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42 TRANSIT AGENCY Transit Bus Technicians Transit Bus Instructor Maintenance Manager and Union Representatives Appendix C Survey Questionnaires
43 TCRP Synthesis J-07: Use of Automotive Service Excellence (ASE) Tests Within TransitâTransit Bus Technician Background Information 1. Name: (Optional) 2. Title:* 3. Transit Agency:* 4. Total Years Spent Working as a Transit Bus Technician:* 0 1-2 3-5 6-10 More than 10 *Questions with an asterisk must be answered.
44 ASE Certifications 5. Are you aware the ASE program includes certification for transit bus technicians?* 6. How many ASE Certifications do you have?* 7. Have you failed any ASE tests?* 8. If yes, how many ASE tests have you failed?* Yes No 0 1-2 3-5 More than 5 Master Yes No Never took one 1-2 3-5 More than 5
45 9. If yes, which reason below best describes your reason for not passing?* 10. ASE tests are:* 11. Do you plan to recertify and keep current with ASE?* Not enough preparation on my part Not enough training given to me Too easy Too difficult Just right Never took one Yes No Not sure Never took one Comments
46 Opinions Regarding the ASE Program 12. Would you like to see ASE certifications offered in other areas?* 13. If yes, check all that apply* 14. Other comments regarding ASE certifications 15. Should transit bus technicians be tested and certified?* Yes No Not sure Hybrid propulsion Door systems Other Yes No Not sure Other
47 16. Should ASE be the organization that provides technicians with testing and certification?* 17. Is there another organization that should provide testing and certification instead of ASE?* 18. If yes, which organization?* 19. Overall do you think the ASE program is good for transit bus technicians?* Yes No Not sure Yes No Not sure Yes No Not sure
48 20. If yes, why: 21. If no, why not: 22. Does management at your agency do enough to support the ASE program?* 23. Should management do more to support the ASE program?* Yes No Not sure Yes No Not sure
49 24. Does the union do enough to support the ASE program?* 25. Should the union do more to support the ASE program?* 26. Should maintenance managers/supervisors and labor representatives be tested and certified?* 27. Should instructors be tested and certified? * Yes No Not sure No union representation Yes No Not sure No union representation Yes No Not sure Yes No Not sure
50 Opinions regarding ASE testing 28. Other comments regarding the ASE program: 29. Do you think those who pass ASE tests are better technicians than those who fail?* 30. Do you think itâs possible to pass ASE tests but not be a good technician?* 31. Is it possible to be a good technician but not pass ASE tests?* Yes No Not sure Yes No Not sure Yes No Not sure
51 Opinions Regarding Compensation 32. Are some ASE questions too awkward to answer?* 33. Do you think the testing should include hands-on exercises?* 34. Other comments regarding ASE testing: 35. Does your agency pay technicians more for ASE certification?* Yes No Not sure Yes No Not sure Yes No Not sure
52 36. If yes, how much more per hour?* 37. Do you think technicians should get paid more for ASE certification?* 38. If yes, how much more per hour?* 39. Do you think instructors should get paid more for ASE certification?* 40. If yes, how much more per hour?* Yes No Not sure Yes No Not sure
53 Training 41. Do you think managers, supervisors and labor representatives should get paid more for ASE certification?* 42. If yes, how much more per hour?* 43. Other comments regarding compensation: 44. Are you aware of the ASE study guides to help prepare technicians for testing?* Yes No Not sure Yes No 45. Have you used or reviewed any of the study guides?* Yes No
54 46. If yes, have you found them to be useful?* 47. Does your agency offer maintenance training?* 48. How would you describe the amount of training provided?* Very useful Somewhat useful Not useful at all Yes No Not sure As much as we need Some, but could use more Doesnât come close to being enough Does not apply, no training provided Comments Comments
55 49. Are you satisfied with the quality of the vendor-supplied training?* 50. Are you satisfied with the quality of training provided by agency instructors?* Very satisfied Somewhat satisfied Not satisfied at all Does not apply, no vendor training provided Very satisfied Somewhat satisfied Not satisfied at all Does not apply, no agency training provided Comments Comments
56 Recommendations for Improving ASE 51. Do you feel the training allows technicians to pass ASE testing?* 52. Would you like more training?* 53. Other comments regarding training: Yes No Does not apply, no training provided Yes No Comments 54. What do you think should be done to improve the ASE program and get more technicians to participate?
