Continuity of Operations Planning for Small Airports (2016)

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56 APPENDIX B Summary of Survey Responses Survey Question 4—What is the title of the survey respondent? TABLE B1 Titles of Respondents Large Hub • Public Information Officer • Director of Operations • Airport Operations Manager—Emergency Management • Vice President (VP)/Director • Sr. Risk Management Analyst • VP Operations • Chief of Safety and Security • Manager Emergency Management • Manager of Training and Exercise Design and Team • Emergency Management (EM) Specialists Medium Hub • Supervisor Airport Emergency Operations • Assistant Chief Operating Officer (COO) • Operations Safety • Assistant Director of Operations & Maintenance • Chief Operating Officer • Chief of Airport Operations • Airport Emergency Manager Small Hub • Assistant Director • Operations Manager • Assistant Director of Aviation • Airport Operations Agent • Aviation Assistant Director of Operations and Security Non-Hub Primaries • Executive Director • Airport Manager • Airport Operations Officer • Airport Director • Operations and Security Commercial Service • Airport Manager • Airport Director Reliever • Deputy Director • Airport Operations Coordinator • Environment & Noise Abatement Analyst • Airport Director • Assistant Airport Manager • Assistant Airport Director • Director—Special Services • Airport Superintendent of Operations III • Assistant Director General Aviation • Airport Manager • Airport Operations Manager Source: Survey results.

57 Survey Question 7—What is the type of ownership of your airport? TABLE B2 Airport Ownership NPIAS Category City Department County Department Joint City-County State Airport Authority Port Authority Private Corporation/ Privatized/ Concessioned Management Contract Other Large Hub Count 5 4 1 1(a) Percent 50 40 10 10 Medium Hub Count 2 1 4 Percent 29 14 57 Small Hub Count 3 2 Percent 60 40 Non-Hub Primary Count 4 1 5 1 Percent 36 9 45 9 Commercial Service Count 2 Percent 100 Reliever Count 4 5 3 1(b) Percent 31 38 23 8 General Aviation Count 4 2 Percent 67 33 All Types Count 22 9 20 1 1 1 Percent 41 17 37 2 2 2 Source: Survey results. Note: (a) joint board; (b) institute of higher education. Survey Question 8—What is the state of continuity planning at your airport? TABLE B3 State of Continuity Planning NPIAS Category Non- existent Just started Identifying critical resources and recovery Priorities Developed but not adequately Testing plan Adequately developed, implemented, and ongoing maintenance Mature (i.e., written plan in place and has been tested in actual operational disruption or full- scale exercise) Don’t know Large Hub Count 2 5 3 Percent 20 50 30 Medium Hub Count 1 1 3 1 1 Percent 14 14 43 14 14 Small Hub Count 1 2 1 1 Percent 20 40 20 20 Non-Hub Primary Count 2 2 2 2 1 1 1 Percent 18 18 18 18 9 9 9 Commercial Service Count 1 1 Percent 50 50 Reliever Count 2 2 1 2 5 1 Percent 15 15 8 15 38 8 General Aviation Count 3 1 2 Percent 50 17 33 All Types Count 9 4 6 9 17 7 2 Percent 17 7 11 17 31 13 4 Source: Survey results.

58 Su rv ey Q ue st io n 9— If y ou h av e a bu si ne ss c on ti nu it y pl an ( B C P ) or c on ti nu it y of o p er at io n s pl an ( C O O P ), w ha t m ot iv at ed y ou t o ad op t it ? T A B L E B 4 M ot iv at io n N P IA S C at eg or y A ir po rt do es n ot ha ve B C P o r C O O P A ir po rt ow ne r re qu ir ed it E xp er ie nc e di sr up ti on th at pr om pt ed p la n de ve lo pm en t A sk ed to de ve lo p an d co or di na te by b us in es s te na nt s S ta ke ho ld er co nt ra ct ua l ag re em en t re qu ir ed it R eg ul at or y re qu ir em en t (e .g ,, A IP g ra nt as su ra nc e) R eq ui re d to en su re c om pl ia nc e w it h m ut ua l a id ag re em en t A ir po rt st ra te gi c pl an in it ia ti ve Im pl em en te d to e nh an ce ri sk m an ag em en t Fi na nc ia l co nc er ns N ee de d to a dd re ss po te nt ia l fo r ke y st af f de pa rt ur e O th er L ar ge H ub C ou nt 3 2 2 5 2 1 2( c) P er ce nt 30 20 20 50 20 10 20 M ed iu m H ub C ou nt 2 2 1 1 1 1 1 2 1( b) P er ce nt 29 29 14 14 14 14 14 29 14 S m al l H ub C ou nt 1 3 1 1( a) P er ce nt 20 60 20 20 N on -H ub P ri m ar y C ou nt 8 1 2 1 1 P er ce nt 73 9 18 9 9 C om m er ci al S er vi ce C ou nt 2 P er ce nt 10 0 R el ie ve r C ou nt 5 5 1 1 2 1 1 P er ce nt 38 38 8 8 15 8 8 G en er al A vi at io n C ou nt 3 2 2 1 1 1 P er ce nt 50 33 33 17 17 17 A ll T yp es C ou nt 21 15 4 1 5 1 9 10 2 4 4 P er ce nt 39 28 7 2 9 2 17 19 4 7 7 So ur ce : S ur ve y re su lt s. N ot e: ( a) w an te d to b e pr ep ar ed f or a ny e ve nt ; ( b) e m er ge nc y pr ep ar ed ne ss ; ( c) e xe cu ti ve o rd er /b es t p ra ct ic e.

