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42 This form shows the list of questions used as a guide for the phone interviews with airport staff directly responsible for parking operations and parking rate strategies at the participating airports. 1. Please tell us about your airportâs parking operations. a Please describe your airport parking amenities. b What is the primary goal of airport management relative to parking pricing? c How do you prioritize increasing revenues, enhancing customer experience, and improving operations? d Do you offer parking reservations? If so, please state what share of customers use this service. e Do they get any rate reduction? If so, what percentage/amount of reduction? f Do you conduct surveys of parking customers? If so, state in what format and frequency. g Are these standalone surveys or part of overall airport customer surveys? h Do you conduct focus groups of airport parking customers? i Do you conduct focus groups of off-airport parking customers? j Do you have a loyalty program? If so, do you use that to survey customers? k Rank considerations for setting parking rates. l How many airports are there in your catchment area? m How did Covid-19 impact your parking strategy? n Does the airport have any parking pricing strategy towards irregular operations in unpredictable events (hurricanes, etc.)? If so, please describe. 2. Please tell us about your rate-setting process. a Who is responsible for rate-setting? b What is the process for changing the rates? c How often are rate changes undertaken? d How do you determine the difference in cost between close-in and economy parking? e How do you determine the cost of hourly parking? (Cite an example.) 3. Competitive landscape a If applicable and available, please describe off-airport parking amenities. b In addition to the following off-airport parking operators identified through research, are there any other off-airport parking operators? c Do you charge them a fee calculated as a percentage of gross revenues? d How do you monitor their parking products and services? e What are other ground transportation modes affecting your parking strategy? 4. Enabling technology a What technologies are used in your parking operations? b What parking data do you usually monitor and track? c How does this data inform your parking strategy? 5. What are some other considerations that inform your parking pricing strategy? A P P E N D I X B Survey Guide
Abbreviations and acronyms used without de nitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACIâNA Airports Council InternationalâNorth America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing Americaâs Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration GHSA Governors Highway Safety Association HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TDC Transit Development Corporation TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S. DOT United States Department of Transportation
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