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101 APPENDIX E Interview Guide Questions for Airports Without Business Continuity Plans/ Continuity of Operations Plans Interview Guide (For Airports Having No Business Continuity Plans â BCPs) ACRP Synthesis S01-11 Case Example: Date: This Case Example is based on an interview with , his/her responses to the survey, and airport information from FAA reports. Airport Characteristics NPIAS category: Governance: Number of operations: annual Number of airport employees: The purpose of this interview is to gather detailed information to be used as a Case Example in support of the above ref- erenced study. Interview responses together with responses given to the previously submitted survey will provide valuable information about your business continuity planning practices and how effective those practices have been in bringing the airport back to normalcy from a broad range of disruptions. 1. How do you manage bringing the airport back to normalcy after a disruption? 2. Is there a key person/group involved in bringing the airport back to normalcy? 3. Has there been a critical incident where bringing the airport back to normalcy was a challenge? Would a BCP/COOP have helped in this situation? 4. Describe the process involved. 5. What kind of coordination is used? 6. What kind of cost is incurred? 7. How effective have current practices been regarding business continuity without plans and programs? How do you assess the effectiveness? 8. What was the most recent significant airport disruption in the last five years? During this disruption, what recovery priority determinations were made (perhaps informally)? What were the essential, important, convenient, and non-essential functions impacted in this case? For each of these impacted airport functions, what was the maximum downtime in this case? How were human resources, physical plant and equipment, technology, processes, and other resources impacted in this case? How were they handled?
102 9. Are there any core airport functions that are contracted to commercial tenants or other agencies that may be outside the control of the airport? If yes, does the airport utilize any process, lease provision, or operating understanding with these entities that address dealing with recovering from disruptions? Please describe. 10. Have there been any other stakeholder coordination practices that have been effective in dealing with airport business disruptions? 11. Are any core airport support functions covered by external or departmental business continuity practices off site? For example, if the airport is municipally owned, payroll functions may be handled at an off-location finance department. 12. How often are current airport business continuity practices, checklists, tools, or processes reviewed or updated? 13. What are the benefits to having some level of business continuity practices? 14. What advice would you have to a small airport to develop business continuity practices or when contemplating creating a formal BCP?
