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Airports collect data to help understand the customer journey from the entrance or access points of the airport to the boarding gates. Processes may change in order to improve the customer experience when the collected data are analyzed.

ACRP Synthesis 132: Airport Landside Data: Collection and Application, from TRB's Airport Cooperative Research Program, documents landside data, collection methods, analysis, and interpretation and discusses how that information affects airport decision-making.

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Suggested Citation

National Research Council. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. https://doi.org/10.17226/27403.

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Publication Info

70 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/27403
Chapters skim
Front Matter i-viii
Summary 1-2
Chapter 1 - Introduction 3-4
Chapter 2 - How This Study Was Conducted 5-7
Chapter 3 - Summary of Survey of Airports 8-15
Chapter 4 - Terminal and Landside Data Collection at Airports 16-21
Chapter 5 - Data Analysis and Decision-Making 22-27
Chapter 6 - Summary of Case Examples from Airports 28-31
Chapter 7 - Summary of Findings and Suggestions for Future Research 32-33
Glossary 34-34
Acronyms 35-35
References and Bibliography 36-37
Appendix A - Survey Questions with Results 38-54
Appendix B - Summary of Interviews with Case Example Airports 55-64

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