59 Survey Question 10—Who is responsible for continuity planning at your airport? TABLE B5 Person/Group Responsible for Development and/or Updating of the BCP/COOP Large Hub • Airport Manager/Executive Director • Director of Operations • ARFF Chief • Risk Manager • Director of Finance • Director of IT • Internal Audit • Compliance Office • Property Manager • Steering Committee • Project Manager • Human Resources • Airport Emergency Manager • Director of Public Safety • Director of Corporate Information and • Governance • Emergency Manager & HR Manager • Chief of Operations • Maintenance & Emergency Preparedness • Department Managers Reliever • Airport Manager/ • Executive Director • Director of Operations Risk Manager • Director of Finance • Director of IT • Compliance Office • Emergency Management • Emergency Management • Superintendent of Larger • Airport • Property Manager • Project Manager • Airport does not have BCP or COOP • Airport Superintendent of • Operations III Medium Hub • Airport Manager/Executive Director • Director of Operations • ARFF Chief • Steering Committee • Risk Manager • Director of IT • Steering Committee • Emergency Management • Emergency Manager • Airport does not have BCP or COOP • Security Manager General Aviation • Airport Manager/ • Executive Director • Director of Operations • Risk Manager • Compliance Office • Steering Committee • ARFF Chief • Property Manager Small Hub • Airport Manager/Executive Director • Director of Operations • ARFF Chief • Director of Finance • Director of IT • Senior Programs Manager Commercial Service • Airport Manager/ • Executive Director • City • Airport does not have BCP or COOP

60 T A B L E B 6 P er so n R es po ns ib le f or th e B C P /C O O P N P IA S C at eg or y A ir po rt M an ag er / E xe cu ti ve D ir ec to r D ir ec to r of O pe ra ti on s A R F F C hi ef R is k M an ag er D ir ec to r of Fi na nc e D ir ec to r of I T In te rn al A ud it C om pl ia nc e O ffi ce P ro pe rt y M an ag er S te er in g C om m it te e P ro je ct M an ag er O th er L ar ge H ub C ou nt 2 1 1 1 2 1 1 1 5( d) P er ce nt 20 10 10 10 20 10 10 10 50 M ed iu m H ub C ou nt 2 6 3 1 1 1 4( c) P er ce nt 29 86 43 14 14 14 57 S m al l H ub C ou nt 2 4 3 1 1( b) P er ce nt 40 80 60 20 20 N on -H ub P ri m ar y C ou nt 9 6 2 1 P er ce nt 82 55 18 9 C om m er ci al S er vi ce C ou nt 2 1( a) P er ce nt 10 0 50 R el ie ve r C ou nt 9 6 3 2 2 1 2( e) P er ce nt 69 46 23 15 15 8 15 G en er al A vi at io n C ou nt 5 1 1 1 1 P er ce nt 83 17 17 17 17 A ll T yp es C ou nt 31 24 8 6 4 5 2 2 3 1 13 P er ce nt 57 44 15 11 7 9 4 4 6 2 24 So ur ce : S ur ve y re su lt s. N ot e: ( a) c it y; ( b) S en io r P ro gr am s M an ag er ; ( c) e m er ge nc y m an ag em en t, se cu ri ty m an ag er , a ir po rt e m er ge nc y m an ag er ; ( d) D ir ec to r of P ub li c S af et y, D ir ec to r of C or po ra te in fo rm at io n an d go ve rn an ce , C hi ef o f O pe ra ti on s, M ai nt en an ce a nd e m er ge nc y pr ep ar ed ne ss , H um an R es ou rc es ; ( e) S po ns or r ep re se nt at iv e, E m er ge nc y M an ag em en t S up er in te nd en t.

61 Survey Question 11—What types of events has your airport experienced in the last five years which have caused a disruption in normal operations? And how often have these events occurred? TABLE B7 Special Events NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 1 1 2 2 1 3 Percent 10 10 20 20 10 30 Medium Hub Count 1 1 1 2 2 Percent 14 14 14 29 29 Small Hub Count 1 2 1 1 Percent 20 40 20 20 Non-Hub Primary Count 5 3 1 2 Percent 45 27 9 18 Commercial Service Count 1 1 Percent 50 50 Reliever Count 1 2 1 1 8 Percent 8 15 8 8 62 General Aviation Count 3 1 1 1 Percent 50 17 17 17 All Types Count 10 8 6 5 6 2 17 Percent 19 15 11 9 11 4 31 Source: Survey results. TABLE B8 Aircraft Accident NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 4 4 1 1 Percent 40 40 10 10 Medium Hub Count 4 3 Percent 57 43 Small Hub Count 2 1 1 1 Percent 40 20 20 20 Non-Hub Primary Count 4 1 2 3 1 Percent 36 9 18 27 9 Commercial Service Count 1 1 Percent 50 50 Reliever Count 3 3 1 1 5 Percent 23 23 8 8 38 General Aviation Count 1 3 2 Percent 17 50 33 All Types Count 19 13 7 7 1 6 Percent 35 24 13 13 2 11 Source: Survey results.

62 TABLE B9 Natural Disaster NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 5 1 3 1 Percent 50 10 30 10 Medium Hub Count 5 1 1 Percent 71 14 14 Small Hub Count 2 2 1 Percent 40 40 20 Non-Hub Primary Count 9 2 Percent 82 18 Commercial Service Count 2 Percent 100 Reliever Count 10 2 1 Percent 77 15 8 General Aviation Count 5 1 Percent 83 17 All Types Count 38 9 5 1 1 Percent 70 17 9 2 2 Source: Survey results. TABLE B10 Major Snow Event NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 2 1 2 1 2 2 Percent 20 10 20 10 20 20 Medium Hub Count 3 2 2 Percent 43 29 29 Small Hub Count 1 2 2 Percent 20 40 40 Non-Hub Primary Count 2 1 2 2 4 Percent 18 9 18 18 36 Commercial Service Count 1 1 Percent 50 50 Reliever Count 6 2 2 3 Percent 46 15 15 23 General Aviation Count 3 1 2 Percent 50 17 33 All Types Count 16 6 8 2 2 4 16 Percent 30 11 15 4 4 7 30 Source: Survey results.

