Metropolitan Area Transit Authority (WMATA) Washington DC Fed. or State Vaccination Emer. Facility
Absalom Jones Senior Center Wilmington DE Direct
Page 119
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
Jacksonville Transportation Authority Jacksonville FL Health Org
  • Testing
  • Vaccination
Mobile Site
Miami-Dade Transit Miami FL Health Org Vaccination
Pasco County Public Transportation (GOPASCO) Pasco County FL Direct
Pinellas Suncoast Transit Authority St. Petersburg FL Ridehailing Direct Health Org Vaccination
Heart of Iowa Regional Transit Agency (HIRTA) Urbandale IA Direct Health Org
Chicago Transit Authority Chicago IL Other Transit
PACE Chicago IL Other
Paladin, Inc. Michigan City IN Direct
Page 120
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
Flint Hills Area Transportation Agency Manhattan KS Direct Food Pantry
Massachusetts Bay Transportation Authority Boston MA Education Direct Health Org
Maryland Transit Administration Baltimore MD Cooling Centers
Montgomery County Jewish Council on Aging Rockville MD Other Transit Other
  • Testing
  • Vaccination
Montgomery County Transit Rockville MD Ridehailing Other Health Org
  • Testing
  • Vaccination
MidCoast Transportation Belfast ME Direct
  • Health Org
  • Food Pantry
Greater Portland Metro Portland ME Other Transit Fed. or State Vaccination
Allegan County Transportation Allegan County MI Direct Food Pantry
  • Testing
  • Vaccination
Emer. Facility
Page 121
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
Ann Arbor Area Transportation Authority Ann Arbor MI Direct
Charlevoix County Transit Boyne City MI Education Direct
  • Health Org
  • Food Pantry
  • Testing
  • Vaccination
Southern Minnesota Area Rural Transit (SMART Transit) Austin MN Business Direct
  • Health Org
  • Food Pantry
  • Testing
  • Vaccination
Arrowhead Transit Virginia MN
  • Direct
  • Other
Health Org
  • Testing
  • Vaccination
Metropolitan Council/Metro Transit Minneapolis MN
  • Ridebailing
  • Other Transit
  • Direct
  • Other
Health Org
  • Testing
  • Vaccination
OATS Transit Columbia MO Vaccination
Kansas City Area Transportation Authority (KCATA) Kansas City MO
  • Health Org
  • Hospital
Mobile Site
Page 122
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
St. Louis Metro Transit St. Louis MO Ridehailing
Choctaw Transit-Mississippi Band of Choctaw Indians Choctaw MS Health Org Home Repair
Charlotte Area Transit System (CATS) Charlotte NC Health Org
  • Testing
  • Vaccination
ACCESS Central Transportation Gatson County NC Direct Health Org
Wave Transit Wilmington NC Fed. or State
Community Action Program Belknap-Merrimack Counties Belknap County NH Direct Food Pantry
Grafton County Senior Citizens Council Plymouth NH
  • Education
  • Business
Direct Food Pantry
  • Testing
  • Vaccination
Mobile Site
RTC Southern Nevada Las Vegas NV Direct Food Pantry
Page 123
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
Metropolitan Transportation Authority/NYC Transit New York NY Vaccination
Rochester Genesee Regional Transportation Authority Rochester NY Education Direct
  • Testing
  • Vaccination
Greater Cleveland Regional Transit Authority Cleveland OH
  • Health Org
  • Fed. or State
Vaccination Mobile Site
Greater Dayton Regional Transit Authority Dayton OH Health Org Vaccination Mobile Site
Laketran Lake County OH Food Pantry
Toledo Area Regional Transit Authority (TARTA) Toledo OH Health Org Vaccination Mobile Site
Page 124
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
JAMM Transit Atoka OK Education Direct
EMBARK Oklahoma City OK Other Food Pantry
Cherokee Nation Transit Tahlequah OK Other Transit Direct Vaccination
Tulsa Transit Tulsa OK Direct Food Pantry
TriMet Portland OR Direct
Central Midlands Regional Transit Authority (The COMET) Columbia SC Ridehailing Direct
  • Food Pantry
  • Health Org
Vaccination
People’s Transit Huron SD Direct
  • Food Pantry
  • Health Org
Heat Shelters
Volunteer Assisted Transportation Knoxville TN Direct Health Org
Abilene CityLink Abilene TX Vaccination
Capital Metropolitan Transportation Authority Austin TX Education Direct
  • Food Pantry
  • Public Housing
  • Health Org
Page 125
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
Dallas Area Rapid Transit Dallas TX Education Direct Food Pantry
Sun Metro El Paso TX Health Org Testing
Metropolitan Transit Authority of Harris County Houston TX Education Direct Food Pantry Vaccination
SPARTAN Public Transit Levelland TX Vaccination Emer. Facility
Fort Bend Transit Rosenberg TX Direct Vaccination
VIA Metropolitan Transit San Antonio TX Direct Food Pantry
STAR Transit Seagoville TX Direct
Mountain Empire Older Citizens Big Stone Gap VA Law Enforcement Direct Food Pantry
Rappahannock-Rapidan Community Services Culpeper VA Direct
Page 126
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
Tri-Valley Transit Addison County VT Education Direct
  • Food Pantry
  • Public Housing
Shelter
Green Mountain Community Network, Inc. Bennington VT Direct Health Org
Special Services Transportation Agency Burlington VT Direct Public Housing
Marble Valley RTD Rutland VT Direct
Southeast Vermont Transit Windham VT Direct Food Pantry
Rural Community Transportation, Inc. Lyndonville VT Direct
Island Transit Coupeville WA Direct
  • Food Pantry
  • Health Org
Pierce Transit Lakewood WA Other Health Org
Twin Transit Lewis County WA Direct Health Org Vaccination
Page 127
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Transit Collaboration Food/Goods Delivery Programs Service Agency Collaboration COVID-19 Testing and Vaccination Special Facility Rapid/Random Response NET Heat Shelters/Cooling Centers
