National Academies Press: OpenBook

Customer Education and Awareness of On-Demand Mobility (2023)

Chapter: Appendix B - Surveyed Agencies and Locations

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Page 105
Suggested Citation:"Appendix B - Surveyed Agencies and Locations." National Academies of Sciences, Engineering, and Medicine. 2023. Customer Education and Awareness of On-Demand Mobility. Washington, DC: The National Academies Press. doi: 10.17226/26862.
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Page 105

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105   Surveyed Agencies and Locations A P P E N D I X B Respondent Agency Name City/County State Baldwin Regional Area Transit System (BRATS) Robertsdale Alabama Northern Arizona Intergovernmental Public Transportation Authority Flagstaff Arizona Los Angeles County Metropolitan Transportation Authority Los Angeles California Santa Clara Valley Transportation Authority San Jose California City of West Sacramento West Sacramento California Miami-Dade Transit Miami Florida Central Florida Regional Transportation Authority (LYNX) Orlando Florida Hall Area Transit Gainesville Georgia Gwinnett County Transit Gwinnett County Georgia Valley Regional Transit Meridian Idaho Pace Chicago Illinois SporTran Shreveport Louisiana Battle Creek Transit Battle Creek Michigan Bay Area Transportation Authority Traverse City Michigan City of Jersey City Jersey City New Jersey City of Wilson Wilson North Carolina Greater Dayton Regional Transit Authority Dayton Ohio Pelivan Transit Big Cabin Oklahoma Central Midlands Regional Transit Authority (The COMET) Columbia South Carolina Memphis Area Transit Authority Memphis Tennessee City of Arlington Arlington Texas Capital Metropolitan Transportation Authority Austin Texas Citibus Lubbock Texas VIA Metropolitan Transit San Antonio Texas STAR Transit Terrell Texas Utah Transit Authority Salt Lake City Utah Greater Richmond Transit Company Richmond Virginia King County Metro Seattle Washington Southern Teton Area Rapid Transit (START) Jackson Wyoming

Next: Appendix C - Survey Responses »
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For transit agencies launching new on-demand services that are different from typical fixed route or demand-responsive routes, there can be issues in customer awareness of the service or comfort level with using it for travel.

The TRB Transit Cooperative Research Program's TCRP Synthesis 165: Customer Education and Awareness of On-Demand Mobility documents current practices in how on-demand services are marketed to various rider groups, including outreach to persons with disabilities, older adults, and marginalized populations.

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