63 TABLE B11 Significant Growth in Aviation Activity NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 9 1 Percent 90 10 Medium Hub Count 6 1 Percent 86 14 Small Hub Count 3 1 1 Percent 60 20 20 Non-Hub Primary Count 6 1 1 3 Percent 55 9 9 27 Commercial Service Count 1 1 Percent 50 50 Reliever Count 9 2 1 1 Percent 69 15 8 8 General Aviation Count 5 1 Percent 83 17 All Types Count 39 3 5 2 5 Percent 72 6 9 4 9 Source: Survey results. TABLE B12 Event Causing Activation of Airport Emergency Plan NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 5 2 1 2 Percent 50 20 10 20 Medium Hub Count 2 1 2 1 1 Percent 29 14 29 14 14 Small Hub Count 2 3 Percent 40 60 Non-Hub Primary Count 6 2 2 1 Percent 55 18 18 9 Commercial Service Count 1 1 Percent 50 50 Reliever Count 6 2 1 1 1 2 Percent 46 15 8 8 8 15 General Aviation Count 5 1 Percent 83 17 All Types Count 27 11 3 6 2 5 Percent 50 20 6 11 4 9 Source: Survey results.

64 TABLE B13 Security Threat NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 2 1 2 1 1 3 Percent 20 10 20 10 10 30 Medium Hub Count 4 1 2 Percent 57 14 29 Small Hub Count 2 1 2 Percent 40 20 40 Non-Hub Primary Count 4 7 Percent 36 64 Commercial Service Count 2 Percent 100 Reliever Count 10 2 1 Percent 71 15 8 General Aviation Count 6 Percent 100 All Types Count 26 15 3 3 1 1 5 Percent 48 28 6 6 2 2 9 Source: Survey results. TABLE B14 Regulatory Reasons NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 6 3 1 Percent 60 30 10 Medium Hub Count 5 1 1 Percent 71 14 14 Small Hub Count 4 1 Percent 80 20 Non-Hub Primary Count 9 2 Percent 82 18 Commercial Service Count 1 1 Percent 50 50 Reliever Count 12 1 Percent 92 8 General Aviation Count 6 Percent 100 All Types Count 43 7 3 1 Percent 80 13 6 2 Source: Survey results.

65 TABLE B15 Capital Improvement Project Funding Disruptions NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 9 1 Percent 90 10 Medium Hub Count 6 1 Percent 86 16 Small Hub Count 2 2 1 Percent 40 40 20 Non-Hub Primary Count 6 5 Percent 55 45 Commercial Service Count 1 1 Percent 50 50 Reliever Count 7 1 1 1 3 Percent 54 8 8 8 23 General Aviation Count 3 2 1 Percent 50 33 17 All Types Count 34 11 2 2 1 4 Percent 63 20 4 4 2 7 Source: Survey results. Survey Question 12—What types of disruptions causing significant delays to return to normal airport operations have your airport encountered in last 5 years? And how often have these disruptions occurred? TABLE B16 Utility Outage NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 1 2 1 3 1 2 Percent 10 20 10 30 10 20 Medium Hub Count 2 2 1 2 Percent 29 29 14 29 Small Hub Count 3 1 1 Percent 60 20 20 Non-Hub Primary Count 4 3 2 1 1 Percent 36 27 18 9 9 Commercial Service Count 1 1 Percent 50 50 Reliever Count 9 1 1 2 Percent 69 8 8 15 General Aviation Count 4 2 Percent 67 33 All Types Count 23 9 6 5 3 8 Percent 43 17 11 9 6 15 Source: Survey results.

66 TABLE B17 Personnel Issues (Turnover, Key Staff Departure, Worker Strike) NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 7 1 2 Percent 70 10 20 Medium Hub Count 6 1 Percent 86 14 Small Hub Count 4 1 Percent 80 20 Non-Hub Primary Count 8 2 1 Percent 73 18 9 Commercial Service Count 2 Percent 100 Reliever Count 12 1 Percent 92 8 General Aviation Count 4 2 Percent 67 33 All Types Count 43 6 1 3 1 Percent 80 11 2 6 2 Source: Survey results. TABLE B18 IT Issues (Computers, Communications, Systems) NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 2 2 5 1 Percent 20 20 50 10 Medium Hub Count 5 1 1 Percent 71 14 14 Small Hub Count 4 1 Percent 80 20 Non-Hub Primary Count 7 1 1 1 1 Percent 64 9 9 9 9 Commercial Service Count 1 1 Percent 50 50 Reliever Count 13 Percent 100 General Aviation Count 4 2 Percent 67 33 All Types Count 36 4 1 8 1 1 3 Percent 67 7 2 15 2 2 6 Source: Survey results.

67 TABLE B19 Critical Data Loss NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 7 1 1 1 Percent 70 10 10 10 Medium Hub Count 7 Percent 100 Small Hub Count 3 2 Percent 60 40 Non-Hub Primary Count 11 Percent 100 Commercial Service Count 1 1 Percent 50 50 Reliever Count 13 Percent 100 General Aviation Count 6 Percent 100 All Types Count 48 3 1 1 1 Percent 89 6 2 2 2 Source: Survey results. TABLE B20 Construction Disruption NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 6 3 1 Percent 60 30 10 Medium Hub Count 4 1 1 1 Percent 57 14 14 14 Small Hub Count 1 3 1 Percent 20 60 20 Non-Hub Primary Count 6 1 3 1 Percent 55 9 27 9 Commercial Service Count 2 Percent 100 Reliever Count 4 3 1 4 1 Percent 31 23 8 31 8 General Aviation Count 1 2 1 1 1 Percent 17 33 17 17 17 All Types Count 24 9 7 9 1 4 Percent 44 17 13 17 2 7 Source: Survey results.