Name Location State/Province Ridehailing/Other Transit/Education/Business/Law Enforcement Direct/Other Health Org/Hospital/Food Pantry/Fed. or State/Public Housing Testing/Vaccination Mobile Site/Emer. Facility COVID-19/Shelter/Home Repair Heat Shelters/Cooling Centers
King County Metro Seattle WA Ridehailing Direct
  • Health Org
  • Food Pantry
COVID-19
Squaxin Island Transit Shelton WA Direct
Spokane Transit Authority Spokane WA Other Food Pantry
Southwest Wisconsin Community Action Program, Inc. Dodgeville WI Direct
Pendleton Senior and Family Services Franklin WV Direct
Page 128
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×

Communication and Engagement

Transportation Organization Public Messaging Community Engagement Information Channels Public Feedback Other Communication
Name Location State/Province Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers Coalition/Toolkit/Pop-Up Events/Storytelling Hotline/Web Feedback/App Feedback/Local Orgs Survey/QR Code/Driver Outreach/Virtual Meetings Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art
Calgary Transit Calgary Alberta Web Web Feedback
Valley Metro Phoenix AZ Web
El Dorado Transit System El Dorado CA Web
Los Angeles County Metropolitan Transportation Authority Los Angeles CA Coalition Public Art
MetroLink Los Angeles CA Postings Web Feedback Survey
Monterey-Salinas Transit Monterey CA
  • Postings
  • Media
Virtual Meetings
Bay Area Rapid Transit San Francisco CA Web Storytelling Public Art
San Francisco Municipal Transportation Agency San Francisco CA
  • Postings
  • Phone
Pop-Up Events
  • Web Feedback
  • Local Orgs
  • Survey
  • Virtual Meetings
  • Dashboard
  • Bus Signs
Sonoma County Area Agency on Aging Sonoma County CA Phone
Turlock Transit Turlock CA Floor Decals
Denver Regional Transportation District Denver CO
  • Phone
  • Web
  • Postings
Page 129
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Public Messaging Community Engagement Information Channels Public Feedback Other Communication
Name Location State/Province Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers Coalition/Toolkit/Pop-Up Events/Storytelling Hotline/Web Feedback/App Feedback/Local Orgs Survey/QR Code/Driver Outreach/Virtual Meetings Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art
Washington Metropolitan Area Transit Authority (WMATA) Washington DC Dashboard
Miami-Dade Transit Miami FL
  • IVR
  • Web
Pasco County Public Transportation (GOPASCO) Pasco County FL
  • Web
  • Postings
  • Media
  • Hotline
  • Web Feedback
QR Code Bus Signs
Pinellas Suncoast Transit Authority St. Petersburg FL
  • Web
  • IVR
  • Postings
  • Media
Virtual Meetings Bus Signs
Hillsborough Area Regional Transit Authority (HART) Tampa FL
  • Postings
  • Media
  • IVR
Bus Signs
Chicago Transit Authority Chicago IL Postings
  • Dashboard
  • Floor Decals
Massachusetts Bay Transportation Authority Boston MA
  • Web
  • Email
Virtual Meetings App Pushes
Montgomery County Jewish Council on Aging Rockville MD
  • IVR
  • Web
  • Postings
  • Mailers
  • Hotline
  • Local Orgs
Page 130
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Public Messaging Community Engagement Information Channels Public Feedback Other Communication
Name Location State/Province Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers Coalition/Toolkit/Pop-Up Events/Storytelling Hotline/Web Feedback/App Feedback/Local Orgs Survey/QR Code/Driver Outreach/Virtual Meetings Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art
Montgomery County Transit Rockville MD
  • IVR
  • Web
  • Postings
  • Mailers
  • Hotline
  • Local Orgs
Greater Portland Metro Portland ME Web
Charlevoix County Transit Boyne City MI
  • Phone
  • IVR
  • Postings
  • Hotlink
  • Web Feedback
Arrowhead Transit Virginia MN
  • Web
  • Postings
  • Media
  • Advertising
Metropolitan Council/Metro Transit Minneapolis MN
  • Web
  • Text Messaging
  • Postings
  • IVR
Charlotte Area Transit System (CATS) Charlotte NC Postings
  • Pop-Up Events
  • Storytelling
Driver Outreach
Metropolitan Transportation Authority/NYC Transit New York NY
  • Web
  • Postings
Hotline
  • Public Art
  • App Pushes
Page 131
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Public Messaging Community Engagement Information Channels Public Feedback Other Communication
Name Location State/Province Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers Coalition/Toolkit/Pop-Up Events/Storytelling Hotline/Web Feedback/App Feedback/Local Orgs Survey/QR Code/Driver Outreach/Virtual Meetings Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art
Greater Cleveland Regional Transit Authority Cleveland OH
  • Phone
  • IVR
Coalition Hotline Virtual Meetings
Greater Dayton Regional Transit Authority Dayton OH
  • Web
  • Postings
  • Media
Toronto Transit Commission Toronto Ontario Web
Rogue Valley Transportation District Jackson County OR
  • Web
  • Postings
  • Media
Bus Signs
TriMet Portland OR Web
Central Midlands Regional Transit Authority (The COMET) Columbia SC Web Pop-Up Events
  • Survey
  • QR Code
Sun Metro El Paso TX
  • Phone
  • Web
  • Postings
Metropolitan Transit Authority of Harris County Houston TX IVR Local Orgs
Fort Bend Transit Rosenberg TX
  • Phone
  • Web
Hotline Bus Signs
Page 132
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Public Messaging Community Engagement Information Channels Public Feedback Other Communication
Name Location State/Province Phone/IVR/Web/Text Messaging/Email Postings/Media/Advertising/Mailers Coalition/Toolkit/Pop-Up Events/Storytelling Hotline/Web Feedback/App Feedback/Local Orgs Survey/QR Code/Driver Outreach/Virtual Meetings Floor Decals/App Pushes/Dashboard/Bus Signs/Public Art
Waco Transit System Waco TX Web
