National Academies Press: OpenBook

Airport Software Solutions and Services Sourcing (2022)

Chapter:Appendix D - Interview Guide and Survey Questionnaire

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Page 84
Suggested Citation:"Appendix D - Interview Guide and Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2022. Airport Software Solutions and Services Sourcing. Washington, DC: The National Academies Press. doi: 10.17226/26735.
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Page84
Page 85
Suggested Citation:"Appendix D - Interview Guide and Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2022. Airport Software Solutions and Services Sourcing. Washington, DC: The National Academies Press. doi: 10.17226/26735.
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Page85

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84 A P P E N D I X D Interview Guide and Survey Questionnaire Interview Guide 1. Can you walk me through the technology procurement process at your airport? 2. How are needs determined for technology solutions? 3. What rules govern procurement and your processes? 4. What options do you have given the rules and guidelines? 5. Who are the key internal and external stakeholders involved and what are their general roles? 6. What variables impact the process? Which variables cause the most friction? What are your work-arounds? 7. What are the most common technology procurement vehicles? Why? 8. Are there any other examples of technology procurement processes or vehicles (e.g., subscriptions, consortia)? 9. What innovative airport technology procurement processes would you recommend (e.g., educating small suppliers, supplier diversity, doing business with airports, shark tanks to demonstrate capability, and engaging new suppliers)? 10. In an ideal environment, what steps should the procurement process include? 11. Do you have any templates, plans, or policies you can share? Survey Questionnaire 1. Please check all that apply to your airport. a. Large hub b. Medium hub c. Small hub d. Nonhub e. National f. Regional g. Local h. Basic i. Unclassified 2. How often does your organization procure technology? (Check all that apply) a. Daily b. Weekly c. Monthly d. Quarterly e. Other f. All apply

Interview Guide and Survey Questionnaire 85 c. Not Applicable 5. Does your airport allow for emergency technology procurement? a. Yes b. No c. Unsure 6. What challenges affect your current procurement processes? (Check all that apply) a. Time b. Leadership c. Budget d. Knowledge e. Governance f. Other 7. Does your organization utilize a subscription service or platform to manage or obtain technology procurements? a. Yes b. No c. Unsure 8. Does your organization utilize a crowdsourcing approach for technology procurement or funding of technology procurement? a. Yes b. No c. Unsure 9. Do you use any of the following third-party integrator(s)? a. API Integration b. Cooperative Agreements c. Subscriptions d. Other 10. Does your organization provide education on information technology or procurement? a. Yes b. No c. Unsure 11. Does governance, airport size, and airport activity structure influence technology procurement for airports? a. Yes b. No c. Unsure 12. Enter your email to be contacted for additional research opportunities. 3. How does your organization receive funding for technology procurement? (Check all that apply) a. TSA Agreements b. FAA Airport Improvement Program c. Airline Fees d. Concessions e. City/County/State Funded Programs f. Other 4. Funding sources _______ procurement practice. Fill in the blank with the appropriate selection. a. Enhance b. Restrict

Next: Appendix E - Interview and Survey Responses »
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The technology procurement process includes sourcing and acquiring software, hardware, and services. Systems and nuances of technology procurement vary within each airport, and navigating such variances at a pace that meets the airports’ needs and technology evolution can be challenging.

The TRB Airport Cooperative Research Program's ACRP Synthesis 120: Airport Software Solutions and Services Sourcing identifies the efficient and innovative technology sourcing and procurement practices developed by airports.

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