68 TABLE B21 Critical Equipment Outage or Breakdown NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 3 2 1 2 2 Percent 30 20 10 20 20 Medium Hub Count 5 2 Percent 71 29 Small Hub Count 3 1 1 Percent 60 20 20 Non-Hub Primary Count 7 2 2 Percent 64 18 18 Commercial Service Count 2 Percent 100 Reliever Count 13 Percent 100 General Aviation Count 3 1 1 1 Percent 50 17 17 17 All Types Count 36 5 5 2 1 5 Percent 67 9 9 4 2 19 Source: Survey results. TABLE B22 Temporary Flight Restriction (TFR) NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 5 2 1 1 1 Percent 50 20 10 10 10 Medium Hub Count 4 2 1 Percent 57 29 14 Small Hub Count 4 1 Percent 80 20 Non-Hub Primary Count 6 3 1 1 Percent 55 27 9 9 Commercial Service Count 2 Percent 100 Reliever Count 4 2 1 6 Percent 31 15 8 46 General Aviation Count 2 1 1 2 Percent 33 17 17 33 All Types Count 27 5 8 3 11 Percent 50 9 15 6 20 Source: Survey results.

69 TABLE B23 Tenant Issue NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 5 2 1 2 Percent 50 20 10 20 Medium Hub Count 6 1 Percent 86 14 Small Hub Count 5 Percent 100 Non-Hub Primary Count 10 1 Percent 91 9 Commercial Service Count 2 Percent 100 Reliever Count 12 1 Percent 92 8 General Aviation Count 6 Percent 100 All Types Count 46 2 1 5 Percent 85 4 2 9 Source: Survey results. TABLE B24 Airfield System or Navigational Aid Failure NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 4 4 2 Percent 40 40 20 Medium Hub Count 5 1 1 Percent 71 14 14 Small Hub Count 3 2 Percent 60 40 Non-Hub Primary Count 3 3 2 3 Percent 27 27 18 27 Commercial Service Count 1 1 Percent 50 50 Reliever Count 9 1 2 1 Percent 69 8 15 8 General Aviation Count 3 1 1 1 Percent 50 17 17 17 All Types Count 28 12 7 1 6 Percent 52 22 13 2 11 Source: Survey results.

70 TABLE B25 Disruption of Supply Line (Supplier Strike) NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 10 Percent 100 Medium Hub Count 6 1 Percent 86 14 Small Hub Count 5 Percent 100 Non-Hub Primary Count 11 Percent 100 Commercial Service Count 2 Percent 100 Reliever Count 13 Percent 100 General Aviation Count 6 Percent 100 All Types Count 53 1 Percent 98 2 Source: Survey results. TABLE B26 Payroll Issues NPIAS Category Never Once Twice Three times Four times Five times More than five times Large Hub Count 10 Percent 100 Medium Hub Count 6 1 Percent 86 14 Small Hub Count 5 Percent 100 Non-Hub Primary Count 11 Percent 100 Commercial Service Count 2 Percent 100 Reliever Count 13 Percent 100 General Aviation Count 6 Percent 100 All Types Count 53 1 Percent 98 2 Source: Survey results.

71 Survey Question 13—Does your airport have a written or documented process for continuity of operations planning or business continuity planning? TABLE B27 Written or Documented BCP/COOP NPIAS Category Yes No Don't know Large Hub Count 9 1 Percent 90 10 Medium Hub Count 5 2 Percent 71 29 Small Hub Count 4 1 Percent 80 20 Non-Hub Primary Count 1 10 Percent 9 91 Commercial Service Count 2 Percent 100 Reliever Count 7 6 Percent 54 46 General Aviation Count 1 5 Percent 17 83 All Types Count 27 27 Percent 50 50 Source: Survey results. Survey Question 14—Why is there no written, documented continuity plan? TABLE B28 Reasons for Not Having Written BCP/COOP NPIAS Category No clear perceived benefits Seems redundant No mandates No resources No guidance Handled by others or other plans Never considered it Other Large Hub Count 1(e) 9(c) Percent 10 90 Medium Hub Count 1 1(d) 1 5 Percent 14 14 14 71 Small Hub Count 1 1 Percent 20 20 Non-Hub Primary Count 1 1 1 3 2 1 2 Percent 9 9 9 27 18 9 18 Commercial Service Count 2 Percent 100 Reliever Count 1 2 Percent 8 15 General Aviation Count 2 2 1 2(a)(b) 2 Percent 33 33 17 33 33 All Types Count 2 3 4 6 3 6 8 14 Percent 4 6 7 11 6 11 15 26 Source: Survey results. Note: (a) AEF, Natural Disaster Plans, County Continuity Plans, Staff Succession Documents; (b) City is updating their EOP and waiting for the final document; (c) Have BCP/COOP; (d) Staffing Constraints; (e) Principles embedded in other plans.