Utah Transit Authority Salt Lake City UT
  • Web
  • Advertising
  • Web Feedback
  • App Feedback
  • App Pushes
  • Bus Signs
Mountain Empire Older Citizens Big Stone Gap VA Phone
Pierce Transit Lakewood WA
  • Postings
  • Web
  • IVR
Hotline Bus Signs
Twin Transit Lewis County WA
  • Web
  • Postings
  • Mailers
Coalition
  • Hotline
  • Local Orgs
Bus Signs
King County Metro Seattle WA Web Toolkit Web Feedback Virtual Meetings Bus Signs
Page 133
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×

Financial Sustainability Strategies

Transportation Organization Contactless Payment Reimbursement Pooled Funding
Name Location State/Province Contactless/Mobile/Central Location CARES Act/Existing Contracts/FTA/DOT Waiver/State Grant/County Bulk Purchases
Monterey-Salinas Transit Monterey CA CARES Act
Bay Area Rapid Transit San Francisco CA Mobile
San Francisco Municipal Transportation Agency San Francisco CA
  • Existing Contracts
  • State Grant
  • County
Charlevoix County Transit Boyne City MI
  • Existing Contracts
  • FTA
  • DOT Waiver
Metropolitan Council/Metro Transit Minneapolis MN County
Greater Cleveland Regional Transit Authority Cleveland OH State Grant
Laketran Lake County OH State Grant
Central Midlands Regional Transit Authority (The COMET) Columbia SC CARES Act
Page 134
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Contactless Payment Reimbursement Pooled Funding
Name Location State/Province Contactless/Mobile/Central Location CARES Act/Existing Contracts/FTA/DOT Waiver/State Grant/County Bulk Purchases
Fort Bend Transit Rosenberg TX Bulk Purchases
Waco Transit System Waco TX Central Location
Utah Transit Authority Salt Lake City UT Contactless CARES Act
Twin Transit Lewis County WA Mobile
King County Metro Seattle WA Contactless CARES Act
Page 135
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×

New and Existing Technologies

Transportation Organization Planning/Workforce Routing Payment Safety Measurement
Name Location State/Province Shift Scheduling Demand Response/Fixed Route/VDP/QR Code/APCs Deliveries/Cashless/QR Code/Bulk Tickets Capacity Metrics/Dashboard/Distancing Tool/App Info/Social Media Analysis
MetroLink Los Angeles CA App Distancing Tool
San Francisco Municipal Transportation Agency San Francisco CA Fixed Route
  • Cashless
  • Bulk Tickets
Washington Metropolitan Area Transit Authority (WMATA) Washington DC Social Media Analysis
Jacksonville Transportation Authority Jacksonville FL Dashboard
Pasco County Public Transportation (GOPASCO) Pasco County FL QR Code
Massachusetts Bay Transportation Authority Boston MA APCs
Montgomery County Transit Rockville MD Deliveries
Charlevoix County Transit Boyne City MI Deliveries
Metropolitan Transportation Authority/NYC Transit New York NY
  • Capacity Metrics
  • App Info
Page 136
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Planning/Workforce Routing Payment Safety Measurement
Name Location State/Province Shift Scheduling Demand Response/Fixed Route/VDP/QR Code/APCs Deliveries/Cashless/QR Code/Bulk Tickets Capacity Metrics/Dashboard/Distancing Tool/App Info/Social Media Analysis
Greater Cleveland Regional Transit Authority Cleveland OH Demand Response
Port Authority of Allegheny County Pittsburgh PA Distancing Tool
Central Midlands Regional Transit Authority (The COMET) Columbia SC Capacity Metrics
Fort Bend Transit Rosenberg TX Shift Scheduling
Waco Transit System Waco TX Demand Response
NV Rides Fairfax VA VDP
King County Metro Seattle WA Cashless
Page 137
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×

Enduring Changes

Transportation Organization Operational Policies Paratransit Policies Relationships Others
Name Location State/Province Vehicle Cleaning/Food Delivery/All Door Boarding/Virtual Concept Assistance/Reservations/Roundtrip/Eligibility Setting Partnerships/Coalition/Task Force Fare Free/Telework/Driver Barriers/Alternative Service
San Francisco Municipal Transportation Agency San Francisco CA Eligibility Setting Alternative Service
Santa Clara Valley Transportation Authority San Jose CA Vehicle Cleaning
Miami-Dade Transit Miami FL Virtual Concept
Pinellas Suncoast Transit Authority St. Petersburg FL Driver Barriers
Montgomery County Jewish Council on Aging Rockville MD Virtual Concept Telework
Montgomery County Transit Rockville MD Fare Free
Arrowhead Transit Virginia MN Partnerships
Metropolitan Council/Metro Transit Minneapolis MN Roundtrip
Kansas City Area Transportation Authority (KCATA) Kansas City MO Fare Free
Page 138
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×
Transportation Organization Planning/Workforce Routing Payment Safety Measurement
Name Location State/Province Shift Scheduling Demand Response/Fixed Route/VDP/QR Code/APCs Deliveries/Cashless/QR Code/Bulk Tickets Capacity Metrics/Dashboard/Distancing Tool/App Info/Social Media Analysis
Choctaw Transit—Mississippi Band of Choctaw Indians Choctaw MS Assistance
Greater Cleveland Regional Transit Authority Cleveland OH
  • Assistance
  • Reservations
Central Midlands Regional Transit Authority (The COMET) Columbia SC Vehicle Cleaning Fare Free
Fort Bend Transit Rosenberg TX Vehicle Cleaning
Utah Transit Authority Salt Lake City UT Vehicle Cleaning
  • Telework
  • Driver Barriers
Twin Transit Lewis County WA Coalition
King County Metro Seattle WA
  • Food Delivery
  • All Door Boarding
Task Force
Page 139
Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
×

Dictionary of Topics Matrix Categories

Topic Area Sub-Topic Area Term Description
Planning for Emergencies Existing Plans Pandemic Related Existing emergency management plans in place prior to COVID-19 that were related to pandemic emergencies.
