TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs.
The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices.
National Academies of Sciences, Engineering, and Medicine. 2011. Resource Manual for Airport In-Terminal Concessions. Washington, DC: The National Academies Press. https://doi.org/10.17226/13326.
|Chapter 1 - Introduction to Airport In-Terminal Concessions||1-5|
|Chapter 2 - Overview of Airport Concession Programs||6-21|
|Chapter 3 - Establishing Goals for the Concession Program||22-39|
|Chapter 4 - The Passenger and Customer Profile||40-51|
|Chapter 5 - Developing the Concession Space Plan||52-78|
|Chapter 6 - The Concession Mix||79-103|
|Chapter 7 - The ACDBE Program||104-120|
|Chapter 8 - Concession Contracting Approaches||121-136|
|Chapter 9 - Business Terms and Concession Agreements||137-154|
|Chapter 10 - Procurement||155-172|
|Chapter 11 - Services, Storage, and Logistics||173-187|
|Chapter 12 - Capital Investment||188-199|
|Chapter 13 - Managing the Concession Program||200-215|
|Chapter 14 - Case Studies||216-247|
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