Transit Security Preparedness (2020)

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86 A P P E N D I X C Survey Questionnaire A. Agency Information Agency Name: _______________________________________________________________________ Agency Address: _____________________________________________________________________ Name of Employee: ___________________________________________________________________ Job Title: ___________________________________________________________________________ Contact telephone/cell phone number: __________________________________________________ Email address: _______________________________________________________________________ 1. Select the FTA region you are located in. If you are not a US transit agency, please select Other. Region 1 Region 2 Region 3 Region 4 Region 5 Region 6 Region 7 Region 8 Region 9 Region 10 Other (e.g., non-US). Please describe. 2. What are the annual passenger miles of your agency? Less than 100K 101K - 250K 251K - 500K 501K - 750K Over 750K Unsure 3. What types of vehicles and transit services does your agency provide? o Buses o Trains o Commuter Rail o Para Transports o Subways o Light Rail o Other, Please Specify:

Survey Questionnaire 87 4. How may buses does your agency have in its system? o Under 100 buses o 100 – 499 buses o 500 – 999 buses o 1000+ buses B. Incidents and Causes: Nature of Security Incidents Please characterize the following as major challenges, minor challenges or not an issue at your transit agency. 5. Incidents involving unruly, disorderly or aggressive behavior (Please indicate all types of occurrences that apply. Use the last calendar year, e.g., 2018, as your basis for the number of incidents. ) None Number of incidents1 - 30 Number of incidents 31 - 50 Number of incidents 51 - 99 Number of incidents greater than 100 Disorderly Persons/Conduct Homeless/Vagrancy Drunkenness/Liquor Law Violations Smoking/Eating/Littering/Loud Music Graffiti/Vandalism Fare Evasion Trespassing 6. Crimes Against Passengers (Please indicate all types of occurrences that apply. Use the year 2018 as your basis for the number of incidents.) None Number of incidents1 - 30 Number of incidents 31 - 50 Number of incidents 51 - 99 Number of incidents greater than 100 Theft by pickpocketing Theft by “snatch and grab” Theft from vehicles Drug offenses Sex offenses 7. Assaults and Crimes Against Agency Property (Please indicate all types of occurrences that apply. Use the year 2018 as your basis for the number of incidents.) Number of incidents1 - 30 Number of incidents 31 - 50 Number of incidents 51 - 99 Number of incidents greater than 100 Assaults against Passengers Assaults against Operators Rape incidents Robbery Homicides Trespassing Agency Property Burglaries of Agency Property Arson directed towards agency property

88 Transit Security Preparedness 8. How many bomb threats has your agency experienced in the past 3 years? o None o 1 o 2-4 o 5-9 o 10+ o N/A 9. How does your agency respond to bomb threats directed towards agency property? Please select all used by your agency. Y N P l a n n e d TSA sponsored K-9s MOUs with local law enforcement 10. In the past 3 years, has your agency experienced a cybersecurity breach or other incident affecting your transportation operations systems or enterprise data systems (e.g., virus, Phishing, DDOS, ransomware, etc.)? o Yes o No 11. How many major cybersecurity incidents have you experienced in the past 3 years? o 1 o 2-4 o 5-9 o 10+ o N/A 12. Which type of system(s) was breached? Select all that apply. Train Control System SCADA System Signaling system Traffic Management System Traveler Information System Communications/Messaging System Fare Collection System Enterprise Data System Administrative System Financial System Agency Website Don’t know Other (please specify.)

Survey Questionnaire 89 C. Human Traf�icking Practices Human trafficking is defined as the recruitment, harboring, transportation, provision, or obtaining of a person for labor or services through force, fraud, or coercion for the purpose of involuntary servitude, peonage, debt bondage, or slavery. Human traffickers in the United States utilize transportation systems to transport men, women, and children for forced labor and/or sex commerce. The following questions will help us understand how your agency is addressing human trafficking. 13. What is your agency’s level of engagement in addressing human trafficking? o Core Mission – combatting human trafficking is an explicit part of your agency’s mission o High – E.g., dedicated resources to implement a human trafficking strategy and/or sustained contribution to a human trafficking task force run by government or the private sector o Medium – E.g., some tailored awareness materials, training, communications and/or providing resources to an ad hoc law enforcement-led, anti-human trafficking initiative (e.g., sex trafficking countermeasures during a major event, e.g., national convention or sports event) o Low – E.g., support to law enforcement investigations as needed and/or compliance with laws requiring anti-human trafficking posters o None 14. Has your agency experienced any incidents of human trafficking? o Yes o No 15 How many incidents have you experienced in the past 3 years? o 1 o 2-4 o 5-9 o 10+ o N/A 16. How does your organization handle human trafficking? Select all that apply. Special training on labor or sex trafficking Collaboration with ad hoc/event-specific task force on labor or sex trafficking Collaboration with law enforcement on labor or sex trafficking countermeasures Public Service Announcements on Human Trafficking Do not know Other (please specify) D. Security Practices 17. What is your agency’s level of engagement in terms of security programs, security awareness and reporting? o Core Mission – Security is an explicit part of your agency’s mission o High – E.g., dedicated resources to implement security programs and/or sustained initiatives for security preparedness, security awareness and reporting

