Toward a Touchless Airport Journey (2022)

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43   Endnotes 1. “NEXTT.” IATA, Accessed February 25, 2022, https://www.iata.org/en/programs/ops-infra/airport- infrastructure/nextt/. 2. “Spot Saver Is Here to Stay at SEA.” Port of Seattle, September 1, 2021, https://www.portseattle.org/blog/ spot-saver-here-stay-sea. 3. “LAX Fast Lane Reserves TSA Screening Times.” Business Traveler USA, October 26, 2021, https://www. businesstravelerusa.com/business-traveler-usa-story/lax-fast-lane-reserves-tsa-screening-times/. 4. “Denver International Airport’s New VeriFLY App Provides Travelers with Socially Distanced Options.” CBS Denver, September 17, 2020, https://denver.cbslocal.com/2020/09/17/verifly-app-denver-international- airport-covid-social-distancing/. 5. “Exclusive: Clear Unveils New Timed Service to Speed You Through TSA.” Caroline Tanner, October 21, 2021, https://thepointsguy.com/news/clear-timed-airport-service/. 6. “Delta Reveals First-Ever Dedicated TSA PreCheck Lobby, Bag Drop.” Staff Writer, October 26, 2021, https://news.delta.com/delta-reveals-first-ever-dedicated-tsa-precheckr-lobby-bag-drop. 7. “Toronto Pearson International and HMSHost Launch Uber Eats Order and Pickup Service.” Mark Lane, April 19, 2021, https://www.moodiedavittreport.com/toronto-pearson-international-and-hmshost-launch- uber-eats-order-and-pickup-service/. 8. “5 Things to Know About IATA’s Travel Pass App Right Now.” Victoria M. Walker, September 20, 2021, https://thepointsguy.com/guide/iata-travel-pass-health-app/. 9. “CBP Launches New Mobile Passport Control App Pilot in Philadelphia, Fort Lauderdale.” U.S. CBP Public Affairs, June 1, 2021, https://www.cbp.gov/newsroom/national-media-release/cbp-launches-new-mobile- passport-control-app-pilot-philadelphia-fort. 10. “CBP Launches New Mobile Passport Control App Pilot in Philadelphia, Fort Lauderdale.” U.S. CBP Public Affairs, June 1, 2021, https://www.cbp.gov/newsroom/national-media-release/cbp-launches-new-mobile- passport-control-app-pilot-philadelphia-fort. 11. “Pittsburgh International Airport Installing Touchless ‘Wave to Call’ Elevator Buttons.” KDKA-TV Staff, April 29, 2021, https://pittsburgh.cbslocal.com/2021/04/29/pittsburgh-international-airport-touchless- elevator-buttons/. 12. “Building the Runway to Economic Growth: ACI-NA 2021 Infrastructure Report.” ACI-NA, March 2021, https://airportscouncil.org/wp-content/uploads/2021/03/2021ACINAInfrastructureNeedsStudy.pdf. 13. “Building the Runway to Economic Growth: ACI-NA 2021 Infrastructure Report.” ACI-NA, March 2021, https://airportscouncil.org/wp-content/uploads/2021/03/2021ACINAInfrastructureNeedsStudy.pdf. 14. “Ultraviolet Light Sterilizing Technology Comes to Sky Harbor International Airport.” Katelyn Keenehan, https://www.azcentral.com/story/travel/arizona/2020/09/03/phoenix-sky-harbor-airport-uv-light-sanitizers- kill-coronavirus-on-escalators/5683307002/. 15. “TSA Introduces Latest Aviation Security Technologies in Place at Las Vegas McCarran International Airport’s Innovation Checkpoint.” TSA, June 7, 2021, https://www.tsa.gov/news/press/releases/2021/06/07/ tsa-introduces-latest-aviation-security-technologies-place-las-vegas. 16. “Grand Rapids Airport Tests UV Disinfectant Tools, Including Robot and Shoe Mat.” Samantha May, August 12, 2020, https://wwmt.com/news/local/grand-rapids-airport-tests-first-in-the-country-robot-that- disinfects-using-uv-technology. 17. “Virtual Information Booth Now Open.” Fly Louisville, May 7, 2020, https://www.flylouisville.com/virtual- information-booth-now-open/. 18. “Virtual Help Desk at LAX Provides Passengers with Remote Assistance.” International Airport Review, July 2, 2020, https://www.internationalairportreview.com/news/120122/virtual-help-desk-lax-remote- assistance/.

