TRB's Transit Cooperative Research Program (TCRP) Synthesis 120: Use of Automotive Service Excellence Tests Within Transit documents how the Automotive Service Excellence (ASE) program is accepted and used within the transit bus maintenance community. The ASE program is nationally recognized as the standard industry credential provider for automotive professionals. The report explores how a cross section of transit bus maintenance personnel view the ASE certification program and summarizes their perspectives to improve ASE certification acceptance and participation.
National Academies of Sciences, Engineering, and Medicine. 2016. Use of Automotive Service Excellence Tests Within Transit. Washington, DC: The National Academies Press. https://doi.org/10.17226/23487.
|Chapter One - Introduction||3-4|
|Chapter Two - Literature Review||5-13|
|Chapter Three - Survey Responses||14-25|
|Chapter Four - Case Examples||26-30|
|Chapter Five - Conclusions||31-33|
|Abbreviations and Acronyms||34-34|
|Appendix A - Listing of Transit Agency Participation||36-36|
|Appendix B - Examples of Labor Contract Language Regarding ASE Testing and Certification||37-41|
|Appendix C - Survey Questionnaires||42-91|
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