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84 Interview Guide ACRP Synthesis S01-11 Case Example: Date: This Case Example is based on an interview with ________________, his/her responses to the survey, and airport informa- tion from FAA reports. Airport Characteristics NPIAS category: Governance: _____________________________________________________________ Number of operations: _______________________________________________ annual Number of airport employees: The purpose of this interview is to gather detailed information for case studies by learning about your continuity planning practices and how effective it has been in bringing your airport back to normalcy from a broad range of disruptions. 1. How did the BCP/COOP/continuity planning start and how has it evolved? 2. Has there been a champion person/group for BCP/COOP? 3. How much time is devoted for BCP/COOP? 4. How is BCP/COOP maintained? Updated? Describe the process regarding this. 5. Questions on checklists, templates, tools, and other information provided. 6. What kind of coordination is there between airport and airport tenantsâ plans? 7. What kind of cost is incurred in maintaining BCP? 8. How effective have continuity plans and programs been? How do you assess the effectiveness? 9. What was the most recent significant airport disruption in the last five years? During this disruption, what recovery priority determinations were made? What were the essential, important, convenient, and non-essential functions impacted in this case? For each of these impacted airport functions, what was the maximum downtime in this case? How were human resources, physical plant and equipment, technology, processes, and other resources impacted in this case? How were they handled? 10. What do you consider as best practices in BCP/COOP and planning at your airport? 11. What are lessons learned from your involvement in BCP/COOP? 12 Are there any core airport functions that are contracted to commercial tenants or other agencies that may be outside the control of the airport? If yes, does the airport utilize any process, lease provision, or operating understanding with these entities that address dealing with recovering from disruptions? Please describe. 13. Have there been any other stakeholder coordination practices that have been effective in dealing with airport business disruptions? APPENDIX C Interview Guide Questions for Airports with Business Continuity Plans/ Continuity of Operations Plans
85 14. Are any core airport support functions covered by external or departmental business continuity practices off site? For example, if the airport is municipally owned, payroll functions may be handled at an off-location finance department. 15. What are the benefits to having an airport BCP? 16. What advice would you have to a small airport to develop business continuity practices or when contemplating creating a formal BCP)?