57 TCRP Synthesis J-07: Use of Automotive Service Excellence (ASE) Tests Within TransitâTransit Bus Instructor Background Information 1. Name: (Optional) 2. Transit Agency:* 3. Title:* 4. Total Years Spent Working as a Transit Bus Instructor:* 0 1-2 3-5 6-10 More than 10 *Questions with an asterisk must be answered.
58 ASE Certifications 5. Total Years Spent Working in Transit Bus Management/Supervision or as a Labor Representative:* 6. Total Years Spent Working as a Transit Bus Technician:* 7. Are you aware the ASE program includes certification for transit bus technicians?* 1-2 3-5 6-10 More than 10 0 1-2 3-5 6-10 More than 10 Yes No
59 8. How many ASE Certifications do you have?* 9. Have you failed any ASE tests?* 10. If yes, how many ASE tests have you failed?* 11. If yes, which reason below best describes your reason for not passing?* 0 1-2 3-5 More Master Yes No Never took one 1-2 3-5 More than 5 Not enough preparation on my part Not enough training given to me
60 12. ASE tests are:* 13. Do you plan to recertify and keep current with ASE?* 14. Would you like to see ASE certifications offered in other areas?* Too easy Too difficult Just right Never took one Yes No Not sure Never took one Yes No Not sure Comments
61 Opinions Regarding the ASE Program 15. If yes, check all that apply 16. Other comments regarding ASE certifications 17. Should transit bus technicians be tested and certified?* 18. Should ASE be the organization that provides technicians with testing and certification?* Hybrid propulsion Door systems Other Yes No Not sure Yes No Not sure Other
62 19. Is there another organization that should provide testing and certification instead of ASE?* 20. If yes, which organization?* 21. Overall do you think the ASE program is good for transit bus technicians?* 22. If yes, why: Yes No Not sure Yes No Not sure
63 23. If no, why not: 24. Does management at your agency do enough to support the ASE program?* 25. Should management do more to support the ASE program?* 26. Does the union do enough to support the ASE program?* Yes No Not sure Yes No Not sure Yes No Not sure No union representation
64 27. Should the union do more to support the ASE program?* 28. Should maintenance instructors be tested and certified?* 29. Should maintenance managers/supervisors and labor representatives be tested and certified?* 30. Other comments regarding ASE testing: Yes No Not sure No union representation Yes No Not sure Yes No Not sure
65 31. Do you think those who pass ASE tests are better technicians than those who fail?* 32. Do you think itâs possible to pass ASE tests but not be a good technician?* 33. Is it possible to be a good technician but not pass ASE tests?* 34. Are some ASE questions too awkward to answer?* Yes No Not sure Yes No Not sure Yes No Not sure Yes No Not sure Opinions regarding ASE testing
66 Opinions Regarding Compensation 35. Do you think the testing should include hands-on exercises?* 36. Other comments regarding ASE testing: 37. Does your agency pay technicians more for ASE certification?* 38. If yes, how much more per hour?* Yes No Not sure Yes No Not sure
67 39. Do you think technicians should get paid more for ASE certification?* 40. If yes, how much more per hour?* 41. Do you think instructors should get paid more for ASE certification?* 42. If yes, how much more per hour?* 43. Do you think managers, supervisors and labor representatives should get paid more for ASE certification?* Yes No Not sure Yes No Not sure Yes No Not sure
68 Training 44. If yes, how much more per hour?* 45. Other comments regarding compensation: 46. Are you aware of the ASE study guides to help prepare technicians for testing?* 47. Have you used or reviewed any of the study guides?* Yes No Yes No
69 48. If yes, have you found them to be useful?* 49. How would you describe the training support your agency provides?* 50. How would you describe the amount of training provided to technicians?* Very useful Somewhat useful Not useful at all Very supportive Somewhat supportive Inadequate support They get as much as they need They could use a little more They could use a lot more Comments
