Cell Phone Lots at Airports (2015)

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

49 GLOSSARY Cell phone lot—A parking lot that allows greeters to wait temporarily until a traveler is available for pickup. Cost recovery—The recovery of direct, indirect and capital costs. Costs that are not directly account- able to a cost object (such as a particular cost center). Indirect costs may be either fixed or variable. Indirect costs include administration, personnel, maintenance, fire and police costs, and are also known as overhead. Cross-utilization—An approach to managing airport operations to maximize the efficiency of an airport’s employees could include training an employee in multiple areas so that they can switch from one role to another depending upon where they are most needed at a given time. Customer satisfaction—Customer satisfaction is a measure of how products and services meet or surpass customer expectation. Customer satisfaction is defined as “the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals” (Farris and Bendle). Daily spaces—Daily spaces are intended for use by customers parking more than four hours, typi- cally for 24 hours or more. Deplaned passengers—Passengers getting off an aircraft at an airport. Some deplaned passengers may connect at the airport and board another aircraft. Economy or remote parking—Economy or remote parking at an airport is farther away but less expensive than parking adjacent to a terminal. Hourly parking spaces—Hourly spaces are intended for use by customers parking four hours or less. Hourly spaces are the same as short-term spaces. Hub type—The FAA defines primary hub airports by the percentage of annual passenger enplane- ments. Large hubs are airports that enplane 1% or more of annual passenger enplanements. Medium hubs enplane between 0.25% and less than 1%. Small hubs enplane at least 0.05% but less than 0.25% and non-hubs enplane more than 10,000 passengers but less than 0.5%. Non- primary non-hub airports must enplane at least 2,500 and no more than 10,000. Non-aeronautical revenue—Non-aeronautical revenue is generated from the following types of activities: • Concessions—Rents paid by gift shops, restaurants, newsstands. Most concession contracts also require a concession to pay a percentage of its gross revenues to the airport. • Parking—Fees for all airport-owned parking lots. • Advertising—Ads placed on airport walls, billboards, and buses. • Land rent—Income from excess airport land rented for golf courses, office buildings, hotels, or farming. • Permits—Fees paid by off-airport companies to access the airport and pick up passengers (e.g., taxis or shuttle buses). Origin and destination passengers (O&D)—Passengers that originate at a specific airport or depart from a specific airport. O&D passengers do not include passengers at the airport to connect to another flight. Short-term parking—Parking intended for customers who park for four hours or less.