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TRB's Transit Cooperative Research Program (TCRP) Synthesis 120: Use of Automotive Service Excellence Tests Within Transit documents how the Automotive Service Excellence (ASE) program is accepted and used within the transit bus maintenance community. The ASE program is nationally recognized as the standard industry credential provider for automotive professionals. The report explores how a cross section of transit bus maintenance personnel view the ASE certification program and summarizes their perspectives to improve ASE certification acceptance and participation.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2016. Use of Automotive Service Excellence Tests Within Transit. Washington, DC: The National Academies Press. https://doi.org/10.17226/23487.

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Publication Info

99 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/23487
Chapters skim
Front Matter i-vii
Summary 1-2
Chapter One - Introduction 3-4
Chapter Two - Literature Review 5-13
Chapter Three - Survey Responses 14-25
Chapter Four - Case Examples 26-30
Chapter Five - Conclusions 31-33
Abbreviations and Acronyms 34-34
References 35-35
Appendix A - Listing of Transit Agency Participation 36-36
Appendix B - Examples of Labor Contract Language Regarding ASE Testing and Certification 37-41
Appendix C - Survey Questionnaires 42-91

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