70 52. Are you satisfied with the quality of the vendor-supplied training?* 53. Do you feel the training is sufficient to allow technicians to pass ASE testing?* Very satisfied Somewhat satisfied Not satisfied at all Does not apply, no vendor training provided Yes No Does not apply, no training provided Comments 51. Are you satisfied with the quality of training provided to technicians?* Very satisfied Somewhat satisfied Not satisfied at all
71 Yes 55. Are instructors provided with training for their jobs?* 56. If yes, are you satisfied with the quality of instructor training?* No Yes No Not applicable Very satisfied Somewhat satisfied Not satisfied at all Provide more financial support Add more instructors Add more training Provide more training to instructors Give technicians more paid time to take training Provide technicians with more hands-on training Obtain more training from vendors Institute an apprenticeship program Enter another option Enter another option Enter another option 54. What should be done at your agency to improve training?*
72 Recommendations for Improving ASE 57. If no training provided, would you like instructor training?* 58. Are you aware of the TRB project to investigate the feasibility of starting a national training and certification program for transit maintenance instructors?* 59. Other comments regarding training: Yes No Yes No Comments 60. What do you think should be done to improve the ASE program and get more technicians to participate?
73 TCRP Synthesis J-07: Use of Automotive Service Excellence (ASE) Tests Within TransitâMaintenance Manager and Union Representative *Questions with an asterisk must be answered. Background Information 1. Name: (Optional) 2. Transit Agency:* 3. Title:* 4. Are you a Maintenance Manager/Supervisor or Union Representative? Maintenance Manager/Supervisor Union Representative
74 5. Total Years Spent Working in Transit Bus Management/Supervision or as a Labor Representative:* 6. Total Years Spent Working as a Transit Bus Technician:* 7. Total Years Spent Working as a Transit Bus Instructor:* 1-2 3-5 6-10 More than 10 0 1-2 3-5 6-10 More than 10 0 1-2 3-5 6-10 More than 10
75 8. Are you aware the ASE program includes certification for transit bus technicians?* 9. How many ASE Certifications do you have?* 10. Have you failed any ASE tests?* 11. If yes, how many ASE tests have you failed?* Yes No 0 1-2 3-5 More than 5 Master Yes No Never took one 1-2 3-5 More than 5 ASE Certifications
76 12. If yes, which reason below best describes your reason for not passing?* 13. ASE tests are:* 14. Do you plan to recertify and keep current with ASE?* Not enough preparation on my part Not enough training given to me Too easy Too difficult Just right Never took one Yes No Not sure Never took one Comments
77 15. Would you like to see ASE certifications offered in other areas?* 16. If yes, check all that apply* 17. Is your workshop certified through the ASE Blue Seal of Excellence Recognition Program?* 18. Other comments regarding ASE certifications Yes No Not sure Hybrid propulsion Door systems Other Yes No Not sure Other
78 Opinions Regarding the ASE Program 19. Should transit bus technicians be tested and certified?* 20. Should ASE be the organization that provides technicians with testing and certification?* 21. Is there another organization that should provide testing and certification instead of ASE?* 22. If yes, which organization?* Yes No Not sure Yes No Not sure Yes No Not sure
79 23. Overall do you think the ASE program is good for transit bus technicians?* 24. If yes, why: 25. If no, why not: 26. Does management at your agency do enough to support the ASE program?* Yes No Not sure Yes No Not sure
80 27. Should management do more to support the ASE program?* 28. Does the union do enough to support the ASE program?* 29. Should the union do more to support the ASE program?* 30. Should maintenance managers/supervisors and labor representatives be tested and certified?* Yes No Not sure Yes No Not sure No union representation Yes No Not sure No union representation Yes No Not sure