44 Toward a Touchless Airport Journey 19. “Delivery Robots to Digital Health Apps: 5 Ways Your Next Airport Visit Could Be Contactless.” Harriet Baskas, January 5, 2021, https://www.usatoday.com/story/travel/airline-news/2021/01/05/commonpass- app-covid-testing-stations-how-airports-adapting/4126729001/. 20. “United Airlines Launches QR-Code Powered Virtual ‘Agent on Demand’ Services.” psfk, July 28, 2021, https://www.psfk.com/2021/07/united-airlines-launches-qr-code-powered-virtual-agent-on-demand- services.html. 21. “10 Airports Using Beacons to Take Passenger Experience to the Next Level.” Pavithra Babu, October 10, 2021, https://blog.beaconstac.com/2016/03/10-airports-using-beacons-to-take-passenger-experience-to- the-next-level/. 22. “10 Airports Using Beacons to Take Passenger Experience to the Next Level.” Pavithra Babu, October 10, 2021, https://blog.beaconstac.com/2016/03/10-airports-using-beacons-to-take-passenger-experience-to- the-next-level/. 23. “Gatwick Airport Uses Augmented Reality to Help Catching Flights.” Kathleen Villaluz, May 28, 2017, https://interestingengineering.com/gatwick-airport-uses-augmented-reality-help-catching-flights. 24. “Zurich Airport Simplifies Wayfinding with New Google Maps Live View Feature.” Future Travel Experience, October 2021, https://www.futuretravelexperience.com/2021/10/zurich-airport-simplifies-wayfinding- with-new-google-maps-live-view-feature/. 25. “TSA Introduces Spanish-Language @AskTSA Automated Virtual Assistant.” Transportation Security Administration, September 20, 2021, https://www.tsa.gov/news/press/releases/2021/09/20/tsa-introduces- spanish-language-asktsa-automated-virtual-assistant. 26. “Optimizing Passenger Behavior.” Synect Media, https://www.synectmedia.com/projects/optimizing- passenger-behavior. 27. “Airports Are Embracing New Social Distancing Technology: An Exclusive Look at How It Tracks Travelers.” Elina Shirazi, May 29, 2020, https://www.foxnews.com/travel/exclusive-look-airports-embracing-an-influx- of-passengers-with-new-social-distancing-technology. 28. “Avius Launches Gestures – Touchless Customer Service Feedback Technology.” AviationPros, October 14, 2020, https://www.aviationpros.com/airports/airport-technology/press-release/21158365/avius-avius- launches-gestures-touchless-customer-feedback-technology. 29. “Parking.” Raleigh-Durham International Airport, https://www.rdu.com/parking/. 30. “Salt Lake City International Airport Chooses Park Assist’s Parking Guidance System for Its New Develop- ment.” Park Assist, April 28, 2020, https://www.parkassist.com/2020/salt-lake-city-international-airport- chooses-park-assists-parking-guidance-system-for-its-new-development/. 31. “Hartsfield-Jackson Atlanta International Airport.” Hub Parking Technology, https://www.hubparking.com/ case-histories/case-study-hartsfield-jackson-atlanta-international-airport/. 32. “DFW Rolls Out New Parking & Revenue Control System.” Robert Nordstrom, September 2013, https:// airportimprovement.com/article/dfw-rolls-out-new-parking-revenue-control-system. 33. “New SFO TaxiQ.” AppAdvice, https://appadvice.com/app/new-sfo-taxiq/1469434083. 