72 Survey Question 15—Has your airport implemented any unique or special practices, not part of a written plan, that have been effective in returning the airport to normal operations after a disruption? TABLE B29 Unwritten Practices Large Hub Medium Hub • Yes. After our bomb threat in 2013, we implemented an ALERT (Airport Leadership Emergency Response Team), to include special badges that are worn to grant access back into the airport during a security event. We learned that the biggest hurdle in getting the airport back open quickly and efficiently after we conducted a full evacuation was that we could not let passengers back in until we had the staff at our ticket counters, TSA checkpoint and stores. Well, the police were not letting anyone back in, so we devised that ALERT badge, that will allow the user, in conjunction with their SIDA [security identification display area] badge, to access the airport through the police roadblock. This required training with our local police department who would typically respond during this type of event. We have not had a need to use it since the implementation, so I cannot speak to its effectiveness. • In the AEP and airport security program (ASP) Small Hub Non-Hub Primary • IROPS • Not outside of AEP • We utilize our AEP or Airport Certification Manual (ACM) guidance to return the airport to normal operations. • Utilize standard Part 139 AEP, Irregular Ops Plan, etc. • We have developed checklists to ensure the emergency is properly handled, therefore reducing the recovery time. In addition, all members of the admin and staff are annually trained on handling emergencies. Commercial Service • AEP Reliever • Yes • Airport does not have BCP • No—The plan needs to be rewritten to make it more functional. It is a good starting point, but is too complex. General Aviation • We have an emergency airlift team to facilitate supporting city and county emergency services...our focus is to keep the airport operating via back-up generators and staff to address operational issues on as “as-needed” basis. • Inter-local agreement with Airport Authority for emergency response aid to include personnel/equipment resources Survey Question 16—Are you satisfied with your COOP or BCP? TABLE B30 Satisfied with BCP/COOP? NPIAS Category Airport does not have BCP/COOP Yes No Don’t know Large Hub Count 1 3 6 1 Percent 10 30 60 10 Medium Hub Count 2 3 1(a) 1(b) Percent 29 43 14 14 Small Hub Count 1 3 1 Percent 20 60 20 Non-Hub Primary Count 10 1 Percent 91 9 Commercial Service Count 2 Percent 100 Reliever Count 6 6 1 Percent 46 46 8 General Aviation Count 2 2 2 Percent 33 33 33 All Types Count 24 18 9 3 Percent 44 33 17 6 Source: Survey results. Note: (a) COOP plan is not current and not detailed enough; BCP not fully incorporated. (b) Plan was finalized in 2008 and is primarily focused on flood risk. Fortunately we have not had to implement the plan.

73 Survey Question 17—Why are you not satisfied with your COOP/BCP? TABLE B31 Why Not Satisfied with Plan Large Hub • We have both BCP and COOP and want to migrate them into one document. • Needs additional detailed work. • We are currently revising our BCP to conform with ISO 22301. Medium Hub • Plan was finalized in 2008 and is primarily focused on flood risk. Fortunately we have not had to implement the plan. • COOP plan is not current and not detailed enough. BCP is not fully incorporated. Small Hub • Our plan was written several years ago and needs to be updated to reflect current business and operations practices and procedures. Non-Hub Primary • My company has recently taken over the airport and we haven’t had time to draft these plans. Commercial Service • No comments. Reliever • The plan needs to be rewritten to make it more functional. It is a good starting point, but is too complex. General Aviation • Not applicable at this time. It is not written yet. Survey Question 18—What are perceived or real benefits of a formal, documented business and operational continuity plan and related tools? TABLE B32 Perceived or Real Benefits of Having BCP/COOP NPIAS Category Increased preparedness Improved recovery and response Reduced liability Improved insurance rating Decreased downtime Better relationship with tenants Improved coordination with emergency response organizations Improved public perception of facility management No perceived or real benefits Other Large Hub Count 10 10 9 7 9 9 8 8 Percent 100 100 90 70 90 90 80 80 Medium Hub Count 7 7 4 1 7 4 3 2 Percent 100 100 57 14 100 57 43 29 Small Hub Count 5 5 2 1 2 4 3 3 Percent 100 100 40 20 40 80 60 60 Non-Hub Primary Count 9 9 8 5 8 5 8 6 1 Percent 82 82 73 45 73 45 73 55 9 Commercial Service Count 2 2 1 1 2 1 2 1 Percent 100 100 50 50 100 50 100 50 Reliever Count 13 13 6 4 12 6 11 7 1 Percent 100 100 46 31 92 46 85 54 8 General Aviation Count 5 4 2 1 3 1 4 2 Percent 83 67 33 17 50 17 67 33 All Types Count 51 50 32 20 43 30 39 29 2 Percent 94 93 59 37 80 56 72 54 4 Source: Survey results.

74 Survey Question 19—Do any tenants at your airport have BCPs that are coordinated with the airport? TABLE B33 Coordination with Tenant Plans NPIAS Category Yes, tenant plan is coordinated with airport plan Yes, tenant has plan that is not coordinated with the existing airport plan Yes, tenant has a plan but there is no existing airport plan No Don’t know Large Hub Count 4 2 3 1 Percent 40 20 30 10 Medium Hub Count 1 1 1 4 Percent 14 14 14 57 Small Hub Count 1 1 1 2 Percent 20 20 20 40 Non-Hub Primary Count 1 5 5 Percent 9 45 45 Commercial Service Count 2 Percent 100 Reliever Count 8 5 Percent 62 38 General Aviation Count 1 3 2 Percent 17 50 33 All Types Count 7 5 23 19 Percent 13 9 43 35 Source: Survey results. Survey Question 20—What types of tenants have BCPs? TABLE B34 Types of Tenants Having BCPs NPIAS Category No tenant has BCP Fixed-base operator (FBO) Air carrier Terminal tenants Maintenance facility Other Large Hub Count 3 7 2 2 4(d) Percent 30 70 20 20 40 Medium Hub Count 1 1 2 2 1 3(c) Percent 14 14 29 29 14 43 Small Hub Count 1 1 2 2(a) Percent 20 20 40 40 Non-Hub Primary Count 5 1 3 1 Percent 45 9 27 9 Commercial Service Count 2 Percent 100 Reliever Count 4 2 5 Percent 31 15 38 General Aviation Count 4 2(b) Percent 67 33 All Types Count 17 8 14 5 3 7 Percent 31 15 26 9 6 13 Source: Survey results. Note: (a) Military, Gulfstream; (b) Civil Air Patrol; Tenants do not have separate plan; (c) Airport Vendors, TSA; (d) TSA, Operator of Centralized Receiving and Distribution Center, Concessionaries, U.S. Customs and Border Patrol, U.S. Customs, FAA, Regional Transportation Districts.