Planning for Emergencies Existing Plans Snow Plans Existing snow emergency management plans with some relevant practices used during the COVID-19 pandemic.
Planning for Emergencies Existing Plans Flood Plans Existing flood emergency management plans with some relevant practices used during the COVID-19 pandemic.
Planning for Emergencies Existing Plans ConOps Existing concept of operations (ConOps) plan providing a framework for response during an emergency or disaster.
Planning for Emergencies Existing Plans COOP Existing continuity of operations plan (COOP) for operations during a range of emergencies.
Planning for Emergencies Existing Plans Contagious Disease Existing emergency management plans in place prior to COVID-19 related to contagious disease management.
Planning for Emergencies Existing Plans Other Other types of emergency management plans in place at the organization.
Planning for Emergencies Groups and Departments Emergency Center Developed or utilized an emergency center as part of the transportation organization response to the COVID-19 pandemic.
Planning for Emergencies Groups and Departments Greater Organization Worked with an emergency response lead that was part of the greater organization or separate from the transportation department.
Planning for Emergencies Documentation General Docs General documentation from the organization of actions or efforts in emergency management during the COVID-19 pandemic.
Planning for Emergencies Documentation After Action After action reports developed by the organization from emergency management during the COVID-19 pandemic.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Planning for Emergencies Recovery Plan In Progress Organization development of a recovery plan from pandemic-related and/or other emergencies is in progress.
Planning for Emergencies Recovery Plan Developed Organization has completed development of its recovery plan from pandemic-related emergencies.
Workforce Safety Support PPE Provided Organization provided PPE and other safety or sanitizing items to bus operators, administrative staff, and other staff members during the COVID-19 pandemic.
Workforce Safety Support Support Services Organization provided general support services to agency employees beyond typical employee support during the COVID-19 pandemic.
Workforce Safety Support Procedures Organization developed procedures for employees to follow in order to improve workplace safety and distancing practices.
Workforce Safety Support Vaccines Organization provided or facilitated vaccines for transit agency employees.
Workforce Employee Screening Check Self-Report Organization relied on self-reporting of symptoms or positive test results for COVID-19.
Workforce Employee Screening Check Screening Organization conducted or facilitated screening of employees for symptoms of COVID-19.
Workforce Employee Screening Check Testing Organization conducted or facilitated testing for COVID-19 for some/all of its employees.
Workforce Employee Screening Check Quarantine Organization mandated a quarantine period for employees who were positive for COVID-19.
Workforce Employee Screening Check Contact Tracing Organization conducted contact tracing in instances when employees were positive for COVID-19 while at work.
Workforce Adjusted Work Locations Telework Organization newly permitted telework for some administrative staff during the COVID-19 pandemic, particularly for schedulers and dispatchers.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Workforce Adjusted Work Locations Adjusted Schedules Organization created adjusted schedules for some staff members to have fewer persons in close proximity at the same time in order to improve social distancing.
Workforce Adjusted Work Locations Outdoor Organization set up temporary outdoor workspaces for administrative and/or scheduling and dispatching staff during the COVID-19 pandemic.
Workforce Adjusted Work Locations Indoor Separation Organization increased physical separation of staff within facilities to improve social distancing.
Workforce Adjusted Work Locations Driver Choice Organization implemented driver choice protocols for working certain routes based on comfort level in safety.
Workforce Adjusted Work Locations Home Bases Organization created home bases for employees as an adjusted work location protocol.
Workforce Employment Support Trips to Work Organization specially provided or facilitated trips to work for employees of the transit agency during the COVID-19 pandemic.
Workforce Employment Support Wage Support Organization provided additional wage support (such as hazard pay) during the COVID-19 pandemic.
Workforce Employment Support Additional Duties Organization created additional job duties for some position types (particularly vehicle operators) in order to maintain their positions and avoid layoffs during the COVID-19 pandemic.
Workforce Employment Support Bonuses Organization provided bonuses to new and/or existing employees to help improve employee retention.
Workforce Employment Support Daycare Organization provided child daycare for employees during the COVID-19 pandemic.
Workforce Contractor Role Expansion TNC Contract Organization developed a new contract or expanded an existing contract with a TNC to provide service during the COVID-19 pandemic.
Workforce Contractor Role Expansion Taxi Contract Organization developed a new contract or expanded an existing contract with a taxi company to provide service during the COVID-19 pandemic.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Workforce Contractor Role Expansion Provider Contract Organization expanded the service capacity with an existing transportation contractor during the COVID-19 pandemic.
Workforce Temporary Workers Drivers Organization hired temporary employees to fill vacant vehicle operator positions during the COVID-19 pandemic.