34. “Tampa Extends Remote Service.” Tara Craig, January 8, 2020, https://www.passengerterminaltoday.com/ news/airport/tampa-extends-remote-service.html. 35. “Bags Commences Remote Airline Check-In at Boston Logan International Airport to Support Rideshare Relocation.” March 10, 2020, https://www.spplus.com/bags-commences-remote-airline-check-in-at-boston- logan-international-airport-to-support-rideshare-relocation/#:∼:text=In%20December%202019%2C%20 Boston%20Logan,from%20the%20main%20terminal%20curb. 36. “Parking Smart: How Smart Parking Technologies Benefit Airports.” WGI, September 9, 2020, https:// wginc.com/parking-smart-technology-benefiting-airports/. 37. “Next Generation Automated Parking System for Future Airport Operations.” Global Business Media, https://www.parking-net.com/upload/AirportsTechnologyReport-Serva.pdf. 38. “Stuttgart Airport Set to Welcome Highly Automated and Driverless Parking with the New Mercedes-Benz S-Class.” Mercedes-Benz Group Media, October 12, 2020, https://media.daimler.com/marsMediaSite/en/ instance/ko/Stuttgart-airport-set-to-welcome-highly-automated-and-driverless-parking-with-the-new- Mercedes-Benz-S-Class.xhtml?oid=47757313. 39. “Tampa International Airport Is Testing Self-Drive Wheelchairs This Week.” Harriet Baskas, December 5, 2021, https://thepointsguy.com/news/tampa-international-airport-testing-self-drive-wheelchairs/. 40. “WHILL Expands Airport Trails of Self-Driving Personal Mobility Devices to North America.” WHILL, November 20, 2019, https://whill.inc/us/whill-expands-airport-trials-of-self-driving-personal-mobility- devices-to-north-america/. 41. “British Airways Trials Autonomous Electric Wheelchairs at JFK.” Future Travel Experience, March 2020, https://www.futuretravelexperience.com/2020/03/british-airways-trials-autonomous-electric-wheelchairs- at-jfk/.

Endnotes 45   42. “Tokyo Haneda Airport to Introduce WHILL Self-Driving Wheelchairs.” Passenger Self Service, June 9, 2020, https://www.passengerselfservice.com/2020/06/tokyo-haneda-airport-to-introduce-whill-self-driving- wheelchairs/. 43. “Etihad and Abu Dhabi to Trial Use of Autonomous Wheelchairs.” Passenger Self Service. September 17, 2019, https://www.passengerselfservice.com/2019/09/etihad-and-abu-dhabi-to-trial-use-of-autonomous- wheelchairs/. 44. “Delta Reveals First-Ever Dedicated TSA PreCheck Lobby, Bag Drop.” Delta News Hub, Staff Writer, October 26, 2021, https://news.delta.com/delta-reveals-first-ever-dedicated-tsa-precheckr-lobby-bag-drop. 45. “Denver International Airport Installs 86 Self-Bag-Drop Systems.” Elizabeth Baker, December 2, 2021, https://www.passengerterminaltoday.com/news/self-service/denver-international-airport-installs-86-self- bag-drop-systems.html. 46. “Self Bag Drop Service.” Hong Kong Airport, https://www.hongkongairport.com/en/passenger-guide/ airport-facilities-services/self-bag-drop-service. 47. “Spirit Introduces Self-Service Bag Check at New York LaGuardia.” Zach Wichter, January 14, 2020, https://thepointsguy.com/news/spirit-airlines-self-service-bag-check-at-laguardia/. 48. “Contactless Bag-Drop Technology Trialled at Heathrow Airport.” Dan Symonds, September 10, 2021, https://www.passengerterminaltoday.com/news/biometrics/contactless-bag-drop-technology-trialed-at- heathrow-airport.html. 49. “Spirit Goes Self-Service and Biometric.” Passenger Self Service. September 6, 2020, https://www.passenger selfservice.com/2020/09/spirit-airlines-goes-self-service-and-biometric/. 