75 Su rv ey Q ue st io n 21 — W ha t en ti ti es a nd /o r re so u rc es h av e he lp ed a dd re ss o p er at io na l r ec ov er y af te r d is ru pt io n s at y ou r ai rp or t? T A B L E B 35 R es ou rc es U se d fo r O pe ra ti on al R ec ov er y N P IA S C at eg or y G ov er ni ng b od y (c it y, c ou nt y, m un ic ip al it y) B C P /C O O P pl an FA A R eg io na l C O O P F E M A pl an S ta te pl an C om pu te r ba ck up sy st em s or se rv ic es H um an R es ou rc es ba ck up sy st em s D at a re co ve ry sy st em s or se rv ic es B ac ku p ge ne ra to rs E ss en ti al eq ui pm en t ba ck up pl an s A lt er na te fa ci li ti es A ir po rt em er ge nc y pl an (A E P ) T er m in al in ci de nt pl an s Ir re gu la r op er at io ns (I R O P S ) pl an s E m er ge nc y co m m un ic at io n pl an M ut ua l- ai d ag re em en ts S ta ke ho ld er s pl an s D ed ic at ed an d st an da lo ne B C P O th er L ar ge H ub C ou nt 3 2 3 2 6 3 4 9 7 6 7 6 8 9 5 4 3 1( b) P er ce nt 30 20 30 20 60 30 40 90 70 60 70 60 80 90 50 40 30 10 M ed iu m H ub C ou nt 3 2 3 2 1 4 1 2 7 3 5 2 5 1 P er ce nt 43 29 43 29 14 57 14 29 10 0 43 71 29 71 14 S m al l H ub C ou nt 3 2 2 2 2 4 4 3 2 1 2( a) P er ce nt 60 40 40 40 40 80 80 60 40 20 40 N on -H ub P ri m ar y C ou nt 7 2 2 2 7 1 3 7 3 2 10 4 9 4 6 2 P er ce nt 64 18 18 18 64 9 27 64 27 18 91 36 82 36 55 18 C om m er ci al S er vi ce C ou nt 2 1 1 1 P er ce nt 10 0 50 50 50 R el ie ve r C ou nt 6 4 4 4 4 2 3 7 4 3 8 2 3 3 5 1 P er ce nt 46 31 31 31 31 15 23 54 31 23 62 15 23 23 38 8 G en er al A vi at io n C ou nt 4 2 2 2 2 1 2 4 2 2 5 1 1 2 2 1 P er ce nt 67 33 33 33 33 17 33 67 33 33 83 17 17 33 33 17 A ll T yp es C ou nt 28 14 16 14 23 7 12 35 17 15 42 16 29 20 31 9 4 3 P er ce nt 52 26 30 26 43 13 22 65 31 28 78 30 54 37 57 17 7 6 So ur ce : S ur ve y re su lt s. N ot e: F E M A = F ed er al E m er ge nc y M an ag em en t A ge nc y; ( a) G eo rg ia P ow er a nd M il it ar y; ( b) o n- ca ll c on tr ac ts .

76 Su rv ey Q ue st io n 22 — W ha t is /a re t he t yp e( s) o f pl an n in g to ol s yo u r ai rp or t u se s to a dd re ss b u si ne ss c on ti nu it y co nc er n s or m ak es p ar t of a fo rm al w ri tt en B C P or C O O P ? T A B L E B 36 T oo ls f or C on ti nu it y P la nn in g U si ng a B C P /C O O P N P IA S C at eg or y A ir po rt d oe s no t h av e B C P / C O O P C he ck li st s Te m pl at es S ta nd ar d pr ac ti ce m em os (S P M s) R ec ov er y pr io ri ty de te rm in at io n de ci si on t re e an d sc al e S pr ea ds he et - ba se d to ol s M ut ua l- ai d ag re em en ts S ta nd ar d op er at in g pr oc ed ur es (S O P s) A C R P 9 3 ai rp or t bu si ne ss c on ti nu it y pl an ni ng s of tw ar e to ol G ar tn er ’s M ag ic Q ua dr an t B C P “B O L D ” to ol O th er L ar ge H ub C ou nt 1 10 6 6 5 1 7 8 1 1 P er ce nt 10 10 0 60 60 50 10 70 80 10 10 M ed iu m H ub C ou nt 2 3 2 1 3 3 P er ce nt 14 29 14 7 29 29 S m al l H ub C ou nt 1 3 1 2 2 1 P er ce nt 20 60 20 40 40 20 N on -H ub P ri m ar y C ou nt 6 6 3 3 1 2 4 6 P er ce nt 55 55 27 27 9 18 36 55 C om m er ci al S er vi ce C ou nt 2 P er ce nt 10 0 R el ie ve r C ou nt 6 4 4 2 4 3 6 P er ce nt 46 31 31 15 31 23 46 G en er al A vi at io n C ou nt 3 2 2 1 1 2 2 P er ce nt 50 33 33 17 17 33 33 A ll T yp es C ou nt 21 28 18 12 8 7 21 27 2 1 P er ce nt 39 52 33 22 15 13 39 50 4 2 So ur ce : S ur ve y re su lt s.