Workforce Temporary Workers Cleaning Organization hired temporary employees to fulfill vehicle and facility cleaning tasks during the COVID-19 pandemic.
Workforce Input/Feedback Feedback Organization received general employee input and feedback in developing safety procedures and elements for employees.
Workforce Input/Feedback Interviews Organization conducted interviews with employees about workplace safety during the COVID-19 pandemic.
Workforce Input/Feedback Hotline Organization developed or utilized an existing phone hotline for employees to use for safety concerns during the COVID-19 pandemic.
Workforce Input/Feedback Training Organization provided training to employees on COVID-19-related safety procedures.
Safety Mask Policies Stated Organization had a stated mask policy/recommendation for riders on vehicles, but it was not explicitly enforced.
Safety Mask Policies Enforced Organization enforced its mask policy for riders and did not allow customers to board/ride on the vehicle without wearing a mask.
Safety Mask Policies Provided Organization provided masks to riders boarding vehicles if they did not have a mask already.
Safety Passenger Symptom Checks Isolated Rides Organization provided isolated rides for customers with COVID-19 symptoms.
Safety Passenger Symptom Checks Screening Organization screened riders or conducted screening questions for riders prior to them scheduling a ride or boarding the vehicle.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Safety Passenger Symptom Checks Reactive Organization received information from riders on positive test results or symptoms after they had ridden on the vehicle.
Safety Passenger Symptom Checks Contact Tracing Organization conducted contact tracing in instances when riders were positive with COVID-19 while onboard a vehicle.
Safety Fare Changes Suspension Organization suspended fares for a given period of time during the COVID-19 pandemic.
Safety Fare Changes Special Organization created special fare rates or programs for some customers during the COVID-19 pandemic.
Safety Fare Changes Incentive Organization created fare incentives for customers to use transit services during the COVID-19 pandemic.
Safety Capacity Changes Seat Cordon Seats for passengers were physically cordoned off within vehicles during the COVID-19, either through signage or physical barriers.
Safety Capacity Changes Limited Capacity Capacity onboard vehicles was limited to a certain number of passengers.
Safety Capacity Changes Vehicle Type Different vehicle types were implemented for some services based on capacity and social distancing capabilities.
Safety Capacity Changes Reallocating Organization reallocated buses from some services to other services based on capacity and/or service frequency considerations.
Safety Capacity Changes Extra Buses Organization dispatched extra buses to some services based on capacity and/or service frequency considerations.
Safety Driver Barriers Driver Barriers Organization implemented physical barriers between the driver and the rest of the vehicle to improve safety for operators.
Safety Driver Barriers Other Barriers Other barriers or measures were put in place on vehicles to improve driver safety.
Safety Vehicle Cleaning General Organization conducted general routine cleaning practices on board vehicles during the COVID-19 pandemic.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Safety Vehicle Cleaning UV Cleaning Organization implemented vehicle cleaning using UV cleaning technologies.
Safety Vehicle Cleaning Fogging Organization implemented vehicle cleaning using bacteria-killing fogging technologies.
Safety Vehicle Cleaning Antimicrobial Organization implemented vehicle cleaning using antimicrobial cleaning technologies.
Safety Exclusive Rides General Public Organization scheduled exclusive rides for some passengers during the COVID-19 pandemic.
Safety Exclusive Rides Paratransit Organization scheduled exclusive rides for paratransit customers during the COVID-19 pandemic.
Safety Exclusive Rides Roundtrip Organization provided roundtrips for some customers using the same vehicle for the going and return trips during the COVID-19 pandemic.
Safety Exclusive Rides COVID Organization scheduled exclusive rides for customers testing positive or with symptoms of COVID-19.
Safety Other Approaches Rear Door Organization implemented rear-door boarding on large buses during the COVID-19 pandemic.
Safety Other Approaches Dropoff Only Organization implemented dropoff-only alighting procedures for customers on fixed routes, allowing boardings only at certain locations.
Safety Other Approaches Station Closures Organization closed some rail stations and/or transit centers for safety purposes during the COVID-19 pandemic.
Safety Other Approaches Securement Organization adjusted practices and procedures for securing wheelchairs and other mobility devices onboard vehicles.
Safety Other Approaches Design New design considerations within vehicles were developed and implemented during the COVID-19 pandemic.
Safety Other Approaches Open Windows Organization implemented a practice to open windows on vehicles during the COVID-19 pandemic as weather permitted.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Safety Other Approaches Wellness Calls Organization called riders during the COVID-19 pandemic to check on their well-being.
Continuity of Services Essential Trips/NEMT Essential Trips Organization prioritized provision of essential trips for customers, those going to medical appointments, grocery stores, work, or other priority destinations.
Continuity of Services Essential Trips/NEMT NEMT Organization prioritized provision of trips for customers going to non-emergency medical destinations.
Continuity of Services Filling Fixed Route Service Gaps Standby Vehicles Organization set aside standby vehicles for some services in case of capacity constraints due to safety protocols.
Continuity of Services Filling Fixed Route Service Gaps Temporary Lanes Temporary priority transit lanes were created during the COVID-19 pandemic to improve transit performance.
Continuity of Services Filling Fixed Route Service Gaps New Routes Organization temporarily implemented new routes to improve service reach during the COVID-19 pandemic.
Continuity of Services Filling Fixed Route Service Gaps Back-to-Back Organization ran buses in back-to-back runs so that customers could use vehicles with reduced capacity but not wait as long for the next bus to arrive.
Continuity of Services Service Adjustments Reduced Span Service span was reduced for some services during the COVID-19 pandemic.