90 Transit Security Preparedness o Medium – E.g., agency security awareness materials, training, communications and/or providing resources as required to support security initiatives o Low – E.g., support to security efforts as needed and/or in compliance with laws or regulations o None 18. In which areas has your agency made major changes, if any, in overall security and security practices in last five years? Check all that apply. Technology Security Staff Employee Training Customer Outreach and Education None Other, Please Specify: 19. What major security staffing changes, if any, have been made at your agency in last five years? Check all that apply. Contracted out security Brought contracted out security in-house Established MOU’s with LEAs Increased/decreased police or security staffing None Other, Please Specify: 20. In which area(s) is your agency made currently making security-related investments? Please rate the investments “high,” “medium,” “low,” “none,” or “planned.” o Technology ______ o Security Staff ______ o Employee Training ______ o Customer Outreach and Education ______ o Design (CPTED)/Situational Crime Prevention ______ o Other (please specify) E. Policy and Procedures 21. Does your agency have established policies and procedures for managing security incidents? o Yes o No 22. Does you agency have a Customer Code of Conduct? o Yes o No

Survey Questionnaire 91 23. Is the Customer/Passenger Code of Conduct posted on your agency website and/or agency property? o Yes, both o On agency property only o On agency website only o No 24. If the Customer/Passenger Code of Conduct is posted on agency property, where is it posted? o On transit vehicles o In stations o Both on vehicles and in stations o N/A o Other (please specify) F. Customer Awareness Programs 25. Are you aware of the “See Something-Say Something” program? o Yes o No 26. Does your agency participate in the “See Something-Say Something” program? o Yes o No 27. Are you aware of the “First Observer” program? o Yes o No 28. Does your agency participate in the ”First Observer” program? o Yes o No 29. Is your agency receiving reports of suspicious activity from passengers or employees? o Yes, from both passengers and employees o Employees only o Passengers only o No

92 Transit Security Preparedness 30. Has you agency developed or utilized any other employee or customer security awareness program(s), e.g., program for specific customers such as school children or targeted at specific behavior such as assaults or sexual harassment? o Yes o No o Other (please specify) 31. How would you rate the effectiveness of the customer awareness programs used in your agency? o Very successful o Somewhat successful o Neutral o Somewhat unsuccessful o Very unsuccessful o N/A 32. How would you rate the effectiveness of the employee awareness programs used in your agency? o Very successful o Somewhat successful o Neutral o Somewhat unsuccessful o Very unsuccessful o N/A 33. What type of suspicious objects, people, activity, or behavior is being reported by your passengers and/or employees? Check all that apply. Type Passengers Employees Both Suspicious Packages Or Unattended Packages Suspicious Activity Suspicious Persons Disruptive Behavior Theft Vandalism Probing For Vulnerabilities Other, Please Describe 34. How do employees report suspicious activities, objects or people? Check all that apply. Call specific phone number Call local law enforcement Contact TSOC Contact supervisor Other, Please Specify:

Survey Questionnaire 93 35. What reporting mechanism does your agency use for customers to report suspicious activities, objects or people? (Check all that apply) Transit Agency App (integrated App with other transit services) Reporting App (separate from agency App) Texting Phone Number Cell phone specific phone number, e.g., #1776 Other, Please Specify: 36. Does your agency report employee and customer identified suspicious activity to federal or state agencies? o Yes o No 37. Please identify the reporting agency or agencies that are notified of suspicious activity or objects. Check all that apply. Department of Homeland Security (DHS) Transportation Security Administration (TSA) Transit Administration (FTA) Federal Bureau of Investigation (FBI) State Authorities or Local Authorities Transportation Security Operations Center (TSOC) N/A G. Security Presence 38. What type(s) of security forces does your agency utilize? Check all that apply. Dedicated Transit Police Department In-House Security Force Contract Security Off-Duty Part-time Police Local Law Enforcement– General Patrol Local Enforcement – Dedicated Patrol Contract Local Enforcement - Dedicated None Other, Please Specify: 39. What is the staffing level of the security force used by your agency? o 1 to 25 people o 26 to 50 people o 51-75 people o 75 to 100 people o Over 100 people o N/A