77 Survey Question 23—What is the perceived or incurred cost of business continuity planning or continuity of opera- tions planning, including cost of acquiring and implementing tools for planning? TABLE B37 Cost of Maintaining Business Continuity Planning or Continuity of Operations Planning NPIAS Category Airport does not have BCP or COOP Less than $10,000 annually $10,001 to $30,000 annually $30,001 to $60,000 annually Over $60,000 annually Large Hub Count 6 1 1 2 Percent 60 10 10 20 Medium Hub Count 2 5 Percent 29 71 Small Hub Count 1 3 1 Percent 20 60 20 Non-Hub Primary Count 9 1 1 Percent 82 9 9 Commercial Service Count 2 Percent 100 Reliever Count 6 7 Percent 46 54 General Aviation Count 4 2 Percent 67 23 All Types Count 24 24 2 2 2 Percent 44 44 4 4 4 Source: Survey results. Survey Question 24—How often are the BCP/COOP tools updated? TABLE B38 BCP/COOP Tools Update Frequency NPIAS Category Airport does not have BCP/COOP or does not have any tools Weekly Monthly Quarterly Bi-Annually Annually As needed Never been updated Don’t know Other Large Hub Count 2 3 1 1 2(a) Percent 20 60 10 10 20 Medium Hub Count 2 1 4 Percent 29 14 57 Small Hub Count 1 1 3 Percent 20 20 60 Non-Hub Primary Count 7 2 2 Percent 64 18 18 Commercial Service Count 2 Percent 100 Reliever Count 3 5 4 1 Percent 23 46 31 8 General Aviation Count 4 1 1 Percent 67 17 17 All Types Count 19 1 2 1 10 12 1 1 3 Percent 35 2 4 2 19 22 2 2 6 Source: Survey results. Note: (a) Different intervals.

78 Survey Question 25—Who is involved in any updates to tools for the BCP or COOP? TABLE B39 Person(s) Responsible for Updating BCP/COOPs and Tools NPIAS Category Airport does not have BCP/ COOP Airport Manager/ Executive Director Director of Operations ARFF Chief Risk Manager Director of Finance Director of IT Property Manager Steering Committee Project Manager Other Large Hub Count 5 6 4 7 6 6 6 4 4 4(c) Percent 50 60 40 70 60 60 60 40 40 40 Medium Hub Count 2 2 5 3 2 1 2(b) Percent 29 29 71 43 29 29 Small Hub Count 1 1 3 1 1 1 1(a) Percent 20 20 60 20 20 20 20 Non-Hub Primary Count 7 4 4 1 1 2 Percent 64 36 36 9 9 18 Commercial Service Count 2 Percent 100 Reliever Count 4 5 5 1 3 2 2 2 1 Percent 31 38 38 8 23 15 15 15 8 General Aviation Count 4 2 1 1 1 1 Percent 67 33 17 17 17 17 All Types Count 20 19 24 11 13 10 12 9 4 5 7 Percent 37 35 44 20 24 19 22 17 7 9 13 Source: Survey results. Note: (a) Senior Programs Manager; (b) Security Manager, Emergency Management; (c) Manager Emergency Operations, HR.

79 Survey Question 26—What aspects of continuity planning does your airport control on its own? TABLE B40 Within Airport’s Control Large Hub • All aspects of BCP and COOP as it relates to airport operator. • All • Our critical systems • All aspects • All aspects under the direct control of the airport. Power, Data, Airfield, Terminal Buildings, Roadways etc. • Airport Personnel, Property, Infrastructure (DEN) • Majority (SEA) Medium Hub • Orders of Succession Delegations of Authority Continuity Facilities • Continuity Communications Essential Records Management Human • Resources Test, Training, and Exercise Program Devolution of Control and Direction Reconstitution Operations (JAX) • ll (MEM) • Mutual aid agreements, SOPs, AEP (SMF) • Airport Emergency Plan (ONT) • Command and Control Communications Resource Utilization and • Coordination (SAT) Small Hub • The continuity planning is specific to our airport and so we control all of it. • We are responsible for all facets that affect the Airport. We have the authority to negotiate with the necessary agencies needed to implement our plan. • Airport recovery under natural disasters/security events • Everything within the airport operations area Non-Hub Primary • All aspects relating to facilities and infrastructure. • SICP, AEP opening and closing of the runway and terminal. • Items that are included in existing plans such as EAP, ACM and ASP • The coordination of table top exercises as well as attending the annual full scale with the NCAS Yuma. Providing facilities for emergency events as well as training throughout the year with various stakeholders. • ASP and AEP Reliever • The Airport controls the Airport Emergency Plan and IROPS Plan. • Anything owned or operated by the airport to include staff, facilities and equipment. • The implementation of the flood wall. Runways and Taxiways closures. • Relocation Sites, Facilities, Equipment. Almost all aspects of the plan except public roadways leading into the facility and utilities. • All • Airport recovers aircraft and returns to normal operations. Airport has three runways ensuring that the airport is always operational. Airport has manual backup procedures in case of system failures. Airport has multiple utility lines to for redundancy. • All continuity planning would be controlled by the airport. • Basic contingency plans and AEP. COOP is managed by PHX on our behalf. General Aviation • Airport Emergency Plan, Disaster Preparedness/Recovery plan, Airport Authority • SOPs, Irregular Ops plan, Mutual Aid agreements. • All airport properties.

80 Survey Question 27—What aspects of continuity planning are not within the control of your airport? How are these addressed? TABLE B41 Not Within Airport’s Control Large Hub • Tenant plans. • None • Airline specific plans • All aspects are within control of the airport • Internal airline or tenant disruptions. While we can drive or influence decisions we have little to no control of their continuity planning. • Tenants personnel, property, infrastructure Medium Hub • Unknown • Tenant activities • Responses from Mutual aid groups in other cities and counties outside of the city. • Other stakeholders—depends on situation. City ITSD infrastructure—close coordination and redundant systems when possible. Small Hub • Power grids. Roadway transportation system. Water utilities. • Business specific protocols • Other department’s actions/needs Non-Hub Primary • Anything dealing with airline operations. They are addressed through the airlines SOPs and plans. • FAA Systems and airline operations. This would be done through coordination and monthly meetings. • Utilities, heavy equipment, and other resources not owned or operated by airport. • The airport work with the crisis management team for the city and county as well as the MCAS Yuma. • External stakeholders, conduct meetings to see what impact an emergency can cause a tenant. Reliever • The Airport is not in control of City’s plans for continuity of operations. • Anything not owned by the airport. These areas are address by mutual aid or letters of agreement. • Emergency response in non-airport staff. Air traffic control staff and procedures. • Utility contractors and vendors. Weather and natural events. • Almost all aspects of the plan except public roadways leading into the facility and utilities. • All aspects of continuity planning would be controlled by the airport. • COOP and emergency management policies. General Aviation • Risk Management—controlled/dictated by separate county department • Outside of airport property. Airport coordinates with other departments.