Continuity of Services Service Adjustments FR Suspension Some or all fixed-route services were temporarily suspended during the COVID-19 pandemic.
Continuity of Services Service Adjustments Weekend Schedule Organization shifted fixed-route service schedules to Saturday and/or Sunday schedules during the COVID-19 pandemic.
Continuity of Services Service Adjustments Increased Organization increased service levels for some services during the COVID-19 pandemic.
Continuity of Services Service Adjustments Changed Reservations Organization changed the required reservation window for customers to request trips on the demand-response service.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Continuity of Services New Alternative Services On-Demand Organization developed new on-demand services as a result of the COVID-19 pandemic.
Continuity of Services New Alternative Services Voucher Organization developed voucher programs during the COVID-19 pandemic for customers to utilize alternative services to transit.
Continuity of Services New Alternative Services Shuttle Organization developed a direct shuttle service for some trip purposes/customer groups during the COVID-19 pandemic.
Continuity of Services New Alternative Services Medical Organization developed a service specifically for nonemergency medical transportation during the COVID-19 pandemic.
Continuity of Services New Alternative Services Volunteer Organization facilitated connection with volunteer ride programs for customer transportation.
Continuity of Services Paratransit Policy Same Day Organization newly allowed for same-day trip scheduling for demand response services during the COVID-19 pandemic.
Continuity of Services Paratransit Policy Curbside Organization implemented curbside pickup for paratransit service during the COVID-19 pandemic.
Continuity of Services Paratransit Policy Assistance Organization implemented passenger-assistance-related policies for paratransit service during the COVID-19 pandemic.
Continuity of Services Paratransit Policy No Shows Organization adjusted no-show policy or policy enforcement for paratransit service during the COVID-19 pandemic.
Continuity of Services Paratransit Policy Reservations Organization adjusted the required reservation window for paratransit customers to make requests during the COVID-19 pandemic.
Continuity of Services Paratransit Service Eligibility Waived Organization waived existing paratransit requirements for some customers during the COVID-19 pandemic.
Continuity of Services Paratransit Service Eligibility Modified Organization modified existing paratransit requirements for some customers during the COVID-19 pandemic.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Continuity of Services Paratransit Service Eligibility Phone Organization modified paratransit eligibility assessments to occur over the phone during the COVID-19 pandemic.
Continuity of Services Paratransit Service Eligibility Virtual Organization modified paratransit eligibility assessments to occur over virtual meeting formats during the COVID-19 pandemic.
Incidental Uses and Partnerships Transit Collaboration Ridehailing Collaboration with a TNC or taxicab company during the COVID-19 pandemic.
Incidental Uses and Partnerships Transit Collaboration Other Transit Collaboration with another transit agency during the COVID-19 pandemic.
Incidental Uses and Partnerships Transit Collaboration Education Collaboration with an educational institute or school system during the COVID-19 pandemic.
Incidental Uses and Partnerships Transit Collaboration Business Collaboration with a business or business association during the COVID-19 pandemic.
Incidental Uses and Partnerships Transit Collaboration Law Enforcement Collaboration with law enforcement during the COVID-19 pandemic.
Incidental Uses and Partnerships Food/Goods Delivery Programs Direct Organization directly delivered food and/or other goods using agency vehicles and drivers during the COVID-19 pandemic.
Incidental Uses and Partnerships Food/Goods Delivery Programs Other Organization collaborated with other organizations that directly delivered food and/or other goods using their own vehicles.
Incidental Uses and Partnerships Service Agency Collaboration Health Org Delivery collaboration with a health and human services organization or area agency on aging.
Incidental Uses and Partnerships Service Agency Collaboration Hospital Delivery collaboration with a hospital system or other medical organization.
Incidental Uses and Partnerships Service Agency Collaboration Food Pantry Delivery collaboration with a food bank or food pantry organization.
Incidental Uses and Partnerships Service Agency Collaboration Fed. Or State Delivery collaboration involving support from the state department of transportation.
Incidental Uses and Partnerships Service Agency Collaboration Public Housing Delivery collaboration involving a public housing authority.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Incidental Uses and Partnerships COVID-19 Testing and Vaccination Testing Provision of direct trips to COVID-19 testing locations.
Incidental Uses and Partnerships COVID-19 Testing and Vaccination Vaccination Provision of direct trips to COVID-19 vaccination locations.
Incidental Uses and Partnerships Special Facility Mobile Site Organization developed a mobile vehicle testing or vaccination service using agency vehicles.
Incidental Uses and Partnerships Special Facility Emer. Facility Organization facilities were used as a COVID-19 testing or vaccination site.
Incidental Uses and Partnerships Rapid/Random Response NET COVID-19 Organization developed a rapid response nonemergency transportation service for customers with symptoms of COVID-19.
Incidental Uses and Partnerships Rapid/Random Response NET Shelter Organization developed a rapid response service during the COVID-19 pandemic for sheltering people experiencing homelessness not related to COVID-19.
Incidental Uses and Partnerships Rapid/Random Response NET Home Repair Organization developed an incidental use program to help with home maintenance and repair assistance in their community.
Incidental Uses and Partnerships Heat Shelters/Cooling Centers Heat Shelters Organization provided transportation to heat shelters during the COVID-19 pandemic period.
Incidental Uses and Partnerships Heat Shelters/Cooling Centers Cooling Centers Organization provided transportation to cooling centers during the COVID-19 pandemic period.
Communication and Engagement Public Messaging Phone Organization provided communications on actions during the COVID-19 pandemic through direct phone calls to customers.
Communication and Engagement Public Messaging IVR Organization provided communications on actions during the COVID-19 pandemic through phone menus to customers.