94 Transit Security Preparedness 40. If you do not have a dedicated transit police force, how do you provide security? Check all that apply. Local Law Enforcement - general patrol Local Law Enforcement - dedicated patrol Off duty part-time Law Enforcement Contract security force N/A Other, Please Specify: 41. What types of Surveillance and Inspections does your agency regularly? Check all that apply. CCTVs (images not recorded) CCTVs (images are recorded) Intelligent Video Facial Recognition Fare Checkers Canine Inspections – explosives Canine Inspections – narcotics Undercover/Plainclothes Officers Behavioral Assessment by Transit Staff Behavioral Assessment by Security Staff Manual/Visual Inspections of Persons/Baggage Electronic Inspections of Persons/Baggage Random Sweeps Other, Please Specify: 42. Which of the following techniques are used to address and mitigate assaults on employees and passengers (committed by passengers or the general public), or to reduce and/or prevent confrontations? Please check all that apply. Presence of Security or Transit Personnel Verbal Techniques (e.g., verbal judo/transactional analysis) Nonverbal Techniques (e.g., body language) Restraining Techniques Passenger Codes of Conduct Community Policing Other, Please Specify: H. Crime Prevention Through Environmental Design 43. Has your agency reviewed or assessed your facilities based on Crime Prevention through Environmental Design (CPTED) principles within the last 3 years? o Yes o No

Survey Questionnaire 95 44. Does your agency have trained and certified CPTED inspectors on staff or available as contractors? o Yes o No 45. What is the frequency of the CPTED Studies for Agency facilities? o Every year o Every 2-3 years o Every 3-5 years o Longer than 5 years o N/A I. Operational Strategies 46. What types of operational strategies are utilized at your agency to improve security? Limiting station access (hours/access points) Rerouting buses away from high-profile targets Strategic location of bus stops Modifying hours of service Modifying pre-trip inspections Fleet management/vehicle tracking Modification of dispatcher responsibilities Parking lot, vehicle flow/ placement reconfiguration None o Other, Please Specify: J. New Technologies 47. Has your agency implemented, or is planning to implement, any of the following technologies for security? Yes No Planning to Implement Smartphone “Transit Watch” applications UAS or Drones Body Worn Cameras Video analytics tools Facial recognition technology Other (please specify) 48. Have you encountered any of the following challenges in your agency use of the technology? Cybersecurity concerns Privacy issues Civil rights issues such as racial profiling Other (please specify)

96 Transit Security Preparedness K. Partnerships: Coordination and Collaboration 49. Please indicate whether your agency has formal cooperative relationships (e.g., MOUs) with other units or agencies. Check all that apply. Within Agency External Agencies/Entities Intelligence Sharing Other, Please specify. 50. Who are your partners in these collaborative efforts? Check all that apply. Local Law Enforcement Medical/Emergency rescue services Social service agencies Non-profit agencies Utilities Other, Please specify. 51. Please describe the nature of these efforts. How do they work? L. Training and Exercises 52. What training courses has your agency provide to your police, security staff (whether in house or contracted out), and employees within the past 3 years? Please check all that apply. Security Awareness Behavior Recognition Immediate Emergency Response National Incident Management System Management of Transit Emergencies Table-top Exercises Drills Functional Exercises Full Scale Exercises Other, Please specify. 53. Are refresher training courses offered to your police, security staff (whether in house or contracted out), and employees? Please check all that apply. o Yes o No

Survey Questionnaire 97 55. What refresher training courses are offered to your police, security staff (whether in house or contracted out), and employees? Please check all that apply. Security Awareness Behavior Recognition Immediate Emergency Response National Incident Management System Management of Transit Emergencies Other, Please specify. 56. Does the Agency provide formal security training to employees? Please select all the categories of employees that apply. Yes No N/A Front-line Employees Station Managers Administrative and Support Staff Maintenance Workers Mid-Level Management Senior Management Operations Control Center Staff Law Enforcement Officers Security Guards 57. Please specify how often your agency holds the following drills, exercises, simulations or tabletop exercises/workshops: 0/year 1–2/year 3–4/year >5/year Field Exercises/Drills, Interagency Field Exercises/Drills, Intra-agency Simulations or Tabletops Exercises/Workshops Other, Please specify including frequency. o More than 3 years o N/A o Other (please specify) 54. Please specify have frequently the refresher courses are offered. o Every year o Every 2 years o Every 3 years

98 Transit Security Preparedness 59. Has your agency implemented any security risk reduction program(s) that you consider exceptional or exemplary? o Yes o No 60. Are you willing to share information about your program with other transit agencies? o Yes o No If yes, please provide contact information (name, email address, phone number, transit agency, and title/position at agency). THANK YOU M. Exceptional Programs 58. How would you rate your agency in its efforts to address the major security challenges your agency encounters? o Very successful o Somewhat successful o Neutral o Somewhat unsuccessful o Very unsuccessful