81 Survey Question 28—How do airport continuity plans and programs interface with other plans, if at all? TABLE B42 Interfacing Plans and Programs NPIAS Category Airport does not have BCP/ COOP Airport has self- sufficient BCP/ COOP Made part of overall community plan Coordinated with tenant and stakeholder BCPs Includes potential activation of mutual-aid agreements Includes potential activation of airport to airport mutual-aid program programs (e.g., SEADOG or WESTDOG) Coordinated with local, state, or federal COOP Not sure Other Large Hub Count 1 7 2 1 4 4 3 Percent 10 70 20 10 40 40 30 Medium Hub Count 2 1 2 1 2 Percent 29 14 29 14 29 Small Hub Count 1 1 2 2 1 2 Percent 20 20 40 40 20 40 Non-Hub Primary Count 10 1 Percent 91 9 Commercial Service Count 2 Percent 100 Reliever Count 5 5 3 2 1 3 Percent 38 38 23 15 8 23 General Aviation Count 4 1(a) 2 1 1 Percent 67 17 33 17 17 All Types Count 25 15 8 1 12 8 11 Percent 46 28 15 2 22 15 20 Source: Survey results.

82 Survey Question 29—What BCP or COOP tool(s) has/have the airport licensed, installed, or implemented? TABLE B43 Tools Large Hub • Checklists • Templates • Standard Practice Memos (SPMs) • Recovery Priority Determination Decision Tree and Scale • Spreadsheet Based Tools • Mutual-aid agreements • Standard Operating Procedures (SOPs) • ACRP 93 Airport Business Continuity Planning Software Tool • Gartner’s Magic Quadrant BCP “BOLD” Tool • Actively looking for BCP support software Medium Hub • Airport does not have BCP or COOP • Checklist • Templates • Recovery Priority Determination Decision Tree and Scale • Mutual-aid agreements • Standard Operating Procedures (SOPs) Small Hub • Checklists • Templates • Mutual-Aid Agreements • SOPs Non-Hub Primary • Checklists • Templates • Standard Practice Memos (SPMs) • Recovery Priority Determination Decision Tree and Scale • Standard Operating Procedures (SOPs) • Airport does not have BCP or COOP • Mutual-aid agreements • Spreadsheet Based Tools • The airport does not have a formal COOP or BCP in place Reliever • Airport does not have BCP or COOP • Checklists • Templates • Standard Practice Memos (SPMs) • Spreadsheet Based Tools • Mutual-aid agreements • Standard Operating Procedures (SOPs) General Aviation • Mutual aid agreements • County EOC coordination • AEP • Natural disaster planning/recovery

83 Survey Question 31—What would you suggest to other airports, particularly small airports, as critical elements to successful continuity plan development and implementation? TABLE B44 Advice to Smaller Airports Large Hub 1. Make sure exec team has the plan 2. Collaboration and coordination with all parties. 3. Succession planning Alternate location alternate pay for employees employee families planning 4. I don’t know how the airport can stay profitable without one. 5. create, drill, assess 6. Identify key stakeholders; update this list periodically; conduct table top exercises with all stakeholders 7. Include SEADOG and WESTDOG, look for partnerships/contract services that could provide needed infrastructure. List your critical resources and priority order. Develop your decision making team, train and exercise annually. 8. Work with local, regional, state organizations, Take Free FEMA classes Work with Large Businesses in the community to learn about their plan. Medium Hub 1. Conduct a Need and/or Vulnerability assessment with all of your stakeholders. Identify key areas of concern during a disaster that would impede your ability get the airport back open in a timely manner. Once these areas have been identified, work with your tenants and other stakeholders to devise a plan. FEMA has a great template that will help you get started: http://www.fema.gov//media-library/assets/documents/90025. 2. Informational meetings with all stakeholders. 3. Evaluate all your primary equipment and departments to understand your existing resources. Know community resources available, airports of any size can benefit from relationships with local school districts, voluntary organizations active in disasters and other groups. Small Hub 1. Plan ahead. Plan based on your operational need. 2. Based on economic concerns we would suggest utilizing the Airport Emergency Plan as a document in support of the COOP. 3. Training on the COOP Non-Hub Primary 1. Start with something and make it available to all your staff. 2. Develop solid and open relationships with all critical external and internal stakeholders. many times each entity has their own pool of money to help with recovery actions/plans. By having a relationship with the stakeholders and being able to pool all money together may help in recovery operations. Little cost involved to have meetings with stakeholders and to openly discuss available resources. Reliever 1. Maintain open communications with other departments/entities. 2. Ensure that you have all of your stakeholders including: fire, police, finance, risk, communications department, etc. involved in the planning process. 3. Just start the process and simplify planning efforts. Ask simple questions about your operation; i.e., If I can’t use my Admin office what do need to operate? Can I do it with a tablet and a mobile phone? Take this type of approach with all aspects of your operation. 4. Prevention, mitigation, preparedness, response and recovery. Incident command. 5. Keep your COOP up to date and ensure all responsible parties within the plan are informed of their role. General Aviation 1. Mutual aid agreements/collaboration with larger government entities, resource sharing, etc. 2. Coordination with emergency service providers. TABLEtop exercises. Mutual aid or MOUs [memoranda of understanding].