Communication and Engagement Public Messaging Web Organization provided communications on actions during the COVID-19 pandemic through information available on the agency’s websites and/or smartphone application.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Communication and Engagement Public Messaging Text Messaging Organization provided communications on actions during the COVID-19 pandemic through direct text messaging system to customers.
Communication and Engagement Public Messaging Postings Organization provided communications to customers through social media postings about actions during the COVID-19 pandemic.
Communication and Engagement Public Messaging Media Organization provided communications to customers through news media about actions during the COVID-19 pandemic.
Communication and Engagement Public Messaging Advertising Organization advertised actions during the COVID-19 pandemic through TV, radio, billboards, and other mechanisms.
Communication and Engagement Public Messaging Mailers Organization developed physical flyers, postcards, or other types of media about actions during the COVID-19 pandemic and directly mailed/distributed them to customers.
Communication and Engagement Community Engagement Coalition Organization developed a coalition for community engagement about safety and service concerns during the COVID-19 pandemic.
Communication and Engagement Community Engagement Toolkit Organization developed a toolkit for customers to learn about safety and service considerations of the COVID-19 pandemic.
Communication and Engagement Community Engagement Pop-Up Events Organization conducted pop-up events about safety and service actions during the COVID-19 pandemic.
Communication and Engagement Community Engagement Storytelling Organization utilized storytelling through media approaches with customers as a community engagement tool during the COVID-19 pandemic.
Communication and Engagement Information Channels Hotline Organization developed a phone hotline during the COVID-19 pandemic for customers to provide feedback related to pandemic actions.
Communication and Engagement Information Channels Web Feedback Organization developed a web portal during the COVID-19 pandemic for customers to provide feedback related to pandemic actions.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Communication and Engagement Information Channels App Feedback Organization developed a smartphone application portal during the COVID-19 pandemic for customers to provide feedback related to pandemic actions.
Communication and Engagement Information Channels Local Orgs Organization worked with other local organizations during the COVID-19 pandemic to communicate information and solicit feedback related to pandemic actions.
Communication and Engagement Public Feedback Survey Organization conducted surveys with customers to provide feedback related to pandemic actions.
Communication and Engagement Public Feedback QR Code Organization utilized QR codes for customers to provide feedback related to pandemic actions.
Communication and Engagement Public Feedback Driver Outreach Organization instructed and trained drivers to reach out directly to riders about their feedback and concerns during the COVID-19 pandemic.
Communication and Engagement Public Feedback Virtual Meetings Organization conducted virtual meetings with customers and stakeholder groups during the COVID-19 pandemic in place of in-person meetings.
Communication and Engagement Other Communication Floor Decals Floor decals were installed on vehicles to promote social distancing and other safe practices.
Communication and Engagement Other Communication App Pushes Organization utilized pushes on smartphone apps to alert customers to safety messages during COVID-19.
Communication and Engagement Other Communication Dashboard Organization developed an online dashboard for COVID-19-related information.
Communication and Engagement Other Communication Bus Signs Organization developed signage at bus stops and transit centers for COVID-19-related safety and service messages.
Communication and Engagement Other Communication Public Art Public art was utilized for communication with customers during the COVID-19 pandemic.
Financial Sustainability Strategies Contactless Payment Contactless Organization implemented new Contactless payment options during the COVID-19 pandemic.
Financial Sustainability Strategies Contactless Payment Mobile Organization implemented new mobile payment options during the COVID-19 pandemic.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Financial Sustainability Strategies Contactless Payment Central Location Organization instituted protocols for fare payment to occur at a central facility location rather than onboard vehicles.
Financial Sustainability Strategies Reimbursement CARES Act Financial reimbursement for transit expenses came from the FTA CARES Act.
Financial Sustainability Strategies Reimbursement Existing Contracts Financial reimbursement for transit expenses came from the existing service contracts.
Financial Sustainability Strategies Reimbursement FTA Financial reimbursement for transit expenses came from other FTA grant programs.
Financial Sustainability Strategies Reimbursement DOT Waiver Financial reimbursement for transit expenses was relieved/relaxed requirements through a state DOT waiver.
Financial Sustainability Strategies Reimbursement State Grant Financial reimbursement for transit expenses came from state grant programs.
Financial Sustainability Strategies Reimbursement County Financial reimbursement for transit expenses came from local county support.
Financial Sustainability Strategies Pooled Funding Bulk Purchases Organization worked with other government organizations for bulk purchases during the COVID-19 pandemic in order to increase leverage.
New and Existing Technologies Planning/Workforce Shift Scheduling Organization used workforce technologies to implement new shift scheduling for employees (for safety reasons) during the COVID-19 pandemic.
New and Existing Technologies Routing Demand Response Organization utilized scheduling and dispatching software in new ways during the COVID-19 pandemic for demand-response services.
New and Existing Technologies Routing Fixed Route Organization utilized scheduling and dispatching software in new ways during the COVID-19 pandemic for fixed route services.
New and Existing Technologies Routing VDP Organization utilized scheduling and dispatching software in new ways during the COVID-19 pandemic for volunteer driver programs.
New and Existing Technologies Routing QR Code Organization utilized QR codes for consideration in vehicle routing during the COVID-19 pandemic.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
New and Existing Technologies Routing APCs Organization utilized automatic passenger counters as part of COVID-19 pandemic response.
New and Existing Technologies Payment Deliveries Organization utilized software platforms for payment of delivery fees/fares during the COVID-19 pandemic.
New and Existing Technologies Payment Cashless Organization utilized software platforms for cashless fare payment during the COVID-19 pandemic.
New and Existing Technologies Payment QR Code Organization utilized QR codes with fare payment on software platforms during the COVID-19 pandemic.
New and Existing Technologies Payment Bulk Tickets Organization utilized software platforms for bulk ticket purchases by customers during the COVID-19 pandemic.
New and Existing Technologies Safety Measurement Capacity Metrics Organization utilized vehicle capacity metrics as part of safety measurement during the COVID-19 pandemic.
New and Existing Technologies Safety Measurement Dashboard Organization utilized a public online dashboard for safety measurement during the COVID-19 pandemic.
New and Existing Technologies Safety Measurement Distancing Tool Organization utilized a social distancing tool as part of safety measurement during the COVID-19 pandemic.
New and Existing Technologies Safety Measurement App Info Organization utilized smartphone application information as part of safety measurement during the COVID-19 pandemic.
New and Existing Technologies Safety Measurement Social Media Analysis Organization utilized social media text analysis as part of safety measurement during the COVID-19 pandemic.
Enduring Changes Operational Policies Vehicle Cleaning New vehicle cleaning procedures will continue for the organization past the pandemic.
Enduring Changes Operational Policies Food Delivery New food and goods delivery services will/may continue for the organization past the pandemic.
Enduring Changes Operational Policies All Door Boarding New all-door boarding procedures will continue for the organization past the pandemic.
Enduring Changes Operational Policies Virtual Concept Organization has adopted processes to facilitate fully virtual operation (administrative staff, eligibility assessments, and outreach) if needed in the future.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Topic Area Sub-Topic Area Term Description
Enduring Changes Paratransit Policies Assistance Organization has adopted new policies on paratransit passenger assistance as a result of the COVID-19 pandemic.
Enduring Changes Paratransit Policies Reservations Organization has adopted new policies on paratransit reservations as a result of the COVID-19 pandemic.
Enduring Changes Paratransit Policies Roundtrip Organization has adopted new policies on providing roundtrips for paratransit customers as a result of the COVID-19 pandemic.
Enduring Changes Paratransit Policies Eligibility Setting Organization has adopted new policies on paratransit eligibility processes as a result of the COVID-19 pandemic.
Enduring Changes Relationships Partnerships Organization will maintain partnerships made with other local organizations during the COVID-19 pandemic.
Enduring Changes Relationships Coalition Organization will maintain coalition formed with other local organizations during the COVID-19 pandemic.
Enduring Changes Relationships Task Force Organization will maintain task force formed with other local organizations during the COVID-19 pandemic.
Enduring Changes Others Fare Free Fare-free policies have been permanently implemented for some/all services.
Enduring Changes Others Telework Telework policies and practices have been permanently implemented for some organization staff positions.
Enduring Changes Others Driver Barriers Driver barriers have/will remain on transit agency vehicles.
Enduring Changes Others Alternative Service Organization will continue alternative service program beyond the COVID-19 pandemic.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Abbreviations and acronyms used without definitions in TRB publications:

A4A Airlines for America
AAAE American Association of Airport Executives
AASHO American Association of State Highway Officials
AASHTO American Association of State Highway and Transportation Officials
ACI–NA Airports Council International–North America
ACRP Airport Cooperative Research Program
ADA Americans with Disabilities Act
APTA American Public Transportation Association
ASCE American Society of Civil Engineers
ASME American Society of Mechanical Engineers
ASTM American Society for Testing and Materials
ATA American Trucking Associations
CTAA Community Transportation Association of America
CTBSSP Commercial Truck and Bus Safety Synthesis Program
DHS Department of Homeland Security
DOE Department of Energy
EPA Environmental Protection Agency
FAA Federal Aviation Administration
FAST Fixing America’s Surface Transportation Act (2015)
FHWA Federal Highway Administration
FMCSA Federal Motor Carrier Safety Administration
FRA Federal Railroad Administration
FTA Federal Transit Administration
GHSA Governors Highway Safety Association
HMCRP Hazardous Materials Cooperative Research Program
IEEE Institute of Electrical and Electronics Engineers
ISTEA Intermodal Surface Transportation Efficiency Act of 1991
ITE Institute of Transportation Engineers
MAP-21 Moving Ahead for Progress in the 21st Century Act (2012)
NASA National Aeronautics and Space Administration
NASAO National Association of State Aviation Officials
NCFRP National Cooperative Freight Research Program
NCHRP National Cooperative Highway Research Program
NHTSA National Highway Traffic Safety Administration
NTSB National Transportation Safety Board
PHMSA Pipeline and Hazardous Materials Safety Administration
RITA Research and Innovative Technology Administration
SAE Society of Automotive Engineers
SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005)
TCRP Transit Cooperative Research Program
TEA-21 Transportation Equity Act for the 21st Century (1998)
TRB Transportation Research Board
TSA Transportation Security Administration
U.S. DOT United States Department of Transportation
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Suggested Citation:"Appendix C - Topics Matrix: Organizations with Identified Services and Actions During COVID-19." National Academies of Sciences, Engineering, and Medicine. 2024. Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response. Washington, DC: The National Academies Press. doi: 10.17226/27277.
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Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response Get This Book
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 Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response
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The COVID-19 pandemic left many persons with disabilities and older adults without reliable transportation to access essential goods, medical care, and social engagements. Issues of social isolation for older adults were exacerbated with the emergence of COVID-19 because transportation service was reduced.

TCRP Research Report 243: Transportation for People with Disabilities and Older Adults During COVID-19: Lessons for Emergency Response, from TRB's Transit Cooperative Research Program, aims to provide transportation organizations (including transit agencies, specialized transportation providers, and other local government agencies and stakeholders) with helpful information and strategies on providing service for persons with disabilities and older adults in emergency situations.

Supplemental to the report is a pocket guide.

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