50. “Spirit Airlines Debuts Self-Service Bag Drop System at McCarran International Airport.” Future Travel Experience, July 2019, https://www.futuretravelexperience.com/2019/07/spirit-airlines-self-service-bag- drop-mccarran-international-airport/. 51. “Tokyo International Airport Haneda Implements New Self-Bag-Drop System.” International Airport Review, July 17, 2020, https://www.internationalairportreview.com/news/121118/self-bag-drop-kiosks- tokyo-haneda/. 52. “Fast and Seamless Travel (FAST).” Changi Airport, https://www.changiairport.com/en/airport-guide/ departing/checking-in/fast-check-in.html. 53. “Delta Opens First Biometric Self-Service Bag Drop in U.S.” Ashton Kang, Delta News Hub, June 19, 2017, https://news.delta.com/delta-opens-first-biometric-self-service-bag-drop-us. 54. “Self-Service Bag-Drop System Trialled at LAX’s Tom Bradley Terminal.” International Airport Review, February 26, 2020, https://www.internationalairportreview.com/news/112496/self-service-bag-drop- los-angeles-airport/. 55. “SITA’s Biometric Solution Provides Fast Track for United Airlines’ Domestic Travels at SFO.” SITA, April 7, 2021, https://www.sita.aero/pressroom/news-releases/sitas-biometric-solution-provides-fast-track-for- united-airlines-domestic-travelers-at-sfo/. 56. “Tampa Airport Automates Boarding Pass Checkpoints.” Haley Hinds, Fox13, February 5, 2020, https:// www.fox13news.com/news/tampa-airport-automates-boarding-pass-checkpoints. 57. “Restricted Area Identity Card (RAIC).” CATSA-ACSTA, https://www.catsa-acsta.gc.ca/en/restricted-area- identity-card-raic. 58. “Spot Saver Is Here to Stay at SEA.” Rosa Johnson, September 1, 2021, https://www.portseattle.org/blog/ spot-saver-here-stay-sea. 59. “LAX Fast Lane Reserves TSA Screening Times.” Harvey Chipkin, Business Traveler, October 26, 2021, https://www.businesstravelerusa.com/business-traveler-usa-story/lax-fast-lane-reserves-tsa-screening- times/. 60. “Denver International Airport’s New VeriFLY App Provides Travelers with Socially Distanced Options.” Jesse Sarles, 4 CBS Denver, September 17, 2020, https://denver.cbslocal.com/2020/09/17/verifly-app-denver- international-airport-covid-social-distancing/. 61. “YUL Ambassadors Celebrates Its 1st Year.” YUL Express, July 30, 2019, https://www.yulexpress.com/ en/2019/07/30/yul-ambassadors-celebrates-its-1st-year/. 62. “Credential Authentication Technology.” Transportation Security Administration, https://www.tsa.gov/ travel/security-screening/credential-authentication-technology. 63. “TSA Launches Facial Recognition Pilot at Las Vegas Airport.” Brandi Vincent, August 27, 2019, https://www. nextgov.com/emerging-tech/2019/08/tsa-launches-facial-recognition-pilot-las-vegas-airport/159479/. 64. “Biometrics Technology.” Transportation Security Administration, https://www.tsa.gov/biometrics-technology. 65. “TSA Pilots New Biometric Technology with CBP and Delta Air Lines.” Homeland Security Today, March 6, 2021, https://www.hstoday.us/subject-matter-areas/airport-aviation-security/tsa-pilots-new-biometric- technology-with-cbp-and-delta-air-lines/. 66. “Delta Reveals First-Ever Dedicated TSA PreCheck Lobby, Bag Drop.” Staff Writer, Delta News Hub, October 26, 2021, https://news.delta.com/delta-reveals-first-ever-dedicated-tsa-precheckr-lobby-bag-drop.

