Telecommuting—people working at home with computers connected to offices many miles away—could reshape the way America works. What are the effects of this phenomenon on workers, managers, and labor unions? What is the technology behind this arrangement? What are the legal implications surrounding telecommuting? In this volume, these issues are addressed by experts in computer applications and information systems, business and industry, training and operations, corporate forecasting and analysis, law, organizational behavior, and labor. Case studies of several actual telecommuting systems are presented.
National Research Council. 1985. Office Workstations in the Home. Washington, DC: The National Academies Press. https://doi.org/10.17226/168.
|I. Case Studies||3-4|
|American Express Company: Project Homebound||8-15|
|Blue Cross/Blue Shield of South Carolina: Program for Clerical Workers||16-23|
|U.S. Army: Prototype Program for Professionals||24-32|
|Mountain Bell: Program for Managers||33-37|
|Control Data Corporation: Alternate Work Site Programs||38-50|
|F International: Twenty Years||51-56|
|II. Issues and Problems||57-58|
|Effects of Work Location on Motivation||66-75|
|Use and Misuse of Workstations at Home||76-84|
|Discussion: Labor Issues||85-94|
|Discussion: Lessons Learned||95-102|
|III. The Future||103-104|
|Clerical Workers and New Office Technologies||112-124|
|The Potential of Remote Work for Professionals||125-132|
|Appendix A: Control Data AWS Employee Survey||145-148|
|Appendix B: Control Data AWS Manager Interview Protocol||149-151|
|Appendix C: AFL-CIO Resolution on Computer Homework||152-154|
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