81 Opinions regarding ASE testing 31. Should instructors be tested and certified?* 32. Do you think those who pass ASE tests are better technicians than those who fail?* 33. Do you think itâs possible to pass ASE tests but not be a good technician?* 34. Is it possible to be a good technician but not pass ASE tests?* Yes No Not sure Yes No Not sure Yes No Not sure Yes No Not sure
82 Opinions Regarding Compensation 35. Are some ASE questions too awkward to answer?* 36. Do you think the testing should include hands-on exercises?* 37. Other comments regarding ASE testing: 38. Does your agency pay technicians more for ASE certification?* Yes No Not sure Yes No Not sure Yes No Not sure
83 39. If yes, how much more per hour?* 40. Do you think technicians should get paid more for ASE certification?* 41. If yes, how much more per hour?* 42. Do you think instructors should get paid more for ASE certification?* 43. If yes, how much more per hour?* Yes No Not sure Yes No Not sure
84 Training 44. Do you think managers, supervisors and labor representatives should get paid more for ASE certification?* 45. If yes, how much more per hour?* 46. Other comments regarding compensation: 47. Are you aware of the ASE study guides to help prepare technicians for testing?* Yes No Not sure Yes No 48. Have you used or reviewed any of the study guides?* Yes No
85 49. If yes, have you found them to be useful?* 50. Does your agency offer maintenance training?* 51. How would you describe the amount of training provided?* Very useful Somewhat useful Not useful at all Yes No As much as technicians need Some, but they could use more Doesnât come close to being enough Does not apply, no training provided Comments Comments
86 52. Are you satisfied with the quality of the vendor-supplied training?* 53. Are you satisfied with the quality of training provided by agency instructors?* Very satisfied Somewhat satisfied Not satisfied at all Does not apply, no vendor training provided Very satisfied Somewhat satisfied Not satisfied at all Does not apply, no agency training provided Comments Comments 54. Do you feel the training allows technicians to pass ASE testing?* Yes No Does not apply, no training provided
87 55. Are maintenance managers and supervisors provided with training for their jobs?* 56. If yes, are you satisfied with the quality of that training?* 57. Are union representatives provided with training for their jobs?* 58. If yes, are you satisfied with the quality of that training?* Yes No Not applicable Very satisfied Somewhat satisfied Not satisfied at all Yes No Not applicable Very satisfied Somewhat satisfied Not satisfied at all
88 59. Would you like more training?* Yes Yes No No Comments Provide more financial support Add more instructors Add more training Provide more training to instructors Give technicians more paid time to take training Provide technicians with more hands-on training Obtain more training from vendors Institute an apprenticeship program Enter another option Enter another option Enter another option 60. What should be done at your agency to improve training?*
89 Recommendations for Improving ASE 61. Other comments regarding 62. What do you think should be done to improve the ASE program and get more technicians to participate?
Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACIâNA Airports Council InternationalâNorth America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing Americaâs Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TDC Transit Development Corporation TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation
NO N-PRO FIT O RG . U.S. PO STAG E PA ID CO LUM BIA, M D PER M IT NO . 88 TRANSPORTATION RESEARCH BOARD 5 0 0 F ifth S tre e t, N W W a s h in g to n , D C 2 0 0 0 1 A D D R ESS SER VICE R EQ UESTED Use of Autom otive Service Excellence Tests W ithin Transit TCRP Synthesis 120 TRB ISBN 978-0-309-27215-5 9 7 8 0 3 0 9 2 7 2 1 5 5 9 0 0 0 0
