Office Workstations in the Home

National Research Council

doi:10.17226/168

Consensus Study Report

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Office Workstations in the Home

(1985)

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Telecommuting—people working at home with computers connected to offices many miles away—could reshape the way America works. What are the effects of this phenomenon on workers, managers, and labor unions? What is the technology behind this arrangement? What are the legal implications surrounding telecommuting? In this volume, these issues are addressed by experts in computer applications and information systems, business and industry, training and operations, corporate forecasting and analysis, law, organizational behavior, and labor. Case studies of several actual telecommuting systems are presented.

Contributor(s): National Research Council; Division on Engineering and Physical Sciences; Board on Telecommunications and Computer Applications; Commission on Engineering and Technical Systems

Topics

Industry and Labor — Workforce and Labor Issues

Suggested Citation

National Research Council. 1985. Office Workstations in the Home. Washington, DC: The National Academies Press. https://doi.org/10.17226/168.

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Publication Info

168 pages | 6 x 9 | Paperback
ISBN: 978-0-309-03483-8
DOI: https://doi.org/10.17226/168

Chapters		skim
Front Matter	i-viii
Introduction	1-2
I. Case Studies	3-4
Overview	5-7
American Express Company: Project Homebound	8-15
Blue Cross/Blue Shield of South Carolina: Program for Clerical Workers	16-23
U.S. Army: Prototype Program for Professionals	24-32
Mountain Bell: Program for Managers	33-37
Control Data Corporation: Alternate Work Site Programs	38-50
F International: Twenty Years	51-56
II. Issues and Problems	57-58
Legalities	59-65
Effects of Work Location on Motivation	66-75
Use and Misuse of Workstations at Home	76-84
Discussion: Labor Issues	85-94
Discussion: Lessons Learned	95-102
III. The Future	103-104
Technology Forecast	105-111
Clerical Workers and New Office Technologies	112-124
The Potential of Remote Work for Professionals	125-132
Commentary	133-144
Appendix A: Control Data AWS Employee Survey	145-148
Appendix B: Control Data AWS Manager Interview Protocol	149-151
Appendix C: AFL-CIO Resolution on Computer Homework	152-154
Index	155-160

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