46 Toward a Touchless Airport Journey 67. “Japan’s Narita, Haneda Airports Start Facial Recognition in Full Scale.” Kyodo News, July 19, 2021, https:// english.kyodonews.net/news/2021/07/f104681f01b8-narita-haneda-airports-start-facial-recognition-in- full-scale.html. 68. “Central Security Upgrades.” Edmonton International Airport, https://flyeia.com/flights/security/central- security-and-catsa-plus-enhancements/?web=1&wdLOR=cB795B4ED-212A-9943-A772-A63B17D77466. 69. “TSA and Denver International Airport Unveil First of Its Kind eAIT Screening in the U.S.” Military & Aerospace Electronics, December 19, 2018, https://www.intelligent-aerospace.com/atc-atm/article/16545150/ tsa-and-denver-international-airport-unveil-first-of-its-kind-eait-screening-in-the-us. 70. “TSA Introduces Latest Aviation Security Technologies in Place at Las Vegas McCarran International Airport’s Innovation Checkpoint.” Transportation Security Administration, June 7, 2021, https://www.tsa.gov/news/ press/releases/2021/06/07/tsa-introduces-latest-aviation-security-technologies-place-las-vegas. 71. “How to Get Fast-Track Passport Clearance at Singapore’s Changi Airport.” Chris C., Executive Traveler, October 28, 2015, https://www.executivetraveller.com/how-to-get-fast-track-passport-clearance-at- singapore-s-changi-airport. 72. “NEXUS: Air.” Canada Border Services Agency, https://www.cbsa-asfc.gc.ca/prog/nexus/kiosk-eng.html. 73. “US Passport Holders Can Now Use ePassport Gates at UK Airports.” Ben Smithson, May 20, 2019, https://thepointsguy.com/news/7-more-countries-uk-e-gates/. 74. “Airports with Global Entry Kiosks.” U.S. Customs and Border Protection, https://www.cbp.gov/travel/ trusted-traveler-programs/global-entry/locations. 75. “CBP Introduces Simplified Arrival at LAX.” U.S. Customs and Border Protection, October 29, 2020, https://www.cbp.gov/newsroom/local-media-release/cbp-introduces-simplified-arrival-lax. 76. “CBP Introduces Simplified Arrival at MIA.” U.S. Customs and Border Protection. November 20, 2020, https://www.cbp.gov/newsroom/national-media-release/cbp-introduces-simplified-arrival-mia. 77. “CBP Launches Simplified Arrival at Tampa Airport to Secure, Streamline International Travel.” U.S. Customs and Border Protection, April 8, 2021, https://www.cbp.gov/newsroom/national-media-release/cbp-launches- simplified-arrival-tampa-airport-secure-streamline. 78. “Simplified Arrival Biometric Process Introduced at Charlotte Douglas Airport.” International Airport Review, May 18, 2021, https://www.internationalairportreview.com/news/159092/simplified-arrival-charlotte- douglas-airport/. 79. “CBP Enables Simplified Arrival at Kansas City International Airport.” Airport Industry Review, August 3, 2021, https://www.airport-technology.com/news/cbp-simplified-arrival-kansas-city-airport/. 80. “Orlando Airport First in U.S. to Use Biometric Exit for All International Flights.” Mitra Sorrells, PhocusWire, June 13, 2018, https://www.phocuswire.com/SITA-Orlando-biometric-exit. 81. “Idemia Face Biometrics Deployed at LAX for International Flights.” Chris Burt, Biometric Update, June 25, 2021, https://www.biometricupdate.com/202106/idemia-face-biometrics-deployed-at-lax-for-international- flights. 82. “Your Face Is Your Boarding Pass: JetBlue Introduces Its First Integrated Biometric Self-Boarding Gate at New York’s John F. Kennedy International Airport.” JetBlue, November 15, 2018, http://mediaroom.jetblue.com/ investor-relations/press-releases/2018/11-15-2018-184045420. 83. “JetBlue Introduces Its First Integrated Biometric Self-Boarding Gate at JFK Airport.” Metropolitan Airport News, November 16, 2018, https://metroairportnews.com/jetblue-introduces-its-first-integrated-biometric- self-boarding-gate-at-jfk/. 84. “Port Commission Approves First-in-the-Nation Airport Biometrics Policies.” Port of Seattle, March 10, 2020, https://www.portseattle.org/news/first-nation-airport-biometrics-policies-enhance-traveler-awareness- port-accountability-and. 85. “Delta Reveals First-Ever Dedicated TSA PreCheck Lobby, Bag Drop.” Staff Writer, Delta News Hub, October 26, 2021, https://news.delta.com/delta-reveals-first-ever-dedicated-tsa-precheckr-lobby-bag-drop. 86. “One-Step Biometric Boarding Launched by JetBlue at Washington Reagan National Airport.” Reagan National, November 15, 2018, https://www.flyreagan.com/news/one-step-biometric-boarding-launched- jetblue-washington-reagan-national-airport. 87. “The Micro-Market Experience.” VendPro, https://vendprodfw.com/micromarkets.php. 88. “Airports.” AtYOURGate, https://www.atyourgate.com/airports/. 89. “EWR Food Delivery Service. Order via App AtYOURGate.” Metropolitan Airport News, August 1, 2018, https://metroairportnews.com/ewr-food-delivery-service-order-via-app-atyourgate/. 90. “Airports.” AtYOURGate, https://www.atyourgate.com/airports/. 91. “YYZ Announces Food Delivery Partnership.” David Ward, Airport Experience News, April 22, 2021, https://airportxnews.com/yyz-announces-food-delivery-partnership/. 92. “Automated Pizza Company Bringing Kiosks to San Antonio Airport.” Karly Williams, San Antonio Business Journal, November 23, 2021, https://www.bizjournals.com/sanantonio/news/2021/11/22/automated-pizza- kitchens.html.

Endnotes 47   93. “HMSHost Launches AI Smart Kiosks at CLT.” David Ward, Airport Experience News, February 24, 2021, https://airportxnews.com/hmshost-launches-ai-smart-kiosks-clt/. 94. “Hudson Installing Contactless ‘Mini-Malls’ in Airports.” I-Chun Chen, New York Business Journal, April 1, 2021, https://www.bizjournals.com/newyork/news/2021/04/01/hudson-installing-contactless-minimalls- in-airport.html. 95. “Hudson Nonstop Opens in Chicago Midway Airport with Amazon Just Walk Out Tech.” Future Travel Experience, June 2021, https://www.futuretravelexperience.com/2021/06/hudson-nonstop-opens-in- chicago-midway-airport-with-amazon-just-walk-out-tech/. 96. “Hudson Opens First Store with Amazon Just Walk Out Technology at Dallas Love Field Airport.” Future Travel Experience, March 2021, https://www.futuretravelexperience.com/2021/03/hudson-opens-first- store-with-amazon-just-walk-out-technology-at-dallas-love-field-airport/. 97. “Hudson Nonstop Opens in Chicago Midway Airport with Amazon Just Walk Out Tech.” Future Travel Experience, June 2021, https://www.futuretravelexperience.com/2021/06/hudson-nonstop-opens-in- chicago-midway-airport-with-amazon-just-walk-out-tech/. 98. “Touchless Checkout Using Artificial Intelligence Arrives at Kansas City International Airport.” HMSHost, June 2, 2020, https://www.hmshost.com/news/press/touchless-checkout-using-artificial-intelligence- arrives-at-kansas-city-international-airport. 99. “AI-Driven Self-Checkout Kiosk Greets Hungry Passengers at Charlotte Airport.” Elliot Maras, Vending Times, April 21, 2021, https://www.vendingtimes.com/articles/ai-driven-self-checkout-kiosk-greets-hungry- passengers-